Description:

In 2020, Contra Costa began a journey to improve patient access. We will share how the team leveraged Epic’s features & other digital solutions to increase fill rate by 3%, decrease phone wait times by 25%, and increase online scheduling to 18% of new patient appointments. 

Learning Objectives:

• Discover examples of how a health system can move from outdated to digital pre-access functions. 
• Define an approach to patient access, including templates, contact centers, online scheduling, and digital tools. 
• Identify the steps required to prepare your organization for access optimization using our approach to template optimization and online scheduling of new patient referrals. 

Speaker(s):

Steve McMillen Principal ECG Management Consultants 

Dr. Adam Buck Chief Medical Information Officer Contra Costa Health Services

Utpal Desai Senior Manager ECG Management Consultants