Virtual Care Workflows: Where We Miss Today and How We Improve Going Forward
Virtual care delivery is certainly much more than a video chat. It includes every patient interaction surrounding the visit, from access to providers/staff from home all the way through to post-visit follow-up and ongoing education. While COVID pushed organizations to quickly stand up functionality in support of a virtual care environment, the scramble for short-term solutions has exposed gaps and barriers to long-term success.
This session will cover how workflow optimization is the most important component of an effective virtual care strategy, as viewed through the lenses of patient outcomes, patient/provider experience, and operational efficiency.
- Understand how the disconnect across telehealth, intake, and patient communication tools negatively impacts patient and provider experience
- Discover primary gaps within COVID-response short-term virtual care workflows
- Understand the importance of two-way communication in support of a virtual care environment
Start Date: 10/28/2020
Event Type: Archived , College LIVE
Justin Everette, VP, Marketing, Solutionreach
Marc Probst, Strategic Advisor, Solutionreach