Augmenting Support with AI Chatbots
Healthcare IT has the opportunity to leverage chatbots to assist with end-user support. Other industries have already leveraged chatbots to improve customer satisfaction, free up agent time to handle more complex problems, and recognize efficiencies for resource allocation required for support. Chatbots do not need to be difficult to implement. Through leveraging the existing platforms at most healthcare organizations, existing support material, and machine learning, healthcare IT can begin to take advantage of these same opportunities.
- Know the potential benefits to implementing a chatbot for support.
- Explain the differences between Decision Tree Bots and AI/ML Bots.
- Learn the key tips and steps for success in implementing a chatbot.
Start Date: 03/11/2021
Event Type: Archived , College LIVE
Emily Carlson, VP Technology, Divurgent
Adam Tallinger RPh MHA CPHIMS, VP Provider Solutions, Divurgent