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    Seismic shifts in healthcare organization structures, healthcare information technology and care delivery have in some cases enabled transformation and in others provoked disruption. As healthcare systems and professionals adopted the goals of the Triple Aim – Higher Quality, Lower Cost, Better Health – we’ve seen the advance of clinical data analytics, EHR implementation, population health initiatives, mobile solutions and patient experience initiatives. Innovation now leads the planning process of most healthcare organizations. But is all this change truly improving health? There are new voices urging us to raise our sights to focus on the true prize in all this change: improved health for all. We’re all being challenged to see the work of healthcare, and our responsibilities as leaders, in new ways. Are we in the process of moving from a medical model of care to a social model of care? Can we identify the ways that the current model for delivering care isn’t contributing to improving health and come up with solutions? How can we find new ways to question the status quo by looking at how healthcare value is measured and at the true impact of such factors as gender and diversity, research, social determinants of care, implicit bias and compassionate care on health? Can we achieve the goal of Better Health for everyone? Plan to join us for a day of thought provoking insights on the ways our speakers are encouraging a new set of approaches, partnerships and intervention to make better health a reality today.
    CHIME Foundation Focus Groups will take place during the week of HIMSS Annual Conference in Orlando, FL at the Hyatt Regency. You have the option to attend up to 14 CHIME Foundation Focus Group sessions scheduled for 8am – 5:30pm on Tuesday, Feb 12 and Wednesday, Feb. 13 and until 3:30pm on Thursday, Feb. 14. Choose your available time slots here.
     
    Visit the CHIME HIMSS CIO Forum page for more information.

    • Accelerating Healthcare Digital Transformation by Embracing Cloud- 2pm

    • Start: 02/07/2019 02:00pm
    • Event Type: Archived , Online Focus Group
    • Session Speaker(s):

      Guy Lucchi, Cloud Portfolio Director, Healthcare & Life Sciences at DXC Technology
      George Mathew, Chief Medical Officer, Healthcare Payer Services, North America at DXC Technology
      Rikin Patel, Americas’ Region: Healthcare Industry, Chief Technologist & Industry Leader at DXC Technology      
       

      • Please login or become a member to register and view archived sessions.

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    As observed in every industry, scale changes everything. Cloud computing not only has the potential to transform how
    you deliver care but at its scale it enables new care models that otherwise have not be possible. Cloud computing, Data,
    Deep Learning coupled with powerful networks are a game changer yet in Healthcare we discuss the wide gap in digital
    adoption between how most interact in their everyday lives and how healthcare is delivered. This gap must be addressed
    not only because healthcare is failing to keep up with consumers, but more importantly, because without the 360-degree
    view that a digital approach provides, healthcare continues to struggle with inefficiencies and gaps that detrimentally
    affect health outcomes. Healthcare transformation is, therefore, imperative, and it needs to be system-wide.

    Transforming a single organization won’t deliver the required outcomes. The ability to flexibly and securely exchange data
    is just the start of the healthcare digital transformation journey. Rather, what’s needed is an integrated, high-level digital
    transformation across the broader health, social and economic network to make a real difference. A cloud-managed service
    tailored to transform care models and meet the industry’s highest security and compliance requirements. With cloud in place,
    organizations can take advantage of advanced analytics capabilities that make it easier to gain appropriate, actionable insights
    from health records and other data and develop innovative responses to healthcare challenges.

    Learning Objectives
    1. Why is secure cloud computing foundational to healthcare digital transformation
    2. What are the priority business objectives and focus areas for cloud adoption
    3. What are the major challenges to cloud adoption in healthcare
    		 
    		 
       

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    By 2015, the national opioid crisis had made its way into Calvert County, Maryland. Facing an influx of overdoses and patients exhibiting drug-seeking behaviors in the ED, CalvertHealth established its award-winning Opioid Stewardship program and task force. This multidisciplinary team worked to re-educate physicians regarding appropriate dosing and to revise prescribing guidelines, advocating for the use of non-prescription painkillers instead of opioids when possible. As a result, Calvert’s Opioid Stewardship Program exceeded their original goals and reduced opioid prescriptions in the ED by 26% in just six months. Additionally, Calvert has achieved a 94% decline in dilaudid use and a 46% decrease in the use of other opioids.

    In this session, Calvert’s Chief Innovation Officer and VP of Information Services Phil Campbell will explain the development of Calvert’s Opioid Stewardship Program and task force, as well as Calvert’s Dilaudid Free ED Initiative that halted the use of dilaudids as a first line medication. He’ll explain how Calvert enlisted community stakeholders, such as the Calvert County Health Department, in their efforts to spread awareness of the dangers of opioid misuse. The organization also used data from Maryland’s state HIE (CRISP) to distinguish patients suffering pain from “frequent flyers” with underlying addictions. 

    Learning objectives:

    • Assess the value of creating an opioid stewardship program.
    • Identify ways to achieve physician buy-in for new technological innovations that discourage opioid use.
    • Discuss how to educate physicians on appropriate dosing and alternatives to opioids.
    • Examine the specific IT tools that can assist with patient pain management and encourage appropriate dosing.
    • Discuss the importance of building partnerships with community stakeholders to combat opioid abuse.

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    As an example of Amara’s law, artificial intelligence is over-hyped short term, but underestimated in the long term. AI will be truly pervasive, as general-purpose AI platforms enable the development of custom models without specialized data science expertise. Tech giants such as Google and Microsoft are shifting from mobile-first to AI-first strategies, and Gartner estimates that 50% of enterprises will spend more on bots than traditional mobile app development by 2021. However, in the short term, real-world adoption has faced many barriers, some unique to healthcare. Transitioning solutions from the bench to the bedside is a multi-year journey for early innovators.

    Robot-assisted surgery and automated diagnosis attract lots of attention; however the lower-hanging fruit for AI in healthcare is in improving administrative workflow. Automating work performed by customer service agents faces less change resistance than automating work performed by highly-educated physicians.

    Imagine a world in which 80% of customer interactions via a website or phone call are resolved by bots. Patients describe requests in natural language to seamlessly schedule appointments, find a physician, and handle other routine requests. Customers are happy when their requests are solved more rapidly, and the contact center operates in a cost-effective manner.

    This session will dive into the foundation required to enable conversational AI for patient experience. Building blocks include technology, process, and people enablers, such as natural language processing, data availability, data proficiency, systems integration, knowledge base support, and a means of analyzing requests for service and performance in managing requests.

    3 Learning Objectives:

    ·         Understand the impact of AI-first approaches to administrative functions involved in patient experience

    • Discuss foundational building blocks required to enable a conversational AI approach

    Share lessons learned from early adopters of conversational AI in verticals other than healthcare 

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    For CHIME Foundation members: CHIME Advisory Services, run by CHIME Technologies Inc., provides firms with a team of advisors comprised of practicing CHIME member CIOs and other senior healthcare IT leaders. Advisors are provided to support business activities by providing new and fresh perspectives on key industry topics and relevant areas of focus, as well as to provide constructive feedback. Advisory Services may be used for company strategic retreats and other planning events to provide insights or validate direction. This session will clarify how Advisory Services can benefit CHIME Foundation Partners, provide tips of best practices, and will contain time for questions.

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    Do you know who you are losing revenue to? The hospital down the street or the imaging center across town? Maybe for now but it is likely changing due to downward cost pressure, rising premiums and deductibles, unique new patient tools and more. Your EMR is probably not going to solve this problem for you, so what can you do? It is estimated that as much as 55% of your business is leaking away to other providers and it's going to get worse unless you address it now. With revenue growth falling far below projections it is time for a different course at the very least.

    Learning Objectives

    1. Learn how the use of information technology can help reduce revenue leakage
    2. Discuss what data and tools you need to stop the revenue leakage problem
    3. Learn how to design and integrate solutions into your organization that allow you to lead on cost and revenue in a market that is getting more difficult to find new revenue.

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    CHIME Technologies, Inc., offers value added benefits for Foundation firms, including the Cooperative Member Services program. The Cooperative Member Services program allows foundation firms to present an exclusive offering or discount to members of AEHIS, AEHIT, AEHIA and CHIME. The Cooperative Member Services program was created to help Foundation firms build relationships with members, by assisting members in stretching their budgets. During this informational webinar; we will review the details of the program, statistics of the reach and views for the program, and will offer best practices and tips on composing an offering.

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    This session will focus on the emergence of telehealth & patient communication, and the ways it can enhance or replace current methods of patient examination, engagement, and communication. We will review what has made other organizations successful in the burgeoning world of telehealth as well as the legal and financial hurdles that facilities face when implementing these solutions. Attendees can expect to come away from the session knowing how to self-assess their organization’s readiness to adopt telehealth solutions and what to do if that assessment reveals gaps in their overall strategy or approach.

    Learning Objectives

    1. Attendees will gain a better understanding of patient communication, it's evolution, and why patient portals failed us all.
    2. Attendees will learn more about telehealth and what others are doing to create successful telehealth programs. Interactive conversation will allow participants to contribute to the dialogue.
    3. Attendees will learn how to perform an organizational needs assessment and gauge their own readiness to jump into the world of telehealth.

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