UKG Unveils Bryte AI Agents and Capabilities to Transform Employee Experiences for the UKG Pro HCM Suite

November 13, 2024, LAS VEGAS, UKG Aspire 2024

UKG, a leading provider of HR, payroll, workforce management, and culture solutions, is launching UKG Bryte™ AI Agents, which are integrated into the UKG Pro® HCM suite, to help customers harness the power of artificial intelligence to create exceptional workplace experiences and streamline people-centric processes.

The UKG Bryte AI Agents complete complicated, multi-step processes and proactively solve problems by utilizing modern AI including Large Action Models (LAM) that combine the language fluency of Large Language Models (LLM) with the capacity to complete tasks and decision-making autonomously to help customers achieve their goals. They continuously improve their performance over time by learning from their experiences, often employing reinforcement learning or supervised learning techniques.

The first wave of UKG Bryte AI Agents will focus on enhancing compliance and talent management, helping customers improve their employee experience. For example, the employee promotion process is often fragmented and highly manual, requiring the execution of multiple, inefficient disconnected tasks. Leveraging the UKG Bryte AI Promotion Agent, UKG is transforming the employee promotion process by streamlining and automating tasks, reducing manual processing time, and mitigating errors in promotion-related workflows.

UKG is also introducing the UKG Bryte AI Continuous Compliance Agent, which allows payroll administrators to quickly respond to ever-changing tax compliance requirements without missing a beat. Instead of spending hours manually tracking, researching, and applying new tax rules, Payroll Admins can utilize the Continuous Compliance agent to identify the impact of new regulations and accelerate the time-consuming setup changes.

“With the rapid evolution of artificial intelligence technology, we are extending our UKG Bryte Generative AI capabilities by developing AI agents that can understand and respond to customer needs in real-time, handling a broad array of tasks, from data analysis, to workflow automation, and customer support,” said Hugo Sarrazin, president, chief product and technology officer at UKG. “Our Bryte AI Agents will work alongside employees and managers, particularly those in frontline roles, taking on tasks that are best suited for technology. This allows people to focus on the aspects of their jobs that have the biggest impact on their organizations.”

With a commitment to responsible and ethical AI utilization, UKG’s connected agents will allow the organization to determine which tasks can be completed autonomously while ensuring there are built-in checkpoints that require people to review and accept. UKG Bryte is trained on the world’s largest collection of people data, work data, and culture data, including three decades of proprietary benchmarks and best practices from Great Place To Work, a UKG company.  

“In HR and operations, the opportunity for agentic AI is everywhere. There are hundreds of time-consuming checklist-driven tasks and processes that are difficult to automate because steps have multiple paths or require independent judgement,” said Josh Bersin, founder, CEO, and global industry analyst at The Josh Bersin Company. “The UKG connected AI agents have the potential to reduce this workload tremendously, liberating HR teams to focus on building a great workplace experience.” 

A Leader in the Gartner Magic Quadrant for Cloud HCM Suites, Overall Leader in the NelsonHall New World Workforce Management 2024 evaluation, and the recipient of the Global Payroll Association’s Global Payroll Supplier of the Year award, UKG delivers an extensive set of suites and solutions that help organizations across all industries leverage data and culture to drive better business outcomes, including the UKG Great Place to Work® Hub solution, the UKG Talk® frontline employee communications platform; the UKG Pro Strategic Workforce Planning tool for better long-term staffing; and the UKG Pro Benefits Hub offering, which modernizes the benefits enrollment experience.  

Supporting Resources

• Learn more about UKG and why our purpose is people. 
• Hear why UKG customers are Partners for Life. 
• Follow UKG on Facebook, Instagram, LinkedIn, TikTok, X, and YouTube. 

About UKG 

At UKG, our purpose is people. We are on a mission to inspire every organization to become a great place to work through HCM technology built for all. More than 80,000 organizations across all sizes, industries, and geographies trust UKG HR, payroll, workforce management, and culture cloud solutions to drive great workplace experiences and make better, more confident people and business decisions. With the world’s largest collection of people data, work data, and culture data combined with rich experience using artificial intelligence in the service of people, we connect culture insights with business outcomes to show what’s possible when organizations invest in their people. To learn more, visit ukg.com. 

Copyright 2024 UKG Inc. All rights reserved. For a full list of UKG trademarks, please visit ukg.com/trademarks. All other trademarks, if any, are property of their respective owners. All specifications are subject to change. 

Written By UKG: [email protected]