Medtronic-CHIME Virtual Innovation Lab
The Medtronic-CHIME Virtual Innovation Lab is a joint collaboration between Medtronic and CHIME for the advancement of healthcare innovation to include initiatives such as (1) virtual innovation events designed to advance the use of innovation concepts, tools and strategy, (2) support for CHIME Innovation programs that highlight innovative problem solving, and (3) engagement facilitation between emerging companies, corporate innovation, and digital health leaders.
Join us for our first virtual innovation lab event of 2021!
CHIME Innovation and Medtronic are happy to bring you a series of interactive, in-depth workshops focused on various innovation frameworks, methodologies and principles throughout the year. Join us for the first one: Using Service Design to Sharpen Your Innovation Efforts!
Date: Thursday, Feb. 11
Time: 11am-2pm ET
Note: This session is limited to C-suite members.
About this session
As organizations evolve their role to (re)shape the health ecosystem of the future, we recognize the enormity of the challenges our teams will face on their journey – particularly with digital health.
Healthcare has multitudes of user groups and stakeholders. It’s a complex landscape of providers, payers, patients, products, and services that can be difficult to map and understand. Digital health innovation is further complicated by implementation, support, and cost challenges.
Enter Service Design—an intuitive, proven methodology that places equal value on the user experience and the mechanisms that enable that experience, including technology, operations, and data.
This unique co-developed educational opportunity from CHIME and Medtronic is made available through the virtual innovation lab partnership. Medtronic applies Service Design in its partner engagements as its role in the digital health ecosystem evolves and grows.
In this session we will:
- Provide an intro to Service Design and how it can be applied with 3 quick case studies
- Walk you through an interactive activity so you can see the impact of Service Design first-hand
Date: Thursday, Feb. 11
Time: 11am-2pm ET
Part 1: Presentation & Context Setting
11:00 -11:10 ET — CHIME Introduction & Partnership Overview
11:10 -11:15 ET — Introduction to Medtronic Innovation Lab
11:15 -11:30 ET — Service Design 101: A brief introduction and overview
11:30 – 11:50 ET — Service Design Case in Action: A brief case study on remote patient care
Part 2: Facilitator-led small group sessions – Remote Patient Monitoring and Care
11:50 -12:00 ET — Service Design Activity Overview: Creating a Service Blueprint
12:00 – 12:10 ET — Break
- Attendees will automatically be placed in groups following the break
12:10 – 12:45 ET — Small Group Activity: Front Stage Service Blueprint
12:45 – 12:55 ET — Debrief Discussion
12:55 – 1:05 ET — Break
1:05 – 1:30 ET — Small Group Activity: Back Stage Service Blueprint
1:30 – 2:00 ET — Large Group Activity: Applying Service Design
Service Design Blueprint Activity Notes & Details
- Prior to the event, we will grant access and send links to Miro, a digital whiteboard platform.
- The goal of the activity is not to effectively complete it, but instead to become generally familiar and inspired how service design can you help you and your org
- We will introduce the activity by introducing a simple remote patient monitoring journey and use case.
About the Medtronic Innovation Lab
Medtronic’s Innovation Lab is an internal consulting team that regularly uses Service Design to successfully address a wide variety of opportunities from care coordination to remote patient care. These engagements regularly include providers, payers, and administrators.
About the CHIME Innovation
CHIME Innovation is a global healthcare innovation initiative of the College of Healthcare Information Management Executives (CHIME).
CHIME Innovation includes innovation-specific education, innovation facilitation, and physical centers and labs designed around collaboratively solving healthcare problems. The first Innovation Center was launched in partnership with Intermountain Healthcare in Utah.
Interested in learning more about Service Design?
Click here to learn more