Track: Cultivating Operational Excellence: Strategic Leadership and Culture in Digital Health
Calling all healthcare enterprise leaders! Gather around for the first-ever dedicated support group for healthcare executives who are aware of generative AI’s transformative potential to streamline administrative tasks and improve patient outcomes yet find themselves grappling with issues of scaling, security, explainability, and compliance.
This interactive and unfiltered session is your opportunity to air out every question on the safe, responsible, and successful implementation of generative AI and get practical and actionable answers from Baptist Health Jacksonville’s Senior Vice President & Chief Digital & Information Officer, Aaron Miri. Miri, alongside Hyro's Chief Executive Officer & Co-Founder Israel Krush. They will openly share Baptist Health's proven strategies and best practices from the health system’s extensive generative AI deployment as well as Hydro’s Triple C Standard for Responsible AI.
What to Expect in This “Five Act” Session:
After introductions a Sharing Circle designed to explore concerns and expectations. Participants are encouraged to express any confusion, challenges, or fears they have about integrating generative AI into their organizations, governance challenges and workforce implications ranging from business processes to clinical decision implications.
This will be followed by expert replicable insights and best/worst practices from Baptist Health. Next will be a facilitated collaborative Group Discussion and Q&A. This will lead to a reflective conversation of the session Reflection and Next Steps (5 minutes): Facilitators guide participants in reflecting on key takeaways specific actions steps the attendees will apply to their specific enterprise.
Learning Outcomes:
- Establish the required infrastructure to ensure scalable Generative AI control and explainability.
- Replicate real-world Generative AI patient-facing deployments and use cases.
- Utilize AI accountability best practices & Governance Committees.
- Measure AI performance and risk effectively.
Speakers:
- Israel Krush, Chief Executive Officer & Co-Founder, Hyro
- Aaron Miri, CHCIO, CDH-E, Senior Vice President, Chief Digital and Information Officer, Baptist Health
In this session, you will learn how MedStar Health is deriving more value from its IT-managed service provider. With a patient-centered approach, Medstar and Kyndryl have partnered to improve IT service delivery by better-aligning technology to clinical needs. Kyndryl has embedded a Clinical Experience Leader (CEL) to translate needs and requirements.
What You Can Expect in this Session.
Learn how Medstar and Kyndryl leverage the CEL to:
• Champion Medstar’s mission and ensure both service delivery and IT are equipped and focused on the ultimate beneficiary – the patient.
• Gather requirements and ensure the connection between site clinical support needs and the multi-disciplinary IT teams to improve the caregiver experience.
• Take ownership of process documentation and communicate to enhance the use of support tools.
• Target areas that are hindering efficient workflows for IT support staff and facilitate innovative solutions.
• Drive the use of data collection about tickets to improve the quality of routing assignments and resolution.
• Help to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.
Learning Outcomes:
- Learn tips to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.
- Drive the use of data collection about tickets to improve the quality of routing assignments and resolution -and thereby caregiver experience.
Speakers:
- Marya Ford, CHCIO, CDH-E, Assistant Vice President, Clinical Applications, MedStar Health
- Gretchen Jakway, Director Delivery Partner Executive - Clinical Experience Leader, Kyndryl