Calling all healthcare enterprise leaders! Gather around for the first-ever dedicated support group for healthcare executives who are aware of generative AI’s transformative potential to streamline administrative tasks and improve patient outcomes yet find themselves grappling with issues of scaling, security, explainability, and compliance.

This interactive and unfiltered session is your opportunity to air out every question on the safe, responsible, and successful implementation of generative AI and get practical and actionable answers from Baptist Health Jacksonville’s Senior Vice President & Chief Digital & Information Officer, Aaron Miri. Miri, alongside Hyro's Chief Executive Officer & Co-Founder Israel Krush. They will openly share Baptist Health's proven strategies and best practices from the health system’s extensive generative AI deployment as well as Hydro’s Triple C Standard for Responsible AI.

What to Expect in This “Five Act” Session:

After introductions a Sharing Circle designed to explore concerns and expectations. Participants are encouraged to express any confusion, challenges, or fears they have about integrating generative AI into their organizations, governance challenges and workforce implications ranging from business processes to clinical decision implications.

This will be followed by expert replicable insights and best/worst practices from Baptist Health. Next will be a facilitated collaborative Group Discussion and Q&A. This will lead to a reflective conversation of the session Reflection and Next Steps (5 minutes): Facilitators guide participants in reflecting on key takeaways specific actions steps the attendees will apply to their specific enterprise.

Learning Outcomes:

1. Establish the required infrastructure to ensure scalable Generative AI control and explainability.
2. Replicate real-world Generative AI patient-facing deployments and use cases.
3. Utilize AI accountability best practices & Governance Committees.
4. Measure AI performance and risk effectively.

Speakers:

• Israel Krush, Chief Executive Officer & Co-Founder, Hyro
• Aaron Miri, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, Baptist Health

In this session, you will learn how MedStar Health is deriving more value from its IT-managed service provider. With a patient-centered approach, Medstar and Kyndryl have partnered to improve IT service delivery by better-aligning technology to clinical needs. Kyndryl has embedded a Clinical Experience Leader (CEL) to translate needs and requirements.

What You Can Expect in this Session.

Learn how Medstar and Kyndryl leverage the CEL to:

• Champion Medstar’s mission and ensure both service delivery and IT are equipped and focused on the ultimate beneficiary – the patient.

• Gather requirements and ensure the connection between site clinical support needs and the multi-disciplinary IT teams to improve the caregiver experience.

• Take ownership of process documentation and communicate to enhance the use of support tools.

• Target areas that are hindering efficient workflows for IT support staff and facilitate innovative solutions.

• Drive the use of data collection about tickets to improve the quality of routing assignments and resolution.

• Help to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.

Learning Outcomes:

1. Learn tips to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.
2. Drive the use of data collection about tickets to improve the quality of routing assignments and resolution -and thereby caregiver experience.

Speakers:

• Marya Ford, CHCIO, CDH-E, Assistant Vice President, Clinical Applications, MedStar Health
• Gretchen Jakway, Director Delivery Partner Executive - Clinical Experience Leader, Kyndryl

In this presentation, Ryan Cameron, CHCIO, and Chris Odal, AI pioneers, unveil practical strategies for leveraging AI and video technologies to revolutionize healthcare and operational survey methodologies.

Pediatric healthcare providers, traditionally underserved, require modern approaches beyond "check the box" surveys to deeply engage both patients and providers. Born out of the Disney Accelerator, Jogg was designed for Hollywood to leverage video for gathering nuanced feedback from diverse audiences. Since then, Children’s Nebraska and Jogg have tapped into AI's unique capabilities to unlock insights in healthcare that antiquated dashboards can't deliver, utilizing a new AI "switchboard" innovation.

What to Expect in This Session:

Using Children’s Nebraska as a real-world use case the audience will learn:

• The Power of AI-Driven Sentiment Analysis: Harness the capabilities of AI to analyze survey responses with unprecedented accuracy showcasing how sentiment analysis unveils nuanced emotions within patient and employee feedback, enabling tailored interventions and fostering a culture of empathy.

• Utilizing Video for Enhanced Engagement: Explore innovative ways to incorporate video into surveys for heightened engagement and understanding and demonstrate how video testimonials and interactive content capture authentic experiences and provide invaluable context to increasing survey responses and meaningful dialogue.

• Practical Implementation Strategies: Gain insights into integrating AI and video technologies into existing survey frameworks. You will learn best practices for data collection, analysis, and interpretation, empowering attendees to effectively leverage these tools to improve survey outcomes and drive organizational success.

• Driving Continuous Improvement: Discover how AI and video enable continuous improvement by uncovering actionable insights in real time. The cases will illustrate how these technologies facilitate rapid identification of trends, risks, and opportunities,

Learning Outcomes:

1. Grasp AI-driven sentiment analysis for nuanced feedback interpretation.
2. Understand how to integrate AI and video into surveys for engagement and authenticity.
3. Gain practical skills for seamless tech integration.
4. Learn strategies for human-centered intelligence and continuous improvement.
5. Acquire actionable insights for survey optimization with precision AI.

Speaker:

• Ryan Cameron, CHCIO, CDH-E, Vice President, Technology and Innovation, Children’s Nebraska
• Chris Ordal, Founder and Chief Executive Officer, Jogg

Emerging from the pandemic, the Medical University of South Carolina (MUSC), one of only two national telehealth Centers of Excellence, made key investments to build a virtual ecosystem for the telehealth platforms that are EHR-integrated and AI-powered; the development of a nurse-led, centralized support team to assist telehealth visits enterprise-wide and across the state; and an increased focus on telehealth equity.

To drive the virtual ecosystem of the future, MUSC’s Center for Telehealth recognized the need for a novel care team cultural construct. This de novo cultural model combines four key domains, intertwining the complex outcomes-oriented focus of an academic medical center with the necessity of psychological safety for innovation, fostering caring and trust, all while pursuing the purpose of efficient, effective care.

Yielding the gains of this cultural foundation, MUSC has implemented a first-of-its-kind 100% virtual practice staffed by specialty and primary care physicians and APPs, as well as nurses and patient access representatives. Through this approach, MUSC Health has demonstrated the value of virtual care for timely access, reducing patient wait times for endocrinology, rheumatology, hematology, pulmonary, and neurology specialists by 85%. The model has far surpassed initial expectations, catalyzing growth in other high-demand specialties.

Additionally, MUSC Health is reimagining the way patients are managed and monitored using ambient AI coupled with highly skilled resources to enable virtual sitting and virtual nursing. Replicating this model locally, other health systems can significantly reduce cost structures and optimize interventions while improving outcomes like timeliness of discharge, HCAHPS communication and discharge education domains, and documentation compliance.

What to Expect in This Session:

This session will show how MUSC Health serves its community with the purpose of preserving and optimizing the health of South Carolinians and addressing health equity gaps that impact access to care across the state. You will see how by shifting to open-access care, leveraging an EMR-integrated, AI-enabled platform, and centralizing a virtual workforce, MUSC has been able to transform access and improve patient experience in a tangible, replicable way.

Learning Outcomes:

1. Improve access and expand care to the underserved by creating a more accessible service model.
2. Overcome health inequality by championing innovative ways to remove barriers to care access.
3. Explain practical solutions to improve outcomes across the care continuum through cutting-edge virtual care strategies including culture curation, fully virtual service lines, centralized support teams, and low-risk AI solutions.

Speaker:

• Emily Warr, Administrator, Center for Telehealth, Medical University of South Carolina

With the evolution of technology in healthcare rapidly changing - from the early days of PACS, through the first (and second) evolutions of EMRs, and now, with the proliferation of Artificial Intelligence, it’s critically important to have the right people as part of your team to assure success. Throughout this evolution, the role of informaticists has played a key role in digital transformation. This responsibility ranges from serving as a liaison for implementation, through adoption and on to optimization, to becoming a revitalized role that drives ROI, ensures financial success and outcomes, and evaluates technology through the lens of the customer and consumer experience.

Informaticists today can be found in all segments within healthcare – from health systems to consultants, payors to vendors, it’s important to understand the interwovenness of these relationships and how the informaticists from all segments can impact the success, or failure, of a project or program.

What to Expect at This Session:

Join us for an engaging panel discussion on the evolution of technology and how this modern role continues to evolve. Our panel of experts will explore why we need our informaticists to drive this renaissance, what structures need to be in place and explore what knowledge, skillset, and diverse experiences the informaticists need to have to drive innovation and stay ahead of the curve. We will delve into the consumer experience and how all informaticists need to embrace the ‘customer and consumer and patient’ lenses to be successful.

Learning Outcomes:

1. Join us to hear how informaticists are helping to steer the evolution of technology and what roles they’ve played in creating our current and future healthcare systems.
2. Engage with the panelists and peers in the audience to understand the interwoven nature of strategic relationships between providers and vendors.
3. Discuss what structures and skillsets need to be in place to help ensure that innovation is embraced and leveraged to help healthcare organizations keep patient engagement and consumerism at the forefront of their strategic planning.

Speakers:

• Becky Fox, Chief Clinical Information Officer, Intermountain Health
• Aaron Hillman, Senior Director, Global Client and Industry Engagement, Philips
• Gretchen Brown, MSN, RN, NEA-BC, Vice President, Chief Nursing Officer - Nursing Innovation & Informatics, Stanford Health Care

UKHC's migration journey from a legacy, on-prem data warehouse to an Azure Databricks lakehouse exemplifies the transformative shift that healthcare organizations are undertaking today with their enterprise data warehouses. It will build a data foundation that enables the use of generative AI, LLMs, data science, data de-identification, and greater governance - all while improving the ability of the organization to self-serve its own data needs.

What to Expect in This Session:

In this presentation, attendees will embark on a deep dive into the strategic goals, lessons learned, and successful outcomes of this modernization project. Discover how this migration empowers staff with self-service data capabilities, democratizing access to insights across the organization. They’ll also share how they prioritize use cases, rapidly deliver value, and drive adoption with a diverse set of stakeholders with varied data needs. Moreover, explore the advanced tools and analytics capabilities afforded by Azure Databricks, which are poised to define the next generation of care delivery for clinicians and patients alike.

Attendees will learn about the process of migrating from a legacy, on-premises data warehouses to a cloud-based lakehouse.

Learning Outcomes:

1 Understanding organizational data strategy, goals, and priorities;

1. Building and executing an implementation plan;
2. How to drive tangible outcomes that provide high impact and high value to the organization. Ability to outline key considerations for undertaking a cloud migration,
3. Understand how to mitigate potential challenges,
4. Ensure use cases drive organizational improvement and value creation.

Speakers:

• Roshan Hussain, Chief Data Officer, UK HealthCare
• Austin Montgomery, Vice President of Services, Prominence Advisors

The recent cyberattack on Change Healthcare caused tremendous national disruption to cash flow, revenue, prescriptions, worker paychecks, and even patient care. Congress recently asked what can be done to prevent the next attack. It’s a valid question, but no answer eliminates the possibility of a future cyberattack.

What to Expect in This Session:

In this session, we will discuss these recent events and the need for technology and revenue cycle leaders across healthcare to collaborate on a disaster recovery solution.

Healthcare organizations should consider utilizing a private clearinghouse platform as a service for their revenue cycle operations. This will allow claims to be processed if another cyberattack shuts down a payer or clearinghouse. Generative AI solutions now make the private clearinghouse model a viable option for reducing the cost of revenue cycle processing and mitigating the risk of lost revenue or lethargic cash flow.

The scope of the revenue cycle disaster recovery to be evaluated includes:

• Submission of 837P and 837I Claims

• Processing at the Private Clearinghouse

• Payer Acknowledgment and Response

• Adjudication by Payers

• Consolidation and Distribution

• Post-Adjudication Processing

• Reporting and Analysis

• Databases and Vocabularies for Claims Validation

We will discuss a detailed workflow that amplifies the critical role of a private clearinghouse in disaster recovery. We will demonstrate how managing, splitting, and consolidating batches of claims according to payer-specific protocols can assist providers in efficiently navigating the complex landscape of medical billing. While the discussion will be collaborative, the technical details, architecture and real-life production of this approach can be discussed at the level of technical detail appropriate for a wide variety of workshop attendees.

This workshop will be delivered in two parts. Part 1 will be a discussion (lightning talk/roundtable) about cyber threats to the revenue cycle. Part 2 is a hands-on session for the group to evaluate a technical workflow designed to address revenue cycle disaster recovery via a private clearinghouse.

Learning Outcomes:

1. Recognize that a cyberattack in health care presents an ongoing threat to the revenue cycle.
2. Define a revenue cycle disaster recovery solution.
3. Understand the main components of automating the claims submission process.
4. Lead a discussion at their organization to sponsor a disaster recovery solution.
5. Articulate the need for a revenue cycle disaster recovery solution and help to prioritize the project against the organization’s overall project portfolio.

Speakers:

• John Bennett, Director - Healthcare, RSM
• Jeannie Garcia, Executive Director, Patient Business Services, Children’s Hospital Los Angeles
• Steven Kos, CHCIO, Senior Director Revenue Cycle Application Support, Baptist Health
• Phil Martino, Principal, RSM

Join us for a new twist on the fireside chat where our panelists will engage in a friendly debate that delves into the transformative role of “digital doors” in healthcare. There has been much debate about whether there is such a thing as a singular digital front door. This discussion is pivotal in leveraging technology to enhance the healthcare journey for consumers, patients, and the providers themselves.

Attendees will learn that digital doors at various entry points are more than technological innovations. They are comprehensive gateways that can revolutionize healthcare interactions while offering significant enhancements from administrative and patient engagement perspectives. But optimized user experience is key.

What to Expect in This Session:

This session will explore how adopting a comprehensive digital doors strategy can substantially reduce administrative burdens, elevate patient engagement, increase satisfaction through convenience, reduce patient no-shows, speed up care delivery, and streamline financial operations like billing and collections. However, the journey towards effective digital transformation is riddled with challenges including misaligned strategic roadmaps, resistance from providers adapting to new operational demands, and the complex task of technology selection across multiple suppliers. These challenges can lead to dissatisfaction and wasted resources if not skillfully managed.

The panel will highlight contrasting strategies of two pioneering organizations as they integrate digital doors within different Electronic Health Record (EHR) systems—Cerner and Epic. A detailed look will be given to a major, more advanced regional health system that has successfully integrated digital doors with their Epic EHR system. Its digital journey focuses on enhancing patient interactions and streamlining administrative processes. Insights will be shared on how this mature strategy has improved health outcomes and the ongoing challenges of integrating new digital capabilities.

Conversely, the experiences of a top-ranked children’s hospital in the initial stages of digital transformation with their Cerner EHR system will also be discussed. Their focus on developing a highly personalized future patient experience highlights the early challenges and learning curves associated with digital transformation. There are always some interesting insights derived from providers where the patients are almost exclusively children

This lively discussion will demonstrate how nuanced factors at different stages of digital doors implementation can influence success.

Learning Outcomes:

1. Explain the transformative impact of digital doors in healthcare, showing how they reduce administrative loads, boost patient engagement, and simplify financial processes.
2. Identify challenges in patient adoption and staff operational changes, emphasizing the need for strategic alignment in healthcare systems when adopting digital doors.
3. Compare integration strategies of digital doors within Cerner and Epic EHR systems to uncover key factors for successful adoption and improved health outcomes.
4. Extract practical insights from the experiences of two organizations at different stages of digital doors implementation, applying these to enhance healthcare digital transformation strategies.

Moderator:

• Angela Rivera, Market Leader and Cybersecurity Advisor, Chartis

Speakers:

• Adam Gold, Chief Technology Officer, Children’s Hospital of Orange County (CHOC)
• Jeff Sturman, CHCIO, CDH-E, Senior Vice President, Memorial Healthcare System

Hospitals and health systems continue to face historic clinical staffing and budgetary crises. No single solution exists for solving these complex problems, but leading health systems are discovering that one way to help offset these challenges is by implementing next-generation clinical decision support (CDS) tools to increase productivity and efficiency, as well as reduce clinicians’ cognitive burden. Most importantly, “CDS 2.0” can support safer, more effective care and better patient outcomes.

What to Expect in This Session:

Our expert panel will describe how their medication CDS is leveraging next-generation technology to help to improve the experience for both clinicians and patients by automatically presenting patient- and context-specific guidance at the right moment in the workflow.

This new approach to medication CDS offers a holistic view of risk to the patient, rather than siloed drug-drug, drug-dosage or other alerts that take more time and cognitive energy for clinicians to synthesize.

Panelists will also share visions for CDS at their institutions and how evolutionary approaches to are delivering more personalized and actionable guidance to prescribers. Combining data from the EHR, genomic information (when available), and the latest published clinical evidence and guidelines, intelligent algorithms eliminate the need for clinicians to search for additional insight, saving them time and reducing cognitive burden. The new CDS helps clinicians easily and quickly connect the dots about a drug’s potential risks to the specific patient in a specific clinical scenario based on data from these many sources.

Panelists’ discussion will include organizational results demonstrating that clinicians now receive fewer repetitive and generalized CDS alerts and have experienced a higher acceptance rate of the more patient-specific alerts. Attendees will also learn how CDS 2.0 is helping improve performance on the CPOE portion of the Leapfrog Hospital Safety Grade survey, which now incorporates using new patient-specific elements (such as lab results) in their evaluation.

Learning Outcomes:

1. Examine why an evolution in Clinical Decision Support is now imperative.
2. Explain the current data and workflow challenges that prescribers face when prescribing drugs.
3. Identify the advantages of next-generation CDS technology that incorporates patient-specific data, timely evidence, and leading data science techniques.
4. Demonstrate how next-generation CDS can yield benefits to provider organizations with clinical staffing, clinician satisfaction, and budgetary challenges, as well as improve performance on the CPOE section of the Leapfrog Hospital Safety Grade survey.

Moderator:

• Anna Dover, PharmD, BCPS, Director of Product Management, FDB

Speakers:

• David Linz, MD, Chief Medical Information Officer, NCH Healthcare System
• Jackie Rice, RN, Vice President, Chief Information Officer, Frederick Health
• Matthew Sullivan, MD, Chief Medical Information Officer, Atrium Health

Healthcare entities must be prepared to respond quickly to the ever-evolving threat landscape and continued targeting by cybercriminals to lessen the impact and ensure business continuity in the face of the inevitable. The solution is not new technology or the latest in powerful tools: it’s an effective, well-practiced incident response plan and tabletop exercises so all workforce members understand their roles and responsibilities.

Join David Finn, First Health Advisory’s Executive Vice President of Governance, Risk, & Compliance, and Theresa Meadows, Cook Children's Health Care System’s Senior Vice President & Chief Digital & Information Officer, for an executive scenario roundtable exercise: a litmus test of cybersecurity readiness. Our cybersecurity experts will define what’s needed to confront cyber threats head-on, particularly in the wake of an incident.

What to Expect in This Session:

Attendees will learn how to assess objectives and identify key stakeholders needed to lead before, during, and after an incident, as well as put these plans into practice in an open forum dialogue with industry peers.

__

Learning Outcomes:__

1 How to engage executives in cybersecurity discussions of real-life threats and risks specific to their healthcare organizations.

2 Develop tabletop exercises centered on business and healthcare-relevant challenges

3 Understand executive roles and responsibilities during a cyberattack

Speakers:

• David Finn, CDH-E, Executive Vice President of Governance, Risk, and Compliance, First Health Advisory
• Theresa Meadows, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, Cook Children's Health Care System
• Brian McCormack, Manager, Cybersecurity Governance and Business Resiliency, Intermountain Healthcare

In the white-hot digital healthcare space, it seems a new solution arrives on the scene on an hourly basis, with venture capital funding and other investments driving a gold rush mentality.

Healthcare CIOs are at the receiving end of this bounty, a double-edged sword, with so much potential and hype for efficiencies, clinical breakthroughs, and improved patient outcomes – but what is the best way to winnow down and select from the myriad solutions? And once you’ve identified a few promising solutions, how do you pilot effectively, while managing security, regulatory and other requirements?

What to Expect in This Session:

In this session, our speakers will review best practices and use cases for piloting new digital healthcare technologies, from early vetting to building stakeholder maps and “voice of the user” frameworks for organizational adoption and executive sponsorship. We will also review strategies for addressing security and regulatory requirements and will put a spotlight on how to leverage the ecosystem of startups and established vendors.

Our speakers will bring “warts and all” lessons learned scenarios and examples, and we will solicit the same from the audience for in-session workshopping. Examples will include taking pilots to enterprise launches, creation of value propositions, and ROI tracking.

Learning Outcomes:

1. Understand pragmatic approaches to piloting healthcare technologies.
2. Learn how to drive consensus and broader adoption of innovative solutions and workflows, quick wins by understanding existing footprint and how new technologies can simplify and improve workflows and insights.
3. Increase their agility and their organizations’ ability to navigate the increasing complexity of the digital healthcare ecosystem, determining viable opportunities for test and use cases.

Speakers:

• Jordan Firfer, Vice President, Product, American Medical Association
• Jessica Fowler, Market Development Executive, Roche

As healthcare organizations grapple with nursing shortages, clinician burnout, and a mission to improve community health, technology is alternately painted as both the solution and the problem. Healthcare Chief Information Officers are in the unique position to build infrastructure and experiences that improve workforce wellness - but it requires connecting the myriad needs of a diverse workforce and the patients they serve to solutions that are designed to support simplified access and streamlined workflows across the enterprise.

What to Expect at This Session:

Join a discussion on how to not only select the right technology platforms and partners across EHR, ERP, and service management, but to configure them in a way that drives workforce wellness as well as efficiency and performance. We’ll discuss how to prepare your organization to embrace transformation amid the never-ending demands of day-to-day provider operations. You’ll take away tips to surface employee sentiment, uncover friction points, and leverage technology to improve usability as well as drive better business decisions. Most importantly, learn how to effectively engage change champions and reluctant users across functions for faster time to value and sustainable results.

Learning Outcomes:

1. Articulate the potential pitfalls of transformation fatigue and how to mitigate in the midst of rapid or ongoing technology changes.
2. Understand the foundational role of cloud-based platform solutions to build better user experiences.
3. Take away insights from high-impact Chief Information Officers to accelerate strategic outcomes and support a culture of innovation without compromising workforce wellness.

Speakers:

• John Kravitz, CHCIO, Vice President, Head of Healthcare, Workday
• Ellen Wiegand, Senior Vice President, Chief Information Officer, Virginia Commonwealth University Health

No one wants to be the victim of a cyber-attack. Yet, healthcare providers are increasingly finding themselves in a vulnerable position—facing threats that extend beyond the confines of our computers.

In this session, our expert panelists will tackle the intersection of cybersecurity and business continuity in healthcare, giving attendees the knowledge and strategies needed to keep their organization running after a cyber incident. As the fallout from cyberattacks becomes more costly and disruptive to patient care, a cybersecurity strategy is no longer optional: It’s a matter of survival for your business.

This panel is designed for Chief Information Officers and Chief Information Security Officers responsible for cybersecurity and operational resiliency in the face of an emergency.

What to Expect in This Session:

Attendees will leave this session with a compass for building resilience and eliminating silos in healthcare organizations.

Our panelists will:

• Illustrate how disconnected teams can stifle recovery

• Share insights into how to integrate cyber incident response with business continuity

• Explain how to expand a business continuity plan to include key partners

• Provide guidance on how to prepare to deliver care through any crisis

• Discuss real-world examples like the Change Healthcare incident to show the impact of disruptions

Learning Outcomes:

1. Educate healthcare leaders on the criticality of integrated cybersecurity and business continuity strategies.
2. Participants will walk away with the fresh insight and motivation needed to fortify the operational resiliency of their organizations.
3. They’ll understand that the development of deliverables now—like Business Impact Analyses and Incident Response plans—will serve a higher purpose in the future when leaders need to mobilize after a cyber incident.
4. There are steps that healthcare Chief Information Officers and Chief Information Security Officers can take now to improve their cybersecurity posture.
5. Our panelists will give them the roadmap they need to eliminate silos, maintain care, minimize financial impact, and remain resilient in the face of cyberattacks.

Speakers:

• Zafar Chaudry, Senior Vice President, Chief Digital and Information Officer, Seattle Children's
• Theresa Meadows, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, Cook Children's Health Care System
• Kate Pierce, CHCIO, CHISL, CDH-E, Senior vChief Information Security Officer & Executive Director of Subsidy Program, Fortified Health Security
• Russell Teague, Chief Information Security Officer, Fortified Health Security

Generative AI has taken healthcare by storm, leaving Chief Information Officers and Chief Digital Information Officers wondering where we are right now and how we get to where we want to go. Many questions need tangible answers.

What to Expect at This Session:

• Should you apply AI to lower-risk, use cases or higher-stakes, clinical applications?

• How do you evaluate value vs. risk vs. capability?

• What tools optimize data, performance, and cost?

• And finally, which governance structures and guardrails ensure responsible and ethical AI?

Based on outcomes from generative AI deployments in clinician workflow, leading CHIME member CIOs will help attendees differentiate the signal through the noise. They will share ROI generated by real-world use cases, how they plan to expand AI across the enterprise, and the practices and toolset for responsible AI. Attendees will take away a pragmatic roadmap to apply within their health systems.

Learning Outcomes:

1. Prioritize high-impact use cases
2. Operationalize AI strategies in workflow
3. Scale outcomes across your enterprise

Moderator:

• Tim Gray, Industry Advisor, Microsoft

Speakers:

• Lance Owens, Chief Medical Information Officer, University of Michigan Health-West
• Jackie Rice, Vice President, Chief Information Officer, Frederick Health
• Linda Stevenson, CHCIO, CDH-E, Chief Information Officer, Fisher-Titus Health
• Joshua Wilda, CHCIO, CDH-E, Regional Chief Digital and Information Officer, University of Michigan Health-West

Time saved is lives improved.

This session will offer a vision for the future of IT support through AI and Automation-Powered Transformation through the experiences of M Health Fairview, a metropolitan acute healthcare environment of 2700 beds across 6 facilities.

As with many providers the IT service support system is a complex process involving manual operations and inconsistent procedures via onsite and global delivery staff. With 60 engineers working around the clock for Level 1 support and 18 more for Level 2, handling key areas like Epic and Revenue Cycle Management (RCM), the workload is intense. The system serves physicians, nurses, residents, and students—but it’s far from seamless.

The need for a smarter, faster, and more scalable solution was urgent.

The session will review the objectives of the ambitious automation-powered transformation using a cutting edge chatbot that would revolutionize IT support operations with very high accuracy.

Given that the Generative AI-powered chatbot targeted both support agents and end-users within the organization it lightened the load for engineers by streamlining ticket resolution and enhancing customer experience with swift, reliable responses. Time saved is lives improved.

What to Expect in This Session:

Attendees will learn about the empirical outcomes and impacts of the CitiusTech implemented Generative AI on their AWS environment: These will include the following elements

• Smart and Context-Aware Responses

• Precise Information Sources.

• Feedback Loops

• Proven Technical Feasibility:

• Established Accuracy

• User Acceptance Testing:

The session will close with a long-term roadmap, outlining the steps to take this solution to a full-scale production, ultimately setting the client on a course toward a smarter, AI-automation-driven future.

Learning Outcomes:

1. Understanding the Integration of Generative AI in a healthcare delivery setting
2. Analyzing the Impact of Generative AI-Powered Automation

Speakers:

• John Squeo, CHCIO, Senior Vice President, Provider Segment Business Unit Head, CitiusTech
• Leyla Warsame, Associate CMIO of Advanced Clinical Decision Support and Digital, Fairview Health Services

Emory Healthcare achieved a groundbreaking milestone by becoming the pioneer in adopting Epic Hyperspace for Mac on a large scale, utilizing Apple MacBooks. Scott Smiser, Chief Technology Officer, and Laura Fultz, Vice President, Applications & Digital Experience, will delve into their journey at Emory Healthcare, highlighting the meticulous preparation undertaken by their team.

Beyond mere implementation, this deployment is reshaping industry perceptions, enhancing provider satisfaction, and trimming operational costs.

What to Expect in This Session:

Emory Healthcare's transition, from establishing an Innovation and Testing Lab to assuming the role of an Apple Experience Manager, heralds a transformative approach to incorporating Apple products and their ecosystem into healthcare, setting a precedent for other healthcare systems just beginning to explore similar concepts.

Learning Outcomes:

1. Examine the key factors contributing to the successful deployment of Epic Hyperspace for Mac at Emory Healthcare, including organizational readiness and stakeholder engagement.
2. Learn about the challenges encountered during the transition to an Apple-centric ecosystem and strategies employed to overcome them.

Speakers:

• Laura Fultz, CHCIO-Eligible, Vice President, Applications and Digital Experience, Emory Healthcare
• Scott Smiser, CHCIO, Chief Technology Officer, Emory Healthcare

This panel session will delve into the innovative realm of virtual nursing, exploring its significant role in transforming patient care, enhancing accessibility, and optimizing the use of healthcare resources.

Assembled are distinguished representatives from three health delivery organizations, representing a cross-section of the healthcare industry, including CHIME Board members, who serve in various roles within their organization – a nurse Chief Digital Information Officer, Chief Digital Officer & Chief Information Officer, and Chief Digital Officer.

What to Expect in This Session:

The discussion will begin with a concise overview of the current state of virtual nursing, spotlighting technological advancements and their practical applications in improving patient outcomes. Panelists will share their unique experiences with virtual nursing, focusing on observed benefits, encountered obstacles, and considerations for the future—providing real-world examples that the audience can apply in their own organizations.

Not theoretical, this session will share key takeaways and real lessons. A special segment will address why some institutions have hesitated to adopt virtual nursing, exploring impediments such as resource constraints, staff readiness, and infrastructural issues. The conversation will also tackle the critical aspect of healthcare equity, evaluating how virtual nursing can bridge

care delivery gaps, especially in underserved communities, and what is required to broaden its implementation.

Interactive polling will be incorporated throughout the session to gauge audience opinions on key topics, and a dedicated Q&A segment will allow attendees to pose questions directly to the panelists. This interactive approach aims to foster a dynamic exchange of ideas and promote a collaborative pathway forward, ensuring that virtual care is deployed effectively, sustainably, and equitably across all healthcare settings.

Learning Outcomes:

1. Understand Virtual Nursing: Gain insights into technological advancements and their applications to enhance care.
2. Explore Challenges and Benefits: Discuss successes and obstacles in virtual nursing implementation, focusing on expanded access and resource optimization, alongside challenges like resource limitations.
3. Assess Healthcare Equity Impact: Examine virtual nursing's role in addressing disparities in underserved areas.
4. Discuss Advancement Strategies: Foster dialogue among providers, administrators, and technologists to effectively integrate virtual nursing.

Moderator:

• Julie Massey, MD, MBA, Senior Partner, Digital and Technology Transformation, Chartis

Speakers:

• Saad Chaudhry, Chief Digital Officer, SSM Health
• Terri Couts, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, The Guthrie Clinic
• Jeff Sturman, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, Memorial Healthcare System