Along with his responsibilities as an executive in a health system, Dr. Mazzarelli continues to practice emergency medicine at a Level 1 Academic Medical Center in Camden, New Jersey —an urban community previously known for its challenges with poverty and crime. This helps him remain close to the practice of medicine and how it impacts patients, staff and physicians.

Paulette Davidson, MBA, FACHE, CMPE, is President and CEO of Monument Health, previously Regional Health. Headquartered in Rapid City, S.D., Monument Health is a community-based health care system with a mission to make a difference, every day. Monument Health offers care in 33 medical specialties and serves 20 communities across western South Dakota and in eastern Wyoming. With over 5,200 physicians and caregivers, Monument Health is comprised of 5 hospitals, 8 specialty and surgical centers and more than 40 medical clinics and health care service centers.

With over 30 years of experience working in hospitals and physician practice environments, Davidson is a respected leader with a reputation for building great health care teams.

Prior to joining Monument Health in 2018, she was with Nebraska Medicine, an academic health system where she held the role of system Chief Human Capital and Patient Experience Officer. Prior to that, Davidson was Chief Executive Officer for their Bellevue Medical Center. While at Indiana University Health Goshen Hospital, in Goshen, Ind., she fulfilled several senior leadership roles, including Chief Operating Officer and Vice President of Hospital Operations. She also worked in key leadership roles at Cancer Treatment Centers of America in Zion, Ill., and Midwestern Regional Medical Center in Zion, Ill.

Davidson is a Fellow in the College of American Health Care Executives (FACHE) and Certified Member of the American College of Medical Practice Executives (CMPE). She has a Master’s degree in Business Administration (MBA) from the University of Notre Dame – Mendoza College of Business in South Bend, Ind., and a Bachelor’s degree in Business Administration from the University of Wisconsin at Kenosha.

Anthony Chang, MD, MBA, MPH, MS, Pediatric Cardiologist & Medical Director of the Heart Failure Program, Children’s Hospital of Orange County

Aaron Miri, MBA, CHCIO, FCHIME, CDH-E, SVP & CDIO, Baptist Health – Jacksonville

Sarah Hatchett, Interim CIO, Cleveland Clinic

Sarah Richardson, SVP & CDIO, Tivity Health

Jennifer Moss is an award-winning writer, international speaker, and workplace culture strategist with clients ranging from startups to Fortune 500 companies. Her most recent book, The Burnout Epidemic, was named 10 Best New Management Books for 2022 by Thinkers50 and shortlisted for the 2021 Outstanding Works of Literature Award.

Jennifer is a nationally syndicated radio columnist and freelance journalist. She writes for Harvard Business Review and her work has appeared in CNN, TIME, The New York Times, The Wall Street Journal, and The Washington Post.

Evolving with the Opioid Crisis — How do we leverage IT, beyond order sets, to continue to reduce harm and save lives? Can we detect patients at risk of overdose and prevent overdose deaths? How do we identify those that have, or are at risk of, substance use disorder? Let’s discuss how telehealth, catalyzed by the pandemic, provides access to services for those in medical deserts, and safe and private treatment options for patients with addiction experiencing shame and stigma. And finally, we will discuss the clinician’s role of coordination with community resources, referring patients to (or even initiating) therapy.

Speakers:

• Sean Kelly, MD, CMO & SVP, Customer Strategy, Healthcare, Imprivata;
• Greg Polston, MD, Associate Medical Director of UC San Diego Health’s Center for Pain Medicine, Section Chief of the pain service at the VA Medical Center La Jolla, Clinical Professor of Anesthesiology, UC San Diego
• Scott Weiner, MD Emergency Physician, Brigham and Women’s Hospital, Associate Professor, Harvard Medical School, Director of Research, Bicycle Health
• Patty A. Lavely, FACHE, CHCIO, CDH-E, CIO & Digital Officer, CIO Consulting

Sponsored by Oracle Health

Speakers:

• Jane Dwelly, MA, VP of International, CHIME
• Dione Rogers, MSc, Deputy Chief Nurse, Chief Nursing Informatics Officer, Barking, Havering and Redbridge University Hospitals NHS Trust
• Dr. Pierre-Michael Meier, CHCIO, CHIME Germany

Speakers:

• Tony Douglas, Regional VP, US Enterprise Healthcare, Palo Alto Networks
• Dr. Zafar Chaudry, Senior Vice President and Chief Digital and Information Officer, Seattle Children’s Hospital

CHIME Public Policy Session – Beyond the Beltway – From AI to Cybersecurity, Insider Perspectives on Policymaking

Join thought leaders from CHIME’s Public Policy Steering Committee (PSC) as they discuss the latest developments in policymaking that are directly impacting you and your organizations. During this exclusive event, we’ll cut through the “inside the beltway” jargon so that you’re in the know on the latest trends, regulations, and challenges facing healthcare technology leaders in the ever-evolving landscape of healthcare policy. You won’t want to miss this—last year was standing room only!

Moderator: 

• Tanya Townsend, CHCIO, CDH-E, Chief Information and Digital Officer, Stanford Medicine Children’s Health

Panelists:

• Dr. William Feaster, MD, MBA, MJ, CPE, CDH-E, CHCIO, FCHIME, V.P., Chief Health Information Officer, CHOC Children’s Hospital
• Dr. Shafiq Rab, CHCIO, LCHIME, FCHIME, Chief Digital Officer & System CIO, Tufts Medicine
• Donna Roach, MS, FCHIME, CHCIO, CDH-E, Chief Information Officer, University of Utah Hospitals and Clinics (UUHC)
• Tressa Springmann, MAS, CHCIO, FCHIME, LCHIME, SVP & Chief Information and Digital Officer, Lifebridge Health

Sponsored by First Health Advisory

Format:  Fireside Chat

Academic medical centers (AMCs) are complex organizations, and Cooper Health is no exception. This session will delve into Cooper Health’s exciting expedition towards technology modernization within the complex AMC landscape. Discover the strategies they used, the challenges they faced, and the roadmap and resources that paved the way for their remarkable success. Cooper Health will provide valuable insights into their comprehensive approach, including the specific steps they took such as an infrastructure assessment and upgrades, a team evaluation, and the implementation of an agile IT operating model. Panelists will share how aligning digital roadmaps with enterprise-wide strategies and digital health visions allowed the organization to maintain focus and enable digital capabilities beyond mere tech. Cooper Health’s incredible journey offers invaluable lessons learned and will equip you with practical knowledge you can apply at your own organization by approaching your technology investments strategically. Join us to acquire Cooper Health’s insights, learn best practices, and develop actionable steps that can help your organization reach the next level of digital excellence.

Speakers:

• Dustin Hufford, MBA, SVP & CIO, Cooper University Health Care
• Anil Thyagarajan, MS, Vice President, Impact Advisors

Format: Panel 

Children with Medical Complexity (CMC) are a vulnerable population requiring special medical treatment in hospital and home settings. Unfortunately, local EMS, fire and rescue, and emergency departments often lack the necessary preparation to deliver the required care, resulting in poor outcomes and high costs. This session shares an inspiring story of pediatric patients with neurodevelopmental disabilities and medical complexity, and how the Patient Assistance Team for Children’s Health (PATCH) and Project Austin addressed these challenges, resulting in significant cost avoidance of nearly $221.5 million.  Join the team behind InterScripts and Children’s Hospital & Medical Center to hear how they defied the odds, turning an “impossible” concept into a revolutionary pediatric emergency care solution. Learn about their remarkable outcomes, including a 55% financial cost avoidance and a 50% decrease in hospital length of stay. Explore the partnership between PATCH and Project Austin that delivers individualized emergency medical plans for patients, emergency medical services, and emergency departments. Witness the impact of a long-term digital EHR-integrated solution that is empowering medical clinicians with direct access to the PATCH and Project Austin plans.

Moderator

• Shawn Boorom, VP, Client Engagements & Relations, InterScripts

Speakers

• Ryan Cameron, Ed.D., MIS, VP, Technology & Innovation, Children’s Hospital & Medical Center (Omaha)
• Natalie McCawley, RN, MSN, CCRN, Project Austin Program Manager – External Affairs, Children’s Hospital & Medical Center (Omaha)

Format:  Panel

The healthcare security and privacy landscapes are rapidly changing. Staying updated on the latest incidents, their significant impacts on finances and patient safety, essential cyber practices, and anticipating future adversarial tactics is mission-critical for healthcare leaders. This session offers insights directly from frontline experts, providing high-level information and anecdotes to share with executive peers who seek knowledge on cybersecurity developments. Explore recent cyber health incidents and their detrimental effects on patient safety, finances, and the communities served by these organizations. Gain the ability to evaluate the growing risk posed by third-party software breaches, identified as an extreme threat to healthcare operations by experts. Additionally, discover how prioritized cyber practices could impact your organization’s cybersecurity posture and explore advances in AI that empower malicious activity. Take away valuable lessons learned to share with your executive and digital health shared governance teams.

Moderator:

• Carter Groome, MBA, CHISL, CDH-E, CEO, First Health Advisory

Speakers:

• Anthony Lakin, MS, CISSP, CDPSE, GSEC, CHISL, VP & CISO, UT Southwestern Medical Center
• Will Long, Sr., MIS, CHISL, CISSP, CPHIMS, EVP & CSO, First Health Advisory
• Dee Young, MA, CISM, CISO, UNC Health Care

Format:  Panel

Healthcare organizations are experiencing a seismic shift in the roles of CIOs and CISOs as they face relentless new challenges and escalating cybersecurity threats. Join this panel of well-known CHIME CIOs as they unravel the changing dynamics and demands of security and IT roles, during this informative fireside chat. Gain insights into pressing topics like connected healthcare, cyber insurance, risk management, board-level communication, and business continuity. By the end of this session, you will understand the shared challenges healthcare organizations face, the types of initiatives that require new IT and their security perspectives, and the distinct roles leaders in each area assume. Essentially to thrive in a digital world, you will also learn how to define business responsibilities such as risk mitigation and discover collaborative approaches CISOs and CIOs can use to maintain effective partnerships during major transitions such as mergers and acquisitions.

Moderator:

• Jim Hyman, MBA, CEO, Ordr

Speakers:

• Cherodeep Goswami, MBA, CHCIO, CDH-E, Chief Information and Digital Officer, University of WI Health System
• Theresa Meadows, MSHI, BSN, CHCIO, CDH-E, FCHIME, LCHIME, SVP & CIO, Cook Childrens Health Care System
• Deborah Muro, CIO, El Camino Hospital

Format:  Fireside Chat

The use of a Smart EHR user interface (UI) can achieve exceptional provider adoption rates and catalyze significant process improvements. Join this insightful session to see the impressive results one team achieved, such as an 80% providers daily adoption rate and 88% monthly mobile app usage, with 94% clinicians recommending their application. Gain valuable insights into the enhancements in EHR usability, explore real-world examples of Smart EHR UI technology, and capture actionable insights to create a plan for improving clinician interactions with your organization’s own EHR. Don’t miss this opportunity to revolutionize your approach to EHR systems, enhance workflows, and drive better patient care.

Speakers

• Trish Gallagher, BScN, MSHS, CNIO & ACIO Clinical Applications,, Ascension – Medical University of SC
• Craig Limoli, MBA, Co-Founder & CEO, Wellsheet Inc.
• Christopher Fore, MD, MHCDS, Chief Quality Officer & Associate Chief Clinical Officer, Concord Hospital
• John Glaser, PhD, Executive in Residence, Harvard Medical School

Format:  Expert Lecture

Feeling the pressures of clinician burnout and being overwhelmed by Electronic Health Records (EHRs)? Unravel the mysteries of the “inbasket” hyper-object and explore effective strategies to tackle clinical burnout associated with the well-described Pajama Time of record-keeping. From after-hours charting to adopting technical, clinical, and team-based approaches, join these amazing speakers as they delve into the framework for optimizing the inbasket. Gain a comprehensive understanding of the concept of a hyper-object, its connection to the inbasket, and the importance of managing clinical messages efficiently. Join our engaging session for practical insights, interactive audience Q&A, and a scenario-solving exercise.

Speakers

• CT Lin, MD, FACP, FAMIA, CMIO, UCHealth – Colorado

Format:  Fireside Chat

Within healthcare, we have traditionally thought of patients as consumers. But should we also include clinicians as part of the consumer segment? As provider organizations grapple with the challenges of attracting and retaining talent, it’s time to explore the pivotal role of IT leadership in addressing workforce challenges by supporting clinicians with a better workflow experience. Join this discussion with a panel of clinical IT experts that are accelerating trust in IT and organizational leadership. Gain insights into their perspectives on the role of IT in their daily lives and an understanding of what you can do to overcome common obstacles to clinician buy-in, increase adoption, and achieve higher satisfaction rates. This session will deepen your understanding of the correlation between clinician support and their use of IT. You will learn how to identify opportunities that can improve scalability and reduce waste in IT education, as well as gain practical strategies for driving success with technology investments while alleviating tech stress for clinicians.

Speakers

• Terri Couts, RN-BC, MHA, CHCIO, CDH-E, SVP and CDO, The Guthrie Clinic
• CT Lin, MD, FACP, FAMIA, CMIO, UCHealth – Colorado
• Bobby Zarr, VP, Healthcare, uPerform

Format:  Expert Lecture

Healthcare organizations are experiencing multigenerational collisions as Baby Boomers, Gen Z, and Millennials increasingly work together, a dynamic that presents both opportunities and challenges. Multigenerational workforces bring rich, diverse perspectives and work styles that fuel innovation and success. However, organizations must know how to effectively bridge cultural gaps to harness their collective potential. This session will explore the intricacies of managing multigenerational teams in healthcare, sharing the strategies and best practices for cultivating a productive environment that fosters effective communication, embraces diversity, and supports long-term success. By the end of this session, you will be able to recognize the unique traits and preferences of different generations and how they impact team dynamics. You will also gain an understanding of the best practices for managing multigenerational teams by fostering an inclusive work culture where everyone thrives.

Speakers

• Khalid Turk, MBA, PMP, PMI-ACP, CHCIO, CDH-E, ITIL, Chief Healthcare Information Officer, County of Santa Clara, CA

Format:  Panel

Forget the billions spent on technology – it’s time to make things better with what you have today. Join a panel of digital health leaders from several leading provider organizations, including Calvert Health, Ozarks Healthcare, Floyd County Medical Center, and Healthcare Triangle as they each share their experiences of successfully achieving balanced digital transformation with tools in place today. During this dynamic discussion, panelists will discuss how they maximized the value of their technology investments by finding and collaborating with the right technology and consulting partners. Hear what these providers implemented to achieve a successful digital transformation journey. These thought leaders will reveal how to do more with fewer resources, address compliance, improve care delivery, and optimize clinical outcomes. This session will impart practical knowledge and actionable steps to help you get the most value out of your existing technology investments.

Moderator

• Damian David, Senior Director of Business Development Sales, Healthcare Triangle

Speakers:

• Melissa Hall, BSN, MS, CNO, Calvert Health
• Ez Niles, Executive Director of IT, Ozarks Healthcare

Format:  Fireside Chat

Description

Are you ready to transform patient care, achieve higher satisfaction scores, and maximize profitability? Research shows readmission rates are lower when transitions of care (TOC) are successful. During this interactive session, you will learn how successful care transitions can lower readmission rates and amplify patient/caregiver satisfaction. Backed by compelling MedPar data, which reveals that approximately 45% of Medicare beneficiaries transition to one of four post-acute care (PAC) settings, this session will dive into the value-based incentives for Medicare ACOs, state Medicaid programs, and various healthcare facilities. A panel of carefully curated experts will explore practical strategies for cultivating stronger relationships with PAC partners, establishing effective communication channels, and navigating the impact of regulations on healthcare environments. By the end of this session, you will understand operational and cybersecurity best practices, and be able to assess the maturity of your own performance. Get ready to unlock the untapped potential of successful care transitions and pave the way for organizational success.

Speaker

• Robert Latz. PT, CPT, CHCIO, FCHIME, CHCIO, CDH-E, CIO, Trinity Rehabilitation Services
• Tressa Springmann, MAS, CHCIO, FCHIME, LCHIME, SVP & Chief Information and Digital Officer, Lifebridge Health
• Rusty Yeager, MBA, FCHIME, LCHIME, CHCIO, CDH-E, SVP & CIO, Encompass Health

Format:  Panel

Tame the turbulence of the current moment in this exploration of disciplined processes that cultivate sustainable healthcare innovation. Gain deep insights into practical ways to transform your organization, adopting the characteristics of successful “Unicorn” startups. Discover how to construct exceptional cross-functional teams, implement evidence-driven design and testing loops, and establish metered funding gates while embracing failure. Be a voice in the room with our unique “Fishbowl” format that invites audience members to share success stories with the panel on stage as we unlock your organization’s potential through proven innovation processes.

Moderator:

• Shafiq Rab, CHCIO, LCHIME, FCHIME, Chief Digital Officer & System CIO, Tufts Medicine

Speakers:

• Nassar Nizami, MS, MBA, EVP and Chief Information and Digital Office, Thomas Jefferson University & Jefferson Health
• Reid Stephan, CHCIO, HCISPP, CISSP, CDH-E, VP & CIO, St. Luke’s Health System
• Beth Cooper, MIS, CHCIO, VP Product Engineering & Data Strategy, Tivity Health

Format:  Panel

ChatGPT has rapidly shifted the digital health narrative towards leveraging generative AI. But the question remains: is it merely empty hype or the next generation of innovation? Don’t miss this lively and interactive discussion with panelists comprised of a provider, investor, developer, and digital health expert as they examine the depth and breadth of AI in healthcare. Be prepared for a lively conversation and thought-provoking points/counterpoints as panelists share contrasting perspectives on AI use case selection, success measurement, and the future of AI. This session will incorporate gamification as the panel evaluates five real AI case studies, assessing the risks, rewards, and innovation potential with a “hype” score. The audience will be asked to share their opinions and participate in use case selection. This session promises to deliver valuable insights into the foundational components of AI projects, including feasibility, change management, and consensus building to help you address organizational concerns about AI adoption.

Moderator:

• Harsh Singh, MBA, General Manager, Healthcare, Genzeon

Speakers:

• Deepthi Bathina, MS, MBA, CEO and founder, RhythmX AI
• Diana Nole, MBA, EVP & General Manager, Healthcare Division, Nuance
• Shakeeb Akhter, CHCIO, CDH-E, SVP & CDIO, Children’s Hospital of Philadelphia

Format: Fireside Chat 

AI has the power to redefine patient engagement in unprecedented ways, leading to measurable benefits for patients and healthcare organizations alike. Join us as we delve into the critical role that patient engagement plays in clinical outcomes and explore real-world case studies from leading healthcare organizations that have successfully implemented AI-driven patient engagement strategies. From cutting-edge mobile apps to intuitive patient portals to intelligent messaging systems, witness how AI technology facilitates seamless and personalized interactions, enabling patients to take an active role in their own health journeys. By the end of this session, attendees will elevate their understanding of the benefits of patient engagement by leveraging AI to increase personalized communication. You will come away with practical strategies you can apply to establish impactful patient engagement programs using AI and identify best practices for measuring their effectiveness.

Speakers

• Ganesh Persad, MSBI, CHCIO,CDH-E, Director Information Technology Application, Memorial Health System, Ft. Lauderdale
• Robert Schad, VP, Product Development, TeleVox Healthcare

Format:  Case Study

Step into the future of healthcare call centers: AI-powered operations. Join Craig Richardville from Intermountain Health and Michael Blumental of Hyro to explore a case study about how AI revolutionized Intermountain’s call center, saving 700 labor hours and cutting wait time and abandonment rates in half. Learn how Intermountain’s AI digital assistants handle calls, manage appointment scheduling, provide technical support, and more. Explore the secrets behind the solution’s success as Craig and Michael share how Intermountain effectively deployed conversational technology to implement its AI-enabled call center, including the specific performance metrics used, and their approach to fostering cross-departmental collaboration. Attendees will gain the knowledge needed to set up and operate their own digital AI workforce, identify crucial success metrics, create a digital roadmap to navigate AI technologies and understand the benefits and potential pitfalls of implementing AI solutions for consumers and employees.

Speakers

• Michael Blumental, Chief Revenue Officer, Hyro
• Craig Richardville, MBA, CHCIO,  FCHIME, FACHE, Chief Digital & Information Officer, Intermountain Health

Format: Expert Lecture 

With clinician burnout, turnover, and shortages in healthcare still rampant, the last thing your organization should do now is introduce a change to providers’ workflows, right? Maybe not. If selected and executed properly, launching a clinician-led IT workflow change could alleviate provider burdens. Just ask Donald Levick, MD, MBA, CPE, FHIMSS, a seasoned pediatrician and former Chief Medical Information Officer at Lehigh Valley Health Network. Dr. Levick successfully spearheaded an EHR implementation. By overhauling medication clinical decision support (CDS) alerts to combat alert fatigue, he boosted alert acceptance by 70%. Learn how this experienced CMIO implemented a “patient-first” approach to medication CDS that leverages additional inputs, including lab results, genomic markers, and clinical scoring/surveillance systems to achieve a highly personalized notification at the point-of-care. Uncover best practices for gaining clinician buy-in during this unfiltered look at the challenges involved in clinician adoption and the strategies you can leverage to overcome these obstacles and unleash the potential of patient-centered enhancements in health IT workflows.

Speakers

• Donald Levick, MD, MBA, CPE, FHIMSS, Practicing Pediatrician & former Chief Medical Information Officer, Lehigh Valley Health Network (LVHN)

Format:  Panel

Are you ready for the future shift to an omnichannel environment as models of care rapidly reshape patient and consumer interactions? Join WittKieffer and a panel of technology executives for a thought-provoking discussion about the impact and influence of emerging technologies and industry disruptors on the future of the CDO and CIO roles. Actively participate in the discussion through interactive Q&A and live polling to gain practical strategies for leading your team and organization through the evolving healthcare landscape. Discover the concept and impact of an omnichannel care environment. Identify how the CIO role is shifting to accommodate a more complex environment and recognize how technology leadership differs within new provider entrants. Be prepared to leave with actionable strategies for thriving in tomorrow’s health digital healthcare environment.

Moderator:

• Zachary Durst, MBA, Consultant, Information Technology Practice, WittKieffer

Speakers:

• Sarah Richardson SVP, Chief Digital & Information Officer
• Cherodeep Goswami, MBA, CHCIO, CDH-E, Chief Information and Digital Officer, University of WI Health System 
• Stephanie Lahr, MD, CHCIO, President, Artisight