Using Intelligent Text-Based Outreach to Increase Well-Child Visit Rates
To tap into the power of text message-based outreach, Park Nicollet, part of the Minnesota-based HealthPartners system, launched a text message appointment reminder program to help new parents more closely adhere to the AAP-recommended schedule for well-child visits. Six months after launch, the one-month average gap between recommended visit date and actual visit date for patients 0 to 3 years was halved. In the two years after implementation, the number of yearly well-child visits increased by 13% across all HealthPartners facilities.
In this webinar, a doctor and program administrator from Park Nicollet will share insights and best practices about implementing and optimizing a patient texting platform, as well as some unexpected benefits from their experience over the last three years.
Learning Objective #1
Evaluate the drivers behind a text-based patient engagement strategy for practices and hospitals.
Learning Objective #2
Review key performance indicators—like number of appointments, no-show rate and program enrollment—to understand what to measure before and after deployment to gauge the program’s success.
Learning Objective #3
Gain an understanding of how a text-first approach to patient engagement can be deployed for reducing readmissions, increasing adherence to care plans and improving HEDIS scores.
Start Date: 11/21/2019
Start Time: 2:00 pm
End Time: 3:00 pm
Event Type: College LIVE
Gillian Luscri MD, General Pediatrician, Park Nicollet Clinic Services
Alison Salita RN, Clinical Project Manager, Primary Care, Park Nicollet Health Services