New Times, New Solutions

B1: Diversity & Equality: A Healthcare Workforce Reflective of the World We Live In 
Thursday, Oct. 28 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 19

Cletis Earle, Senior Vice President & CIO, Penn State Health
Chero Goswami, CIO, University of Wisconsin Health System
Ajay Kapare, Chief Strategy & Marketing Officer, ELLKAY
Donna Roach, CIO, University of Utah Health

About the session

When you drive down the street, ride the subway or walk through the park, what do you see? More importantly, who do you see? We live in a diverse world comprised of different races, ethnicities, skin colors and sexes. It is imperative that as our healthcare systems continue to grow, with a workforce that is representative of the world we live in. In this session, we will discuss diversity and equality within healthcare IT. Learn from our expert panelists how to evaluate where your company is, determine areas for improvement and create actionable changes that can be made to help promote and improve diversity in your company.

B2: Innovation Imperatives, Accelerating Forward
Thursday, Oct. 28 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 19

Rick Schooler, LCHIME, FCHIME, CHCIO, FACHE, Chief Information Officer, Lee Health
Tressa Springmann, CHCIO, FCHIME, SVP & Chief Information and Digital Officer, LifeBridge Health
Anne Wellington, Executive Director, Digital Strategy, Cedars-Sinai
Moderator:  Jonathan M. Fritz, JD, MS, CFCHE, Chief Innovation Officer, CHIME

About the session

Join a panel of CHIME innovator executives to hear how the pandemic has added accelerant to organizations’ innovation efforts. Panelists will best practices for rapid integration of innovation into health systems. Opportunities for applying lessons-learned within your organization will be discussed.

B3: Getting All the Juice Out of the Squeeze: Optimizing Documentation in the EHR with Ambient AI 
Thursday, Oct. 28 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 19

Craig Richardville, CHCIO, Chief Innovation and Digital Officer, SCL Health

About the session

SCL is deploying a dual approach to technology in 2021. While Craig Richardville, Chief Innovation and Digital Officer, is investing in new engagement assets to scale digital health across the system, he is also taking full advantage of the technologies already in place, particularly leveraging the EHR as a platform for innovation. To that end, he is deploying ambient clinical intelligence in the exam and operating rooms for cardiology, orthopedic and primary care providers, where patients can speak about symptoms, diagnoses and treatments and have the encounter automatically captured, contextualized and documented in the EHR. In this track session, he will share use cases for how ambient documentation works across specialties and care settings, the AI behind the scenes to guide providers with clinical data in the EHR workflow, and the outcomes in relieving providers from the administrative burden of documenting while improving the patient experience. 

Craig Richardville, CHCIO

B4: Considerations for Cloud ERP System Selection in Digital Transformation
Friday, October 29 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 18

Tim Oberschlake, Vice President, Avaap

About the session

Healthcare providers are replacing or selecting new ERP as they head to the cloud and accelerate digital transformation plans. Adopting cloud ERP requires a different way of thinking for how decisions get made than with legacy software purchases of the past. This session takes a deep dive into the driving decisions in ERP selection, including key vendors in the ERP space, the functionality, technology and user experiences, and challenges and successes of customers of healthcare ERP market leaders. LCMC CIO and 2022 CHIME Chair Tanya Townsend and Avaap Vice President Tim Oberschlake share the selection process for the hospital and how they were able to bring the organization to best practice. This session will look at the role of leadership and why bringing various stakeholders to the process is critical. Attendees will leave knowing how to evaluate and compare vendors and opportunities to simplify and streamline the evaluation process to accelerate a more accurate decision. 

Tim Oberschlake

B5: Suicide Prevention – Utah Health Has an App for That!
Friday, Oct. 29 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 18

Jim Livingston, CTO, University of Utah
Donna Roach, CIO, University of Utah Health

About the session

Suicide is the leading cause of death for Utahns aged 10-24. The University of Utah Health partnered with Utah’s legislature and several other agencies to address this epidemic. SafeUT, a mobile application developed by the UHealth IT department, provides real-time access to every K-12 and higher ed student in the state. The app is designed to give students direct access to UHealth Crisis Workers via live chat, voice call or texting in addition to reporting threats, bullying or other school safety events. In the first year, 583 lifesaving interventions occurred as a result of this technology.

This application has been so successful in addressing an untapped need that other organizations asked for access. To date, the application has been adapted for the Utah National Guard and First Responders. The success of this effort has been combining strong state support, world class mental health services and a dedicated IT team.

Jim Livingston

Donna Roach

B6: Emerging Imaging Technologies Powering Digital Transformation and Patient Care
Friday, Oct. 29 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 18

Tracy Byers, SVP & GM, Enterprise Imaging, Change Healthcare
Ash Goel, MD, CIO, Bronson Health

About the session

As healthcare continues to evolve rapidly, the need to evaluate emerging technologies that help align digital transformation and delivery of frictionless care to patients has also grown. Organizations need to access patient data effectively from multiple sources. Recently, the unprecedented expansion of use in telehealth and teleradiology during COVID-19 highlights the need to consider how cloud-native solutions can unlock siloed data. Digitizing processes that enable access to clinical data is a critical component in the providers’ ability to adopt innovative technologies and help their organization focus on patient care —not technology. Hear how one organization is shifting their Enterprise Imaging solutions to the cloud as they build a digital transformation roadmap targeting the problems of today and tomorrow without compromising on quality. 

Tracy Byers

Ash Goel, MD

Securing the System

C1: It’s Time for Consolidation and Coordination of Risk across the Health System
Thursday, Oct. 28 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 21

Sri Bharadwaj, Vice President, Digital Innovation, Franciscan Health Information Services
Ed Gaudet, CEO & Founder, Censinet
Aaron Miri, FCHIME, CHCIO, SVP & Chief Digital & Information Officer, Baptist Health
Joel Vengco, Senior Vice President & Chief Information and Digital Officer, Baystate Health, Informatics and Technology

About the session

Over the past four years, Ed Gaudet and his team worked on maturing third-party risk management programs with many healthcare system leaders from single hospital facilities to the largest, most sophisticated integrated health networks. This includes all the members of this panel. Initial projects with providers, their teams, and their suppliers focused on reimagining the overall process for third-party risk management. They developed a model and worked with early adopter health systems on consolidating and coordinating risk management across the enterprise. This invaluable design cohort validated a few critical assumptions about the problem:

● Resource-intensive, manual processes were costly and inefficient, with lots of rework, inconsistent workflows and significant data sprawl.

● The legacy tools were not sufficiently solving the problem. Data breaches continued to climb with no end in sight. Most solutions were client/server or cloud-enabled applications, often built as generic data collectors for one enterprise at a time. Or worse, the tool mainly was a tech-enabled service that was simply “moving the cheese.”

● The problem was about to get a whole lot worse. CIOs quickly moved clinical and business processes to the cloud and connected medical and other devices to enterprise networks and the internet.

● The attack surface was growing geometrically right from under healthcare. It was clear that the current approaches at that time were not going to scale to where the industry required them.

The panel will discuss how Consolidation and Coordination of Risk addresses these four issues.

C2: How Healthcare Can Deter Cyber Attacks
Thursday, Oct. 28 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 22

Jim Brady, VP, Information Security & Infrastructure/ Operations and CISO, Fairview Health Services
Ryan Witt, Managing Director and Resident CISO, Healthcare, Proofpoint

About the session

Recent headlines highlight that healthcare organizations regularly fall victim to cyber threats such as cred phishing, ransomware and imposter email attacks. The level of cybercriminal activity has impacted healthcare’s ability to meet its mission and patient care has been too frequently compromised.   

One thing is clear: cyber criminals target people through email, which remains the No. 1 threat vector in healthcare. This session will explore healthcare’s cyberthreat landscape, outline which hospital departments are most attacked and the available controls health IT executives can deploy to better protect staff and patients. Be prepared to discuss cybersecurity and technology topics with your peers as the speaker’s address: 

• Various ways bad actors are targeting people, patients and supply chain  
• A people-centered approach to detecting, blocking and responding to cyber attacks 
• How health IT leaders can continuously update their employee education program as new threats emerge 

C3: Advancing Your Connected Asset Cybersecurity Risk Program
Thursday, Oct. 28 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 21

Carter Groome, CEO, First Health Advisory
Matt MacVey, CIO, Children’s National Health System

About the session

Advancing Your Connected Asset Cybersecurity Risk Program will explore how Children’s National is closing the gap on a well known area of security exposure while uncovering efficiency in how connected devices are identified, how risk is prioritized, and how IT, security and network teams are working with many other departments in an enterprise initiative to bring awareness and improved process to the lifecycle management and risk reduction related to these assets. smartphrases, etc.

Carter Groome

Matt MacVey

C4: Cybersecurity Transformation: The Critical Connection to Digital Health Innovation
Friday, Oct. 29 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 19

Drex DeFord, Executive Healthcare Strategist, CrowdStrike
Theresa Meadows, CIO, Cook Children’s Hospital
William Walders, CIO, Health First
Rusty Yeager, LCHIME, CHCIO, SVP & CIO, Encompass Health

About the session

The past year has been a nearly perfect storm for cyber criminals, costing the healthcare industry more than $20 billion in downtime, with nearly 18 million patient records breached—all of it happening in the midst of a relentless demand to transform healthcare through the implementation of digital health strategies, products and services. But how can we ask patients, providers and staff to trust digital health efforts in the middle of the seemingly endless stream of ransomware and other cyber threats?

These panelists have worked with their teams to conquer some of the most difficult challenges in enterprise cybersecurity. Come hear this panel share their biggest challenges, complex problem solving processes, and transformative cybersecurity solutions—all in the effort to create a solid foundation for their digital clinical and business initiatives.

Drex DeFord

Theresa Meadows

William Walders

Rusty Yeager

C5: Ensuring Your Health Data Flows Freely: Implementing an Effective Data Governance Framework
Friday, Oct. 29 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 22

Zafar Chaudry, Chief Digital and Information Officer, Seattle Children’s
Patty Lavely, Chief Information and Digital Officer, Health Care District of Palm Beach County
Marc Probst, CIO, ELLKAY

About the session

In the age of digital healthcare, data is an essential element that needs to flow from place to place smoothly to keep providers informed, patient care up-to-date and to empower patients to take charge of their own health. When a health data system functions as it should, a patient’s data is available to point-of-care professionals wherever the patient is being seen in the health system, is kept accurate and updated constantly, all while remaining completely secure and HIPAA compliant.

The flow of health data is an unseen element that does not happen in health systems without careful planning, skillful execution and the consistent assessment of behind-the-scenes professionals. This session will bring together health data experts who will discuss how health systems can put together a plan to manage health data to ensure it is flowing securely throughout their organizations. Our panel of experienced health IT executives will share their experience in outlining their organizational goals for their health data, building a team for implementation and management, and execution and assessment of their data strategy.

Zafar Chaudry

Patty Lavely

Marc Probst

C6: Risk-Based Vulnerability Management for Medical Devices
Friday, Oct. 29 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 19

Dave Bailey, VP of Security Services, Cynergistek
Audrius Polikatis, CIO, University of Illinois Hospital and Health Sciences Systems
Shankar Somasundaram, CEO, Asimily, Inc.

About the session

As medical devices get increasingly connected, managing vulnerabilities and risks surrounding medical devices has become increasingly important. A key challenge is that every month, operating system vendors are publishing hundreds of vulnerabilities while patches for medical devices are few. In such a scenario, how do we manage medical device vulnerabilities? How do we ensure that there are no disproportionate risks present in the environment? At the same time, new devices are being brought into the environment. Such devices might not always have the latest operating system and patches. So how do we best analyze and evaluate the numerous risks of medical devices being brought into the healthcare environment as well as devices not yet connected? What processes and procedures do we need to manage these risks?

This session will focus on risk-based vulnerability management in the context of medical devices and how to best manage them in a world with an increasing number of attacks.

Dave Bailey

Audrius Polikatis

Shankar Somasundaram

The Patient in Focus

D1: Building Healthcare’s Digital Front Door
Thursday, October 28 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 22

Brenda Hodge, SVP & Chief Marketing Officer, Nuance Communications
Stephanie Lahr, MD, CIO & CMIO, Monument Health

About the session

Patients want the same conveniences from healthcare organizations that they enjoy from major consumer brands. To deliver voice and digital experiences to patients across their journey, Monument Health is building an AI-powered patient engagement platform to power their digital front door. In this session, Stephanie Lahr, MD, CMIO and CIO at Monument Health, will describe the strategy, technologies and tools behind an omni-channel customer engagement platform that will transform access to, and delivery of, care in the modern age of digital medicine. 

Brenda Hodge

Stephanie Lahr, MD

D2: The Gift of Cancer: The Story of Two CIOs Who Turned Tragedy to Good
Thursday, October 28 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 21

Edward Marx, Chief Digital Officer, The HCI Group

About the session

We chose to serve as healthcare CIOs. We did not choose to be struck with cancer. Twice. We decided to consider cancer a gift. This is the story of the Mayo and Cleveland Clinic CIOs whose resolve to create optimal patient experience was strengthened by their own horrific journeys navigating the healthcare ecosystems in search of healing. Listen in as they weave practical emerging best practices into the fabric of their own stories. Learn what changes they brought back to their organizations to improve the patient experience. Gain new perspectives on how you can take their experience and innovate optimal patient experiences in your organization regardless of size or resources.

D3: Rapid Deployment of a Digital Patient Experience to Increase Access and Efficiency
Thursday, October 28 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 22

John E. Hamm, Vice President, IT Data, Clinical, and Business Solutions, Texas Children’s Hospital
Kelly Krulisky, Managing Director, Advisory Services – Performance Improvement, Nordic Consulting Partners
Peter Oppermann, Account Executive – Client Partnerships, Nordic Consulting Partners

About the session

Texas Children’s will present how the organization rapidly deployed a patient digital experience, moving from mid-tier to leading in the top 5% tier, among Epic customers, in digital patient experience. Texas Children’s enabled enhanced online scheduling workflows to deliver safe, quality care while optimizing efficiency, enabling touch-free workflows and improving patient experience. This presentation will discuss where we started, the key strategic decisions that made a difference and technology decisions that rapidly moved the organization to a leading position. 

Like many health systems prior to COVID, Texas Children’s Hospital struggled with offering ease and access to patients online. But, as many experienced, COVID catapulted technology in healthcare forward. Today many wonder to what extent digital transformation will continue to be a short-term driver in influencing healthcare decision-making, and how this may vary across and evolve over generations. For Texas Children’s Hospital, this is not a question. Many of TCH’s parents seeking to make healthcare decisions are millennials —and 71% of millennials want to schedule appointments online or through an app. The primary goals of Texas Children’s Hospital’s Digital Patient Experience project included: 

• Increase the number of active users in MyChart to more than 400,000 
• Increase total visits scheduled online by more than 40,000 appointments month over month 
• Convert 150 paper questionnaires to electronic format 
• Improve touchless operations through the use of pre-check-in 

To achieve these goals, Texas Children’s and Nordic partnered to align on key strategic decisions, implement a SCRUM Agile methodology and form a flexible technology team to meet the organizational goals on time and on target. The approach and technology further established the platform for COVID-19 testing and mass scheduling for vaccinations. 

John E. Hamm

Kelly Krulisky

Peter Oppermann

D4: The Digital Front Door and Driving Higher Patient Activation
Friday, October 29 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 21

Carina Edwards, CEO, Quil Health
Christine VanZandbergen, CDAO, VP of Analytics and Research, Penn Medicine

About the session

Set against the backdrop of healthcare’s rapidly evolving and increasingly dynamic models for care delivery, healthcare organizations are faced with thinking through how to redefine the way a patient and family navigate and pay for their care across increasingly connecting, but often interchangeable, care settings. In addition, patients are now selecting providers more than ever before in large part based on the ease of access, the quality of communication, and their understanding and confidence in the medical guidance and treatment they receive.

For all these reasons and more, it is clear that building great patient experience and brand loyalty is of utmost importance and today’s consumer demands it. Health systems and practices need digital tool kits to help them connect, inform and guide patients through their health journeys.

In this session, attendees will learn first-hand from a leading healthcare organization about how they leveraged innovation to create a digital front door that encouraged patients to become more active participants in their care, the impact this digital solution had on provider burnout and what organizations can do to support their busy, overburdened care teams. This session also will explore the ways in which organizations can position themselves as the provider of choice and how to build a better patient experience that drives brand loyalty for years to come.

D5: Low-Code, What you need to know
Friday, October 29 | 1:15 – 2:15 PM
Room: Pacific Ballroom 21

Chuck Scully, CIO, Denver Health

About the session

In 2019 Gartner predicted, “By 2024 over 65% of application development activity will be Low-Code.”

L-C tools have come a long way in recent years making software development faster, cheaper and more accessible to innovators without traditional programming backgrounds. These tools are now capable of quickly delivering customized, scalable, highly secure, cloud-based solutions. They support rapid iterative design and development. Some can exchange data with other applications via pre-built APIs or modern data exchange standards like JSON or XML as used by the HL7 FHIR standard.

This session will outline: What L-C 2i is; why L-C is important at this time; when L-C is or is not the right tool; what to consider when selecting a Low-Code Development Platform; recommendations for successful L-C efforts; and several recent examples of the use of L-C in healthcare.

D6: Clinicians and Patients, New realities, New Relationships
Friday, October 29 | 4:15 – 5:00 PM
Room: Pacific Ballroom 21

Lisa Grisim, RN, MSN, CHCIO, Vice President & Associate CIO, Stanford Children’s Health
Stephanie Lahr, MD, Chief Information Officer & Chief Medical Information Officer, Monument Health
Moderator: George Reynolds, MD, MMM, FAAP, CHCIO, Clinical Informatics Executive Advisor, CHIME

About the session

Join a panel of CHIME clinician executives to hear how the pandemic has changed the clinician-patient relationship. Panelists will share stories and effective examples for approaching the new realities of care. Opportunities for applying lessons-learned within your organization will be discussed.

Realized Interoperability

E1: Digital Health Most Wired Industry Trends Report – Where the Industry is and Where We are Headed
Friday, Oct. 29 | 11:30 AM – 12:15 PM
Room: Pacific Ballroom 22

Andrew Burchett, MD, CMIO, Avera Health
Cletis Earle, Senior Vice President & CIO, Penn State Health
John Kravitz, CIO, Geisinger & Chair, CHIME Board of Trustees
David Rich, MD, CMIO, West Virginia University Health System

About the session

The mission of the CHIME “Digital Health Most Wired” program is to elevate the health and care of communities around the world by encouraging the optimal use of information technology. The program does this by conducting an annual survey to identify, recognize, and certify the adoption, implementation, and use of information technology by healthcare provider organizations. The results are intended to improve patient safety and outcomes by driving change in the healthcare IT industry.

E2: You’re Invited! Interoperability… Will You RSVP?
Friday, Oct. 29 | 1:30 PM – 2:15 PM
Room: Pacific Ballroom 19

Marci Dop, Industry Lab Leader, ELLKAY
John Kravitz, CIO, Geisinger & Chair, CHIME Board of Trustees
Sonny Varadan, CIO, Sonora Quest Laboratories

About the session

Over the past five years, the term interoperability has swept across the healthcare industry. While the word may be trending and seem sophisticated to use, it is important to really drill down and understand its significance. We often hear health IT employees say they wish their company was “more interoperable,” but what does that mean? Is it possible to achieve? In this session, you are invited to take a deeper look into interoperability by discussing the W’s: Who, What, Why, When, How?

E3: Who is Knocking at the Digital Front Door? Interoperability
Friday, Oct. 29 | 4:15 PM – 5:00 PM
Room: Pacific Ballroom 22

Donna Houlne, RN, BSN, MHA, MHRM, Vice President and Clinical Officer, Infor
Judy Murphy, Nursing Executive, former IBM Chief Nursing Officer and former Deputy National Coordinator for Programs and Policy, Office of the National Coordinator for Health IT

About the session

As IT leaders from health systems and hospitals recover and reset from COVID-19, they are recognizing that the fundamentals of how they do business have forever changed and they must proactively pivot to redefine themselves and how they interact with clinicians, staff and patients. The speakers will explore this defining moment and discuss its impact as a driver for interoperability and the corresponding IT ecosystem that supports health and healthcare in all care settings, including the home.

Donna Houlne

Judy Murphy