Session Description:
Healthcare inequity remains a pressing societal issue, with disparities in access and quality care disproportionately affecting patients. These disparities are driven by social determinants of health (SDoH) such as insurance coverage, financial limitations, geographical location, and more. To bridge the gap, automation, such as Robotic Process Automation (RPA) paired with Artificial Intelligence (AI), offers an efficient, comprehensive approach to addressing specific patient centered healthcare inequities by automating complex workflow processes, improving decision-making, and personalizing patient care. 

Offering real-world examples, participants will learn how automation and AI can be used to: 
• Streamline multiple, complex workflow processes 
• Improve decision-making individualized for the patient needs at the point of care 
• Advance healthcare provider and patient communication 
• Optimize and personalize patient care and improve healthcare equity 

Don’t miss this opportunity to engage with industry experts as we explore how data, technology, and automation are converging to dismantle barriers and usher in a new era of equitable, accessible, and high-quality healthcare.

Speakers:
Jeanette Ball,  RN, CTG Solution Architect, Health Solutions 

Jeanette Ball, Solution Architect for Population Health and Value-Based Care at CTG, brings an extensive clinical, population health, and healthcare administrative background to CTG. As a senior consultant, and Registered Nurse, Ms. Ball has more than 30 years of experience in the healthcare industry, including a 10-year history of outpatient medical center executive administration, and more than 16 years as a senior consultant in clinical application design, population health strategies, and overall health system preparation for responding to health care reform and value-based care. Ms. Ball demonstrates knowledge and experience supporting the integration of IT solutions with medical care delivery, specializing in Patient Centered Medical Home (PCMH) recognition, population health, workflow analysis, process redesign, FQHC and CAH specialty, provider clinician adoption, and quality redesign. During her tenure at CTG, Ms. Ball has assisted dozens of ambulatory practices with PCMH recognition, and practice workflow efficiencies for improving health outcomes. She has been an NCQA PCMH Certified Content Expert, for over 10 years, receiving her recognition in May 2013, as one of the first 100 PCMH certified content experts in the nation.

Rick Cruz, Director of CTG’s Application and Information Solutions (AIS) and Testing Solutions in North America

Rick has executive responsibility for the ongoing development of CTG’s AIS and Testing offerings and teams to deliver innovative, global services that help clients strategically address their business challenges. Rick is an accomplished IT leader and TOGAF Certified Enterprise Architect with 30+ years of IT experience, specializing in enterprise digital transformation strategy and execution, platform/solution architecture, information management, app development, quality assurance, and data/systems integration.