Remaking the Hospital Call Center for the 21st Century
Existing side-by-side with the latest information and life-saving technologies are outdated devices and workflows developed more than five decades ago. Bringing the call center into the 21st century should be an imperative for every hospital looking to improve patient & staff satisfaction & achieve the best health outcomes possible. In this webinar, we’ll review the common communications challenges faced by today’s hospitals and health systems, explain why legacy systems typically fall short in solving them, detail the requirements of an integrated call center solution, and, finally, provide some best practices for deploying a modern contact center successfully.
- Understand the communications challenges faced by today’s hospital and health systems and how legacy solutions like pagers and siloed, on-premise contact center solutions magnify rather than solve them.
- Learn the requirements and key integration points of a centralized contact center and their application in a modern hospital or health system setting.
- Gain greater insight into role the contact center plays in the patient journey and care lifecycle and the benefits a cloud-based, integrated call center provides across the organization.
Start Date: 10/02/2019
Event Type: Archived , College LIVE
Ben Moore Systems Design Engineer, BaSC, CPO, Telmediq