With the unfortunate arrival of the COVID pandemic, telemedicine appears to be the new driving force in the coordination and delivery of care – due to the impacts of required isolation, concern for patients with high care needs, and government intervention.

The reality is that the convergence of a generation of people demanding convenience and lower costs, as well as an increase in sophistication and effectiveness of supporting technologies, means providers will continue to be under ‘pull demand’ to change away from primarily destination-based care models in order to lower costs, provide convenience, and to improve care delivery.

We’ll discuss examples of supporting technologies, as well as approaches to this journey that can result in providing more effective care.

Learning Objectives:

• Gain further insights into driving forces behind the acceleration of Telemedicine as a model of care delivery; and the opportunities it affords to treat patients more effectively who faced challenges in receiving care in destination-based strategies.
• Develop further understanding of tools and technologies available to support these care delivery models.
• Understand key considerations when moving forward in this journey.

Bob Farrar Kellogg MBA, AHIP CHIE Principal, Divurgent Management Consulting
Shaillee Juneja, Principal, Divurgent Management Consulting