Much is being said about clinician dissatisfaction with EHR use and performance-and perhaps rightly so. But, are there organizations who have found ways to better utilize and maximize the functionality of their EHR and if so, what are they doing and who and/or what is to "blame" for their success?

In early 2017, KLAS Research began working with a few courageous provider organizations to explore these and other questions. A standard survey was administered directly to clinicians asking for their feedback on their own efforts to strengthen EHR utility, the strength of their organization in that same quest, and the impact of the EHR itself in creating an optimal experience. Now, with over 17,000 responses, trends and tips in successful use of EHRs are available and telling.​

Learning Objectives:

1. ​Identify myths and misunderstandings regarding EHR end-user satisfaction
2. Share best practices in EHR implementation, training, and use
3. ​Encourage end-user satisfaction measurement for the purpose of improving clinician, organization, and, ultimately patient experience ​

Taylor Davis, VP of Strategy and Analysis at KLAS Enterprises
Bob Cash, VP Provider Relations at KLAS Enterprises