The Consumerism Imperative: Creating a Roadmap for Engagement
Consumers expect proactive, personalized engagement. Yet, key patient acquisition, engagement, and retention touchpoints are often undervalued and underinvested. How are you enabling your teams to meet the needs of your patients? What are you doing to develop proactive, personalized multichannel patient journeys? Does your existing enterprise ecosystem and EMR strategy extend the experience to meet customers where they are? What disruptors are influencing your roadmap?
1. Summarize key objectives, scope, and requirements of a patient experience initiative
2. Identify health system pain points in the implementation of a consumer-centric growth strategy
3. Discover the best operational processes and tools to enable internal staff to deliver exceptional patient journeys
Start Date: 09/19/2019
Event Type: Archived , Online Focus Group
Bill Hill, Vice President, Sales, Evariant, Inc.
Marti Van Veen, Vice President, Engagement Center Practice Leader, Evariant