Transforming Patient Care: Amazon Connect’s AI-Powered Healthcare Solutions

July 22, 2025 | 12:00 PM ET

In an era of digital healthcare innovation, as patients increasingly demand the digital convenience in their health journeys, this webinar explores how Amazon Connect is redefining healthcare communication, leveraging AI and cloud technology to enable more responsive, personalized, and efficient patient care. We'll examine current challenges, present real-world implementation case studies, and offer an in-depth analysis of how generative AI and machine learning capabilities are significantly improving healthcare interactions. Our expert panels will share practical insights from successful deployments, demonstrating tangible benefits and addressing common implementation hurdles.

Designed for Patient Experience leaders, Innovation executives, and Technology decision-makers, this session will deliver actionable insights into modernizing patient communication, demonstrating how innovative technology can turn healthcare interactions from transactional to transformative. Whether you’re new to cloud communications or seeking to enhance existing systems, join us to unlock the future of patient-centered care—where technology meets compassion and innovation drives meaningful change. Whether you’re new to cloud communications or seeking to enhance existing systems, join us to unlock the future of patient-centered care—where technology meets compassion and innovation drives meaningful change.

Learning objectives:

• Technology’s Role in Healthcare Transformation Understand how advanced cloud communication technologies like Amazon Connect are revolutionizing patient and clinician engagement through AI and machine learning.
• Operational and Strategic Benefits Learn how innovative communication solutions can improve patient satisfaction, reduce costs, prevent revenue loss, and boost staff productivity.
• Practical Implementation Strategies Gain actionable insights into modernizing patient communication, turning transactional interactions into transformative, patient-centered care experiences.