Archived Online Events

Event Information

---

  The Advisory Board recently surveyed its members to understand their IT and innovation challenges for 2019. This presentation will showcase their findings and give the latest updates on the current state of IT.  

• Learning Objective #1 -  Results from the latest Health Care IT Advisor program member survey on IT and innovation challenges.
• Learning Objective #2 - How IT is evolving to address organizational excellence, care delivery, and competitive advantage needs.
• Learning Objective #3 - How providers should respond to IT innovation and digital disruption.

 

Event Information

---

  Healthcare organizations are working to meet and exceed the expectations of their increasingly digital and engaged customers while simultaneously meeting their business objectives. As organizations explore various digital tools and technologies to meet these expectations, they are faced with questions like whether they should add another solution to their portfolio or try to enhance the capabilities of their EMR to support these needs. With multiple solutions, they must also think about how to create a cohesive and integrated digital experience that supports business objectives such as margin improvement and risk management. Hear how providers are approaching this issue, and tools and considerations that can be used. Learning Objectives: 1. How do health systems achieve meaningful customer engagement? 2. Why should health systems have a digital customer program? 3. How to evaluate EHRs against customer-facing solutions for increased customer engagement 4. How to get a digital customer program started  

Event Information

---

Event Information

---

Seismic shifts in healthcare organization structures, healthcare information technology and care delivery have in some cases enabled transformation and in others provoked disruption. As healthcare systems and professionals adopted the goals of the Triple Aim – Higher Quality, Lower Cost, Better Health – we’ve seen the advance of clinical data analytics, EHR implementation, population health initiatives, mobile solutions and patient experience initiatives. Innovation now leads the planning process of most healthcare organizations. But is all this change truly improving health? There are new voices urging us to raise our sights to focus on the true prize in all this change: improved health for all. We’re all being challenged to see the work of healthcare, and our responsibilities as leaders, in new ways. Are we in the process of moving from a medical model of care to a social model of care? Can we identify the ways that the current model for delivering care isn’t contributing to improving health and come up with solutions? How can we find new ways to question the status quo by looking at how healthcare value is measured and at the true impact of such factors as gender and diversity, research, social determinants of care, implicit bias and compassionate care on health? Can we achieve the goal of Better Health for everyone? Plan to join us for a day of thought provoking insights on the ways our speakers are encouraging a new set of approaches, partnerships and intervention to make better health a reality today.

Event Information

---

 

By 2015, the national opioid crisis had made its way into Calvert County, Maryland. Facing an influx of overdoses and patients exhibiting drug-seeking behaviors in the ED, CalvertHealth established its award-winning Opioid Stewardship program and task force. This multidisciplinary team worked to re-educate physicians regarding appropriate dosing and to revise prescribing guidelines, advocating for the use of non-prescription painkillers instead of opioids when possible. As a result, Calvert’s Opioid Stewardship Program exceeded their original goals and reduced opioid prescriptions in the ED by 26% in just six months. Additionally, Calvert has achieved a 94% decline in dilaudid use and a 46% decrease in the use of other opioids.

In this session, Calvert’s Chief Innovation Officer and VP of Information Services Phil Campbell will explain the development of Calvert’s Opioid Stewardship Program and task force, as well as Calvert’s Dilaudid Free ED Initiative that halted the use of dilaudids as a first line medication. He’ll explain how Calvert enlisted community stakeholders, such as the Calvert County Health Department, in their efforts to spread awareness of the dangers of opioid misuse. The organization also used data from Maryland’s state HIE (CRISP) to distinguish patients suffering pain from “frequent flyers” with underlying addictions. 

Learning objectives:

• Assess the value of creating an opioid stewardship program.
• Identify ways to achieve physician buy-in for new technological innovations that discourage opioid use.
• Discuss how to educate physicians on appropriate dosing and alternatives to opioids.
• Examine the specific IT tools that can assist with patient pain management and encourage appropriate dosing.
• Discuss the importance of building partnerships with community stakeholders to combat opioid abuse.

 

Event Information

---

  As an example of Amara’s law, artificial intelligence is over-hyped short term, but underestimated in the long term. AI will be truly pervasive, as general-purpose AI platforms enable the development of custom models without specialized data science expertise. Tech giants such as Google and Microsoft are shifting from mobile-first to AI-first strategies, and Gartner estimates that 50% of enterprises will spend more on bots than traditional mobile app development by 2021. However, in the short term, real-world adoption has faced many barriers, some unique to healthcare. Transitioning solutions from the bench to the bedside is a multi-year journey for early innovators. Robot-assisted surgery and automated diagnosis attract lots of attention; however the lower-hanging fruit for AI in healthcare is in improving administrative workflow. Automating work performed by customer service agents faces less change resistance than automating work performed by highly-educated physicians. Imagine a world in which 80% of customer interactions via a website or phone call are resolved by bots. Patients describe requests in natural language to seamlessly schedule appointments, find a physician, and handle other routine requests. Customers are happy when their requests are solved more rapidly, and the contact center operates in a cost-effective manner. This session will dive into the foundation required to enable conversational AI for patient experience. Building blocks include technology, process, and people enablers, such as natural language processing, data availability, data proficiency, systems integration, knowledge base support, and a means of analyzing requests for service and performance in managing requests.

3 Learning Objectives:

·         Understand the impact of AI-first approaches to administrative functions involved in patient experience

• Discuss foundational building blocks required to enable a conversational AI approach

Share lessons learned from early adopters of conversational AI in verticals other than healthcare   

Event Information

---

  Do you know who you are losing revenue to? The hospital down the street or the imaging center across town? Maybe for now but it is likely changing due to downward cost pressure, rising premiums and deductibles, unique new patient tools and more. Your EMR is probably not going to solve this problem for you, so what can you do? It is estimated that as much as 55% of your business is leaking away to other providers and it's going to get worse unless you address it now. With revenue growth falling far below projections it is time for a different course at the very least. Learning Objectives 1. Learn how the use of information technology can help reduce revenue leakage 2. Discuss what data and tools you need to stop the revenue leakage problem 3. Learn how to design and integrate solutions into your organization that allow you to lead on cost and revenue in a market that is getting more difficult to find new revenue.  

Event Information

---

  This session will focus on the emergence of telehealth & patient communication, and the ways it can enhance or replace current methods of patient examination, engagement, and communication. We will review what has made other organizations successful in the burgeoning world of telehealth as well as the legal and financial hurdles that facilities face when implementing these solutions. Attendees can expect to come away from the session knowing how to self-assess their organization’s readiness to adopt telehealth solutions and what to do if that assessment reveals gaps in their overall strategy or approach. Learning Objectives 1. Attendees will gain a better understanding of patient communication, it's evolution, and why patient portals failed us all. 2. Attendees will learn more about telehealth and what others are doing to create successful telehealth programs. Interactive conversation will allow participants to contribute to the dialogue. 3. Attendees will learn how to perform an organizational needs assessment and gauge their own readiness to jump into the world of telehealth.  

Event Information

---

Event Information

---

  Windows 10 and the modern desktop will allow healthcare workers to be more productive and increase operational efficiencies throughout both the clinical and administrative departments. End users will have better desktop functionality that will assist them to complete specific tasks more efficiently and will offer easier access to their required applications. The healthcare organization's IT department will be able to spend less time managing the environment due to automation, support system integration, and role based computing. This will allow IT to focus on developing, evaluating, and implementing a technology roadmap necessary to lead the healthcare organization through a digital transformation. Learning Objectives: 1. Enable end users to be more productive 2. Enable IT staff to focus on innovation not operations 3. How does a modern computing environment can help an organization go through digital transformation