Electronic Physician Documentation: Increased Satisfaction

Date: 07/26/2017
Start Time: 12:00pm
End Time: 01:00pm
Event Type: College LIVE
Session Speaker(s):

Kshitij Saxena, MD, CMIO, HealthQuest
Robert Diamond, Sr VP & CIO
Reid Conant, MD, CMIO, Nuance Communication, Inc.



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Event Information

The journey to implement electronic physician documentation across a health system can be a struggle, but can also lead to significant increases is physician satisfaction and decreased cost. Bob Diamond, Sr VP and CIO at HealthQuest*, helped to lead his health system through a very successful electronic physician documentation implementation that focused on ease of use, cultural change, physician compliance and comprehensive reporting. The physician adoption and acceptance were beyond what the organization expected and lead to both a 400% increase in physician satisfaction (beginning at 20% based on ERC national survey and increased to 80%) and a $1.3 million decrease in transcription costs across the health system.

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Learning Objectives

  • Recognize the involvement of physicians early in the process to help them understand functionality, design, and customization to their specialties
  • Explain how an electronic physician documentation implementation must be accompanied by cultural changes to be truly effective
  • Discuss the involvement of physicians early in the process to help them understand functionality, design and customization to their specialties