While patients have been traditionally slow to adopt and use patient portals, delivering a better “digital front door” has become essential, especially since the COVID-19 pandemic. With more staff working remotely and more patients seeking telehealth visits, there’s no better time to consider new ways to improve use of your patient portal. NYU Langone Health has been highly successful deploying virtual care and driving engagement with their patient portal. Learn their strategies for improving the patient experience.

Learning Objectives:

• Learn NYU Langone Health’s best practices for stimulating improved patient portal adoption
• Uncover how NYU Langone Health has used technology to support pre and post telehealth visits
• Understand the impact technology has had on the patient experience and NYU Langone Health outcomes

Nader Mherabi, Executive Vice President, Vice Dean, Chief Digital & Information Officer, NYU Langone Health
Michael Mainiero Senior Director, Digital Strategy and Innovation NYU Langone Health