Archived Online Events

Event Information

---

Implementation of a vendor management framework creates greater oversight early on in the vendor selection process in support of informed decision-making, determining an acceptable level risk, and reducing the likelihood of vulnerabilities being interjected into your environment.

The key is to identify your business associates, implement a framework to assess the business relationship, define an acceptable level of risk, and develop strategies to reduce the likelihood and impact of a potential breach - before the regulators come knocking at your door.

Event Information

---

As healthcare continues to evolve, understanding data has become increasingly critical to being able to make the right decisions at the right time. At City of Hope, we replaced traditional data silos and manual processes with a modern and centralized approach to managing our data and facilitating this research. Our visualization-first approach has enabled us to better manage, understand, and utilize our data for research and discovery to improve health. Specifically, our team of population cancer scientists have been collecting and analyzing real-world data to discover what differs between the healthy and the ill. The work we do with data visualization can easily translate to activities that occur in disease and patient registries, in exploration of social determinants of health, and in population health. Join us to explore how your organization can also make this data-first transition and learn how we rely on data visualization for four key data tasks: 1. As our Quality Control guide. New data are inspected before integration, viewed alongside related information, and introduced visually, to facilitate understanding. 2. As the tools we use for data exploration. 3. To simplify the complex and reduce potentially overwhelming clinical and longitudinal data into easier-to-digest components. 4. To uncover those unknowns that stimulate creativity and launch new inquiries.

Event Information

---

To keep quality high and enable caregivers to spend more time with patients, Hunterdon Healthcare is adopting cloud-based collaboration tools that help the organization’s medical and IT professionals work faster and smarter. Several years ago, the IT team decided to replace Hunterdon’s aging email system, which had limitations with file size, required external products for archiving, and presented challenges around security and usability. After an extensive review of cloud solutions, the organization began transitioning to G Suite- moving 3,000 employees to Gmail and Calendar.

Learning Objectives
1) Share methods for CIOs to improve hospital caregiver and administrator collaboration

2) Share methods for secure communication and organization-wide collaboration

3) Share insights on leveraging partners for change management initiatives

Event Information

---

Virtualization delivers cost savings and operational efficiency across every medical department, but until recently, those benefits did not extend to medical imaging. The need for high graphics quality, fluid image and video transmission, and seamless user experience was unsupported by previous technologies, leaving image management in a high-maintenance desktop environment.

New GPU accelerated technology has changed that, enabling PACS technology on VDI for a better user experience, reduced cost, improved efficiency and ultimately, better patient care.
Learn how to replicate the bare metal experience in a virtualized, native-feeling environment. Hear best practices and leading use cases, including the proven advantage of VDI as part of a comprehensive enterprise imaging strategy. 

Learning Objectives
1) Describe expected outcomes of virtualization including user experience, cost, efficiency and clinical care 

2) Identify leading use cases for VDI in medical imaging 

3) Review the requirements for PACS technology in virtualized environments

Event Information

---

It is no surprise that the healthcare industry is a leading target for cyber criminals, and your employees are your weakest link. Phishing attacks – including whaling, spearfishing, and spoofing – are becoming more misleading and more difficult to detect than ever before. We have to proactively train our teams to identity phishing attacks, but security awareness alone isn’t enough. 

Join Herjavec Group’s VP Healthcare and Life Sciences, Adam Hawkins, and VP of Managed Security Services, Melissa Zicopula to discuss how you can build an automated program around phishing attacks. You will hear about the balance of people, process and technology required to improve accuracy and time to value in detection & remediation of phishing attacks.
The consistent monitoring and proactive management of phishing attacks are critical to measure your Security Awareness program effectiveness and enhance your organization’s Security Maturity. During this conversation we will discuss the benefits of event de-duplication, cross client correlation, and automated event detonation to enhance your existing security operations.

We will review the relevance, criticality and support across three areas of a Phishing Managed Security Service:
1. Technology - Email Gateway
2. Process - Playbook Automation for Phishing Detection and Remediation
3. People – White Glove Service for Investigation and Event Resolution

Chase Franzen, Director of IT at Sharp Healthcare will join Herjavec Group to discuss how phishing prevention has been prioritized at Sharp and how outsourcing phishing services has improved his security operation.

Event Information

---

To improve and measure opioid prescribing behavior, we implemented provider facing EMR changes. In addition, we developed an opioid analytics platform built on a tabular cube that permits evaluation of opioid prescribing behavior at the order, provider, department, specialty, market and enterprise levels. The EHR changes include 1) Fully configured medication preference list that in the display text includes the Morphine Equivalent Daily Dose (MEDD) and day supply; 2) in-line dynamic calculation of MEDD; 3) hard stop alert requiring diagnosis association with all opioid orders; 4) order validation alerts if MEDD or day supply limits exceeded ; 5) Direct EHR integration through single sign on with prescription drug monitoring program (APPRISS) ; 6) Configuration change to require for all opioid orders to use discrete sig (rather than free text); 7) alert for opioid prescribing to minors resulting in the printing of a consent form; 8) actionable alert with alternatives for concomitant benzodiazepines and opioids. We present and graph trends over time and drill and identify outlying behavior. The metrics of greatest clinical and public health impact and the corresponding results (reductions) between July 2017 and July 2018 are: 1) Total Opioid orders 41,331 to 36,160 [13% reduction]; 2) Rate opioid orders to all medication orders 8.6% to 6.7% [22% reduction]; 3) Rate MEDD >30 to acute opioid orders 14.7% to 9.6% [35% reduction]; 4) Rate MEDD >80 to opioid orders 3.5% to 3.0% [14% reduction]; 5) Rate supply >7 days to acute opioid orders 23.5% to 13.3% [43% reduction] 6)Total morphine equivalents prescribed per patient 59.0 to 45.2 [23% reduction]. Learning Objectives 1. Understand the role of iatrogenic opioid prescribing as the impetus of the opioid epidemic 2. Demonstrate the role of analytics in identification and correction of outlying opioid prescribing 3. Demonstrate Electronic Health Record build and configurations to reduce inappropriate opioid ordering and to evaluate and treat opioid use disorders

Event Information

---

 

When implementing a new EHR or optimizing your current system, key checkpoints are vital to ensure success. Ensuring that the following have been discussed and agreed upon with key stakeholders is critical for success: - Scope is clearly defined - Timeline is realistic - WHO are your champions - Change impact assessments – Readiness - Training - Activation - Optimization --> Continuous Improvement --> Efficiency Communication is critical at all levels and phases. With consistent, robust, clear communication from the highest levels of your organization, adoption is enhanced, minimizing impacts to patient/family satisfaction, as well as co-worker satisfaction.

Learning Objectives:

Key considerations for both an initial EHR implementation, as well as an optimization of a current EHR system Discussion of the key checkpoints vital to the success of implementation and optimization How to leverage and maximize your teams to ensure success, adoption, & continuous improvements

 

Event Information

---

We will engage in a lively discussion of powering technology to drive patient engagement across the continuum of care. We invite leaders from health systems to share how they are using technology to engage digitally with patients, families, and communities. We will openly share our struggles and successes of using technology to achieve a level of engagement that supports outcomes and a value-based payment model.

Healthcare organizations across the country are building and buying innovative patient engagement tools and strategies in order to remain competitive and meet the ever-demanding need of consumers. Patients expect and want to interact more with hospitals through digital channels like email, apps and social media rather than interacting on a traditionally personal level with clinical and financial back office staff. In response to this need, healthcare technologies are increasingly becoming more patient-facing and are driving toward consumer-centered healthcare. Use of patient engagement technology, access to full medical records via EHRs, and other digital communication tools are significant determinants of high patient satisfaction.

What is your comprehensive digital patient engagement strategy? Build vs. buy and why? What challenges have you encountered in aligning to your organization’s strategy? What most concerns you about patient interaction and engagement? Describe the technology your organization uses to engage with patients, families, and communities. Is the technology you are using successful? Why or why not? What technical interoperability is in place to support your strategy (integration with EMR, use of HL7, open APIs, 3rd party vendor tools, etc.)? What is your long-term patient engagement objectives? How are you sharing a patient’s personal health information (PHI) with them? To what capacity?

Event Information

---

AEHIA’s Fireside Chat series continues! Join AEHIA member Anthony Brown from Kettering Health to hear more about his organization’s work opening their digital front door, and share your own thoughts, challenges, and ideas around improving patient engagement and utilization of patient-facing applications and connections. The future of healthcare is digital - come talk about it in this forty five minute interactive networking session.

Event Information

---

Existing side-by-side with the latest information and life-saving technologies are outdated devices and workflows developed more than five decades ago. Bringing the call center into the 21st century should be an imperative for every hospital looking to improve patient & staff satisfaction & achieve the best health outcomes possible. In this webinar, we’ll review the common communications challenges faced by today’s hospitals and health systems, explain why legacy systems typically fall short in solving them, detail the requirements of an integrated call center solution, and, finally, provide some best practices for deploying a modern contact center successfully.

Learning Objectives

1. ​Understand the communications challenges faced by today’s hospital and health systems and how legacy solutions like pagers and siloed, on-premise contact center solutions magnify rather than solve them.
2. Learn the requirements and key integration points of a centralized contact center and their application in a modern hospital or health system setting.
3. Gain greater insight into role the contact center plays in the patient journey and care lifecycle and the benefits a cloud-based, integrated call center provides across the organization.