CPES19 Recap: This Year’s Highlights and Numbers
By Arika Lycan, Director, Corporate Partner Services
The fourth annual CHIME Partner Education Summit 2019 (CPES19) took place Sept. 4-6 in Chicago. It was another great year, and initial feedback from partners has been overwhelmingly positive. It was so nice to connect with many of our CHIME Foundation partners, and to hear from an incredible faculty of CHIME members and Foundation leaders. Take a look at the CPES photo gallery here!
This summit debuted in Fall of 2016, thanks to the hard work of Frank Nydam of VMware and many other dedicated CHIME Foundation partners who recognized the need and had the desire to stay up to date on HIT issues affecting CHIME provider members. To engage in conversation, to share common challenges, to learn from each other; this is why CHIME Partner Education Summit was conceived. Flash forward four years, to CPES19; a 2.5 day–period where 131 Foundation representatives took the time away from incredibly busy schedules to invest in themselves, each other and in the industry as a whole.
As CPES has evolved over the years, the CPES Planning Committee has endeavored to keep the content fresh and relevant to your needs as a CHIME Foundation partner. This year at CPES19, based on last year’s feedback, we divided into functional breakout tracks by primary role; marketing, sales, and customer success.
CPES19 included certification exam-focused domain breakout sessions taught by CHIME Foundation Certified Healthcare Executive (CFCHE) committee members. Attendees also participated in un-conference sessions by functional role, spending two hours sharing best practices, hearing from their peers and engaging in creative problem solving.
Also added was a series of “quick-fire” presentations, all centered around the evolving healthcare landscape. The presentations focused on value-based care, the switch to the cloud and legal implications, and a public policy primer helped to inspire attendees before they departed.
All-in-all, Foundation partners seemed to value their event attendance highly. Some words from our Foundation partners on the event include:
“This CPES was my first and was of great value – will definitely be returning. Loved meeting my peers, as well as hearing from CIOs on what matters to them most, trends, etc. CHIME staff did a fantastic job in bringing the right people to present and the willingness of the CIOs to interact and provide feedback was invaluable.”
Tracy Cassino, Fortinet
“Extremely informative, I learned a lot and the speakers were very knowledgeable and engaging to listen to.”
Roman Phoenix, CDW
When asked why they attended CPES, attendees responded overwhelmingly that they came to learn from CHIME Faculty (48%). Other motivators included gaining specific knowledge/skills (28%), networking with industry peers (20%) and taking advantage of continuing education (4%).
When asked to rate the overall experience this year, 90% of participants rated CPES 2019 as an Excellent or Very Good event. CHIME was happy to see a Net Promoter Score of 45%, which is a relatively new metric for CHIME that has been put to use to better assess our program value.
A sincere “Thank you” to everyone that attended CPES, and a special thanks to our event sponsors, ELLKAY and SmartBrief. To know the program changes were well-received just reinforces our intention to use this year’s evaluation feedback in order to help plan next year’s Foundation-focused events. If you have feedback and have not had a chance to share it, please find the evaluation forms here for Wednesday, Thursday, and Friday’s sessions.