Contra Costa County’s Journey to Digitization and Access Optimization
Event Information
Description:
In 2020, Contra Costa began a journey to improve patient access. We will share how the team leveraged Epic’s features & other digital solutions to increase fill rate by 3%, decrease phone wait times by 25%, and increase online scheduling to 18% of new patient appointments.
Learning Objectives:
- Discover examples of how a health system can move from outdated to digital pre-access functions.
- Define an approach to patient access, including templates, contact centers, online scheduling, and digital tools.
- Identify the steps required to prepare your organization for access optimization using our approach to template optimization and online scheduling of new patient referrals.
Speaker(s):
Steve McMillen Principal ECG Management Consultants
Dr. Adam Buck Chief Medical Information Officer Contra Costa Health Services
Utpal Desai Senior Manager ECG Management Consultants
Start Date: 04/26/2023
Event Type: Archived , CHIME LIVE Webinar
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