Business & Care Transformation: The Second in a Series Highlighting Fall Forum Tracks
Steve Stanic, CHIME Planning Committee Chair, VP/CIO at Mississippi Baptist Health System
The track sessions at the 2019 CHIME Fall Forum provide a rare opportunity to learn from our peers. This year CHIME will offer four tracks: Strategy & Leadership; Business & Care Transformation; Emerging Issues in Healthcare & Health Information Technology; and Clinical Informatics. Here is the program for Track B: Business & Care Transformation. Track A: Strategy & Leadership is available here.
Monday, Nov. 4, 2:45-3:30 p.m.
Telemedicine and AI in Practice – Digital Medicine is Now Simply Medicine
In 1968, then-medical student Michael Crichton wrote a story that introduced America to using video for telemedicine. What was futuristic then is common today. This session outlines ways CHIME members can leverage telemedicine and artificial intelligence to provide efficient remote care:
- Virtual ED visits, where patients now go door-to-door in 35 minutes and have a 95 percent satisfaction rating
- Room service delivery of patient meals via autonomous robots
- Urgent care visits from home, where patients can have an entire visit with a board-certified ED physician and receive remote prescriptions in 8-10 minutes
- Artificial intelligence-driven clinical recommendation texts sent to physicians’ phones to drive down patient length of stay
- Adoption of advanced technology
- Artificial Applications in healthcare
- Emerging opportunities for introducing telemedicine for acute care
- Strategies for making emerging technologies operationally effective
Daniel Barchi, Senior Vice President and CIO, NewYork-Presbyterian
Monday, Nov. 4, 4-4:45 p.m.
Is This the End of Secrecy in Healthcare?
For 17 years, UCHealth in Colorado has been sharing test results and communicating with patients online. They are still trying to squash traditional pockets of secrecy: information that is usually hidden from patients. How far are you on this journey? Come see what it took to implement:
- Open Test Results (2002): auto-release test results (most are released immediately)
- Open Notes (2016): auto-release doctor’s notes
- Our Notes (2018): patients co-author doctor’s notes
- Radiology Images (2018): showing radiology reports AND images to patients
- Online Scheduling (2018): for primary and specialty care
- Cost Calculator (2018): patients can see and calculate anticipated hospital fees
- Describe how to lead an organization to deploy a patient portal with a growing number of patient-friendly features that physicians may not initially appreciate
- Describe what it takes to successfully deploy patient transparency projects in a large organization
- Explain how to replicate the tools and services described at your own organization
Steve Hess, CIO, UCHealth
CT Lin, MD, CMIO, UCHealth
Tuesday, Nov. 5, 2:45-3:30 p.m.
Calling Dr. Roboto: Embracing Automation in Healthcare
Moffitt Cancer Center has embarked on a long-term automation journey to advance its digital transformation goals. As an early adopter of Robotic Process Automation (RPA) tools, Moffitt has realized significant, measurable operational efficiencies and cost savings. Building upon these early successes, Moffitt is now deploying RPA to streamline workflows and improve productivity in research, finance and clinical operations. Moffitt has created a Digital Workforce framework – based on a triad collaboration of IT, Process Excellence and Business Stakeholders – to formalize and advance these efforts at an institutional level.
- Provide an overview of key concepts in automation technologies, including Robotic Process Automation solutions
- Describe Moffitt Cancer Center’s automation journey, including lessons learned and critical success factors
- Articulate the vision for automation at Moffitt across a variety of use cases in both business and IT domains
Jennifer Camps, Senior Director of Application Services, H. Lee Moffitt Cancer Center & Research Institute
Jennifer Greenman, Vice President of Information Technology and CIO, H. Lee Moffitt Cancer Center & Research Institute
John McFarland, Senior Director, Technology and Business Management, H. Lee Moffitt Cancer Center & Research Institute
Tuesday, Nov. 5, 4-4:45 p.m.
Transforming Isn’t for the Faint of Heart
When David Reis started a new executive vice president/CIO position with Hackensack Meridian Health (HMH), the IT department needed transformation. He joined a stressed IT department the day following a big bang ambulatory EHR go live and faced a situation requiring disparate IT divisions to function as one cohesive team. In addition, HMH had a vision of creating an innovative, world-class IT department, so the pressure to provide transformational leadership was on. Fast forward 16 months, and the same IT department has become an incredible success story. This situation is not unique. In today’s healthcare world, both new and tenured CIOs face increasing expectations, making transformational leadership critical to their success.
- Understand the “warning signs” that your IT department needs transformation
- Describe ways leading CIOs drive transformation and help their organizations achieve clinical and business goals
- Identify common pitfalls that cause IT transformations to fail and how to avoid them
- Articulate strategies for accelerating digital transformation in your organization
Judy Kirby, CEO, Kirby Partners, Inc.
David Reis, Executive Vice President and CIO, Hackensack Meridian Health