The reality is that training times continue to be reduced while the complexity of topics continues to increase, which often leaves students overwhelmed. In today’s information age, classroom training simply is not enough on its own to prepare your staff to perform on the job. Organizations are looking for new solutions that support their staff and increase performance in the flow of work after the classroom training event.

To combat the high cognitive load of training today, many organizations are implementing performance support tools. They are expanding their training ecosystems to ensure that the training they create is available to support people where they are applying their skills and knowledge.

Learning Objectives:

• Define the need for a performance support strategy
• Identify critical elements that learners want from their performance support program
• Review desired features of performance support software

Ryan Seratt, Director of Training and Development, 314e Corporation