Lessons Learned from a Virtual Go-Live During COVID-19
For many healthcare organizations, the onset of the COVID-19 pandemic brought a number of projects to a screeching halt. At McLaren Health Care, the final phase of a complex, multi-year implementation of clinical communication technology appeared to be a prime candidate for indefinite postponement. By rethinking the project model to accommodate a remote work structure between McLaren Health and the communication technology partner, the implementation moved forward as planned and became an example of ingenuity under pressure.
In this webinar, Dr. Norman Chapin, CMO for McLaren Health’s Bay and Thumb Regions, and Jeff Brown, COO for PerfectServe, will discuss the project from end to end and share how “forced innovation” yielded excellent results and valuable lessons for the future.
- Learn why the crucial role of communication during an emergent situation convinced internal stakeholders at McLaren Health Care—initially skeptical of continuing with the final phase of this project amid concerns related to COVID-19—to move forward.
- Learn how the McLaren Health Care and PerfectServe teams worked together to reimagine the implementation process to accommodate a 100 percent virtual setup—and what it means for future projects.
- Understand how the novel approaches that brought this project across the finish line with notable success can be replicated in different projects and at other healthcare organizations.
Start Date: 11/05/2020
Event Type: Archived , College LIVE
Norman Chapin, MD, MBA, Chief Medical Officer, Bay and Thumb Regions, McLaren Health Care
Jeff Brown, Chief Operating Officer, PerfectServe