CHIME20 Sessions

Navigating the Challenges of COVID-19 Using Analytics

The pandemic has put increasing strain on our healthcare systems and drastically reduced elective care procedures. Healthcare leaders are looking for ways to transition back to non-emergency procedures and pivot to services, like telemedicine, to provide a safe care delivery environment for patients and clinical staff. Data visualizations provide holistic views of a patient as well as detailed data views on utilization, PPE inventory, available bed space and supply chain vulnerabilities. Clinical teams and hospital administrators can use data to rank vulnerability for patient cases and manage care delivery priorities. Learn how to empower clinical staff and healthcare leaders to take a data-driven approach to managing the health crisis.

Eric Alper MD, Chief Quality Officer/Chief Clinical Informatics Officer, UMass Memorial Health Care
Barry Chaiken MD, MPH, Clinical Lead, Tableau Healthcare

Drive Patient Engagement Through Interoperability with a 360-degree View of Your Customers

Your patients are your customers, but have you oriented your business around them? The traditional approach to healthcare is reactive: respond to the illness or the condition. Other industries seek to understand their customers and bring their services to them. In healthcare, we have access to the data and tools we need to engage our patients as customers, but we struggle to use them effectively. Learn how Piedmont Healthcare is using technology to create a comprehensive view and new level of understanding of its patients to drive the strategic imperatives of the business, increase access to care and elevate patient engagement. The goal is to provide the best care and drive patient acquisition and retention for the health system.

Jake Aleckson, Director of Performance Improvement – Advisory Services, Nordic
Kelly Krulisky, Director of Performance Improvement – Advisory Services, Nordic
Jeff Lambert, Executive Director of Digital Business Solutions, Piedmont Healthcare

Innovators Panel: Using Conversational AI to Accelerate Digital Transformation Amid COVID-19

This panel will feature three leading CIOs – Hal Baker, MD, WellSpan Health in York, Penn., Brian Lancaster, Nebraska Medicine in Omaha, and Shafiq Rab, MD, Wellforce – on the ways in which they leveraged voice technology, including conversational AI, ambient clinical intelligence and voice-based documentation in the EHR to help their organizations’ rapid response to digital healthcare.

R. Hal Baker MD, SVP & Chief Digital and Information Officer, WellSpan Health
Brian Lancaster, Vice President — Information Technology, Nebraska Medicine
Diana Nole, Executive Vice President and General Manager of Healthcare, Nuance
Shafiq Rab MD, MPH, FCHIME, CHCIO, Senior Advisor to the CEO, Wellforce

Investing for Enterprise Impact: How Yale New Haven Health is Scaling AI Across their System

COVID-19’s unprecedented impact has highlighted the need for bold, transformative technologies to help address persistent challenges like capacity constraints and revenue shortages head on. Lisa Stump, senior vice president and CIO of Yale New Haven Health and Yale School of Medicine, drives the health system’s mission of innovation and excellence in patient care by investing in solutions that have enterprise-wide impact. Join Lisa Stump as she shares her vision and passion for welcoming a new normal, and learn how she has gained system-wide support and enthusiasm for their enterprise-wide AI workforce initiative.

Michael Burnett, Executive Vice President, Olive
Lisa Stump, Senior Vice President and CIO, Yale New Haven Health System

Making Healthcare Intelligent through Analytics and AI

Karley Yoder will share how the GE Healthcare Edison Ecosystem helps clinicians spend more time with patients and improve outcomes. She will share how the Edison Platform, Edison Services and the Edison Developer Program are critical to providing a single, connected ecosystem to help healthcare providers improve quality of care, lower healthcare costs and deliver better outcomes for patients.

Karley Yoder, Vice President and General Manager, AI, GE Healthcare

Transforming Burnout Culture and Operational Efficiency with Optimized Provider Scheduling

Physician burnout was already at untenable levels before the COVID-19 crisis, and some healthcare organizations are taking major steps to address this problem with technology. The combined residency program at Boston Children’s Hospital and Boston Medical Center is working to address burnout with AI-optimized provider shift scheduling. Through innovative technology that utilizes combinatorial optimization, the healthcare organizations are building provider schedules that promote work-life balance for 160 residents each year. Jessica Angerman, program coordinator and scheduler for the Boston Combined Residency Program, will share how AI can 1) drastically reduce time spent building and managing schedules and 2) promote a healthier work culture.

Jessica Angerman, Scheduling Coordinator, Boston Combined Residency Program, Boston Children’s Hospital
Mary Piepenbrink, SVP/GM, Optimized Scheduling, PerfectServe

Artificial Intelligence as a Revenue Driver for Health Systems

There has been a proliferation of artificial intelligence solutions in healthcare, from radiology solutions to digital assistants that tackle administrative tasks. This presentation will explore a variety of solutions and share the potential revenue impacts of each. Health systems typically operate on relatively thin margins; COVID-19 has put additional financial pressure on health systems with the restrictions of elective procedures. Solutions that can demonstrate a strong return on investment will be worth extra consideration due to the financial impacts of the pandemic.

Sameer Badlani, MD, CIO, Fairview Health Services
Punti Soni, CEO, Suki AI

A Realistic Affordable Approach to AI, Changing the CIO’s Importance and Thought Process

Healthcare is focused on clinical applications vs. taking an enterprise approach to application selection and use, resulting in thousands of siloed applications across health delivery organizations that lack any form of interoperability. Interoperability is now expected across applications, but the responsibility is put on the provider. Realistically, the existing applications inside the departments cannot handle the data demands AI will place on them. This presentation will suggest how the industry can support the human clinical workflows with data and machine-driven workflows while running those algorithms at scale and avoid overwhelming people by the amount of information being returned and missing relevant healthcare findings and recommendations.

John Kravitz, CIO, Geisinger Health System
Larry Sitka, Vice President and CSIO Enterprise Applications, Vital Images

How to Build a Medical Device Security Program

Where to start when you need to build a medical device security program from the ground up? Medical devices are a weak link, susceptible to cyberattacks. The stakes are high: patient lives. Historically, medical devices were standalone and only interacted with the patient. Today, medical devices are storing and transmitting patient data. Medical devices contain configurable embedded computer systems. Medical devices are connected to the network, potentially accessible by anyone on the network and subject to cyberattack. Many are legacy devices with no control options. Current medical device inventory lacks basic IT information. Walk away from this presentation with a plan to kick off a medical device security program.

Tamra Durfee, CHCIO, Director of Technology, Enloe Medical Center

Learnings from Global Healthcare Organizations on Securing Unmanaged and IoT Devices

There is a major trend in healthcare and patient care where connected devices – infusion pumps, imaging systems and EKG machines – are now part of the network ecosystem in the clinical environment. However, these devices bring a unique set of challenges and can be a challenge overall to secure. They support legacy operating systems, in many cases cannot be patched, are susceptible to active scanning and cannot support traditional endpoint agents. Yet, they are required to be “always on” for patient care.

In this session, hear about the challenges of securing these unmanaged and IoT medical devices, the lifecycle approach to securing these devices and best practices from top global healthcare organizations.

Greg Murphy, CEO, Ordr
Skip Rollins, CIO, Freeman Health

Developing a Real-World Medical Device Cybersecurity Program

The Food and Drug Administration has acknowledged that the same features that improve healthcare while increasing healthcare providers’ ability to treat patients may also increase the risk of potential cybersecurity threats. Rick Lang, vice president and CIO of Doylestown Hospital, will present how he and his team deployed a comprehensive and effective medical device cybersecurity strategy. The Doylestown Hospital program includes policies, procedures and training to develop a cross-functional cybersecurity program backed by a robust set of cybersecurity technologies.

Richard D. Lang, Ed.D, Vice President and CIO, Doylestown Hospital

Electronic Event Notifications Condition of Participation: Understanding and Meeting Compliance Requirements

On May 1, 2020, the new E-notifications Condition of Participation was published as part of the Interoperability and Patient Access Rule in the Federal Register, now hospitals have until May 1, 2021 to comply. The intent of this new CoP is to support care coordination across the care continuum and eliminate barriers to information sharing.
This session will explain the requirements of the e-notification CoP, discuss how hospitals can meet the reasonable effort provision, review the compliance survey process, and provide a capability and a compliance checklist that hospitals can use to evaluate their e-notification CoP readiness and solution.

Jay Desai, Co-Founder and CEO, PatientPing
John Glaser PhD, Former CIO and CEO, CHIME

Virtual EHR Go-Live Strategy: Increasing EHR Go-Live Efficiency with a Virtual Model

The virtual go-live is an opportunity for hospitals and providers to re-evaluate and refine the resources that are attributed to a successful go-live. Due to the COVID-19 pandemic, we found that our old model of EHR go-live implementation could no longer be supported. Not only were our hospital partners losing revenue due to suspension of elective procedures and decreased patient volumes, but they also couldn’t allow hundreds of at-the-elbow support staff to dwell inside the hospital for an entire month during the implementation. Our partners needed an innovative solution that was more cost-effective and improved clinician experiences.

Brian Churchill, CIO, Sturdy Memorial Hospital
Sonny Hyare MD, CEO, ReMedi Health Solutions

Strategically Preparing for the 2021 E/M Modifications

The new FY2021 Centers for Medicare and Medicaid Services rule will create the largest E/M modifications in decades. Unprepared organizations could face takebacks, future audits, adverse impacts to risk adjustment scores, and other financial and quality implications. The American Medical Association’s key goals for these new E/M modifications include decreasing the burden of documentation and coding, reducing the need for audits and minimizing unnecessary documentation for patient care. We’ll share how healthcare organizations are strategically preparing for the transition with leading practices for impact analysis, future state design, configuration and optimization of the EHR, education for physicians and staff, amending internal audit programs and creating necessary comprehensive analytics.

Lorin Martin, Managing Director & Leader, Performance Improvement, Nordic
Deb Muro, CIO, El Camino Health
Amy Rettler, Managing Director, Performance Improvement, Nordic

Managing an OCR Corrective Action Plan From the Lens of a CISO

When the Office for Civil Rights (OCR) discovers HIPAA violations and offers a settlement that an organization accepts, three things typically happen: a resolution agreement, payment of money, and a corrective action plan (CAP). While the dollar amounts can be large, the more painful part may be the CAP. Compliance with the CAP is mandatory, burdensome and constantly monitored.

Mark Ballister, CISO at the University of Rochester Medical Center (URMC), and Jon Moore, chief risk officer and senior vice president of Consulting Services for Clearwater, will discuss how URMC is approaching/managing URMC’s CAP and the steps the organization is taking to ensure OCR’s expectations are met. The presenters will also share insights on how to prevent a CAP-inducing breach and investigation.

Mark Ballister, CISO, University of Rochester Medical Center
Jon Moore MS, JD, Chief Risk Officer and SVP, Consulting Services, Clearwater

Cybersecurity Fundamentals: The Merging of Clinical Engineering and IT

By 2025, 68% of medical devices will connect to a health system’s internal network and, by extension, to the external internet and an unknown number of potential cyberthreats. Edward-Elmhurst Health, based outside Chicago, recognized the unique and complicated challenges a comprehensive cybersecurity strategy presents. Led by CIO Beckie Lopez, the system launched a four-pronged strategy, partnering with TRIMEDX to design a process that would enable the integration of clinical engineering and IT, while  building infrastructure and mechanisms that create a robust cybersecurity defense. Join Beckie Lopez and Scott Trevino, TRIMEDX senior vice president of Product Management and Solutions, as they discuss challenges, insights and lessons learned.

Beckie Lopez, MHA, CIO, Edward-Elmhurst Health
Scott Trevino MBA, MS, Senior Vice President, Product Management and Solutions, TRIMEDX

The Right Prescription for the Healthcare Network: SD-WAN and AIOps

With VMware SD-WAN by VeloCloud and Nyansa solutions, healthcare organizations can deploy a secure network that eliminates business-impacting network outages, ensures optimized application performance, monitors devices and complies with healthcare security regulations. In this session, we will discuss how SD-WAN helped healthcare organizations during the pandemic, popular use cases and what the future holds.

Craig Connors, VP/CTO, VMware

Digital Identity as the New Control Plane for Healthcare IT Security

Most healthcare organizations use an array of Identity and Access Management tools today.  Yet, integrating those solutions into a holistic digital identity framework to help manage the full lifecycles of all identities is not as common as one may think. It’s not that easy. There are different approaches, including the recently published H-ISAC Framework for CISOs to Manage Identities. In this session, panelists will share ideas on Digital Identity Frameworks and thoughts on identity-centric approaches to bolstering cybersecurity.

Cara Babachicos, Senior VP and CIO, South Shore Health
Drex Deford, Digital Healthcare Leader, Drexio LLC
Randy Nale, Technology Solutions Manager Modern Healthcare Workspace, Microsoft
Wes Wright, CTO, Imprivata

Cybersecurity Threat Intelligence

The use of advanced methods in Cybersecurity Threat Management, such as Software Defined Perimeter, Forensics, XDR, Simulations and Analytics built into SIEM, helps to meet the latest standards that are coming in cybersecurity in this ever-expanding digital world.

Don Beyer, Director, Technology, CareTech Solutions
Chary Mudumby, CTO, CareTech Solutions

High-Value Rapid Cybersecurity Risk Assessments

All healthcare organizations are required to perform a cybersecurity and privacy risk assessment on an annual basis. Unfortunately, for many organizations, the risk assessment is a checkmark and not something that can provide demonstrable valuable. Further, risk assessments often create organizational disruption, offer little value to executives or board members and can be an expensive drain of resources. Lake Regional Health System, a short-term acute hospital in central Missouri, decided that there needed to be a better approach to risk assessments. Lake Regional CIO Patrick Neece and his team chose a better path by embracing the U.S. Department of Energy’s Cybersecurity Capability Maturity Model (C2M2). In this presentation, he will discuss how Lake Regional is utilizing C2M2 to achieve their objectives and will review lessons learned, best practices and suggestions of how and why to consider C2M2 as a central framework for risk management strategies. He will also share the accolades he received from his board after their first exposure to C2M2.

Patrick Neece, Vice President and CIO, Lake Regional Health System

Thinking Bigger in Cybersecurity: Engaging Leadership and Maintaining Culture

Daily headlines of hospital data breaches, regulatory mandates with fines for non-compliance, and the surge in telemedicine have C-level executives focusing on security initiatives more than ever. The full scope of healthcare security now goes beyond just protecting Protected Health Information (PHI); it also includes protecting all organizational information. The challenge for many decision makers is where to begin when creating a cybersecurity strategy that leadership can adopt and implement. In this session, our CISO panelists will discuss how to take the data and metrics derived from various tools and present them to the C-Suite audience in a manner that is understandable and consumable. They will also discuss the importance of creating a culture of security throughout the entire organization that puts patient safety first.

Dan L. Dodson, CEO, Fortified Health Security
Joe Hooks, Director, CTO and CISO, Children’s Hospital of the Kings Daughters
Christopher Scanzera, CIO, AtlantiCare

Adopting Public Cloud as a Platform for Innovation and Lessons Learned

It wasn’t too long ago that the thought of cloud adoption among health systems was a complete non-starter, due to a variety of constraints and compliance hurdles. Now, we’re seeing increased adoption of public cloud for research, innovation and even aspects of day-to-day hospital operations.

This panel discussion will feature in-house expertise from nationally recognized health systems to share best practices and lessons learned from their organizations’ first wave of cloud adoption.

Lisa Dykstra, Senior Vice President and CIO, Ann & Robert H. Lurie Children’s Hospital of Chicago
Tom Pohlmann, EVP of Customer Success, AHEAD

Point-of-Care Ultrasound and Revenue Opportunity for Your Health System

Imaging is more accessible than ever with clinicians performing exams with point-of-care ultrasound. The challenge is that traditional order creation at the point-of-care is cumbersome and rarely done. This leads to imaging being used to make clinical decisions, but the studies are not saved as part of the patient’s imaging history. Consequently, technical and professional charges are lost and healthcare facilities are exposed to increased legal risk. Implementing a seamless point-of-care ultrasound ordering workflow ensures imaging is captured as part of the patient’s imaging history and revenue is increased by realizing orders on previously unbilled exams.

Laura Brown, MS, PA-C, WCC, DWC, Chief Clinical Officer, ImageMover
Todd Richardson, CIO, Aspirus

Driving Enterprise Digital Transformation: The Geisinger Health Experience

At the end of 2019, Geisinger Health committed to a multi-year digital transformation roadmap to be executed in phases. The transformation roadmap covered telehealth and digital health initiatives, as well as IT transformation. Despite the disruption from the COVID-19 pandemic, Geisinger leadership has remained committed to implementing the roadmap. In this session, the speakers will discuss how Geisinger Health set up and operated a Digital Transformation Office to drive enterprise initiatives. The session will include best practices in governance, stakeholder expectation management,  technology architecture decisions and partner selection involved in driving digital transformation in one of the largest integrated health systems in the country.

John Kravitz, CHCIO, CIO, Geisinger Health System
Paddy Padmanabhan, CEO, Damo Consulting

Clinically Integrated Supply Outcomes Model (CISOM): A Strategic Path Forward

The HIMSS Analytics Clinically Integrated Supply Outcomes Model (CISOM) is an eight stage (0-7) model that provides a strategic pathway to track processes and products used in care, by mobilizing data to create real world evidence of impact and outcomes for patient populations. This session examines the model and how it guides healthcare organizations to adopt and implement four key focus areas to achieve a clinically integrated data infrastructure in clinical settings:

• Automation
• Clinical Integration
• Predictive Data Analytics
• Governance and Leadership

Attendees will understand how the model helps measure progress along the dimensions and improves patient safety and quality along the journey to a clinically integrated supply chains.

Jason Anderson, Practice Director, Healthcare IT, Avaap
Brett Weiss, Senior Vice President , Avaap

Clinician Satisfaction with the EHR – Is it Possible to Improve?

Is it possible for physicians to become satisfied with their use of the electronic health record and, along the way, find the tools to improve their practice? Through measurement using the standardized KLAS Arch Collaborative EHR satisfaction survey, OrthoVirginia incorporated learnings to enhance clinicians’ experience with the EHR that increased satisfaction with the technology and improved their practice. Specific examples of efforts to improve governance, measurement, culture, communication and physician engagement will be shared and explored with participants.

Robert Cash, FACHE, Vice President Provider Relations, KLAS Research
HC Eschenroeder MD, CMIO, OrthoVirginia
Terri Ripley, CIO, OrthoVirginia

Scripps Health Increases Clinician Satisfaction and Productivity with Improved Scope of Practice and EHR Design

Bluetree teamed with Scripps Health to identify and implement strategic changes in scope of practice and EHR-based workflow for the system’s 19 outpatient facilities. Learn how they saved clinicians up to 20 minutes a day by streamlining task management and messaging, redefining scope of practice so staff work at the top of their license and enhancing ordering and charging workflows to reduce clicks. They will discuss how Scripps optimized schedule accessibility and authorization processes by simplifying EHR-based tools and workflow design and used analytics to track overall success and foster an environment of continuous improvement. They will describe how they adapted efforts in the COVID-19 crisis to address a new set of priorities.

Shane Thielman, FACHE, Interim CIO, Scripps Health
Melissa Tran, Provider Comfort Program Director, Bluetree

Three CIOs vs. Cancer…Lessons Learned

This session explores how battling cancer changed three healthcare technology executives’ prospective on leadership. Engage as CIOs Chris Ross (Mayo Clinic), Pamela Arora (Children’s Health in Dallas) and Edward Marx (formerly of the Cleveland Clinic) share intimate details of their battles and how the experience molded their leadership. Learn insights and ideas that may prove helpful in your leadership without having to experience the joy and suffering.

Pamela Arora, CIO, Children’s Health Dallas
Edward Marx, Chief Digital Officer, HCi
Chris Ross, CIO, Mayo Clinic

How Mobile Devices are Transforming Telemedicine and Virtual Care

Telehealth lets hospitals limit physical provider contact with COVID-19 patients, while still allowing for high quality virtual care – a critical element in reducing exposure and flattening the curve. This saves resources and clinician time as they work to keep up with new patient inflow. Meanwhile, hospitals are on lockdown to reduce COVID-19 infections. Restricted visitation leaves many patients – some terminal – completely isolated.

This panel examines how complete lifecycle management for shared mobile devices is helping hospitals use iPads to conduct both on-site and off-site telehealth sessions and manage patient interactions, as well as helping patients stay connected with their families and loved ones during their hospital stay.

Jeremiah Green, Director of Systems Management, University of Rochester Medical Center
Sean Kelly MD, Chief Medical Officer, Imprivata

Integrating Clinical Process Improvement and Enhancing End User Experience with a Virtual Desktop Infrastructure

Cerner Technology architects in collaboration with Children’s National clinical and provider leadership developed a virtual desktop infrastructure focused on supporting patient care and clinical process improvements while delivering a robust infrastructure to ensure availability and reliability for all patient care use cases. This 15-month project included process improvement workstreams, user experience validation, device upgrades, operational support enhancements, and training and education for all users to ensure the experience and value objectives were achieved.  Much of the end user and clinical deployment was completed during the COVID-19 pandemic.

Ben Abramovitz, Manager Architect, Cerner
Barry Keen, Lead Integrated Technologies Architect, Cerner
Darin Prill, Senior Director and Technology Leader, Cerner

Workday Integrations and the EHR: Driving Greater Value from Health IT Investments

EHR and ERP are two of the largest technology investments for most health systems, however healthcare providers seldom take advantage of a deeper integration between these systems to improve financial results and clinical effectiveness. Join El Camino Health (ECH) to hear how they worked to integrate their Epic EHR with Workday. This session will take a deep dive into the resources used, how ECH began their analysis and how they built the business case across the delivery enterprise. Deploying Workday, El Camino capitalized on areas of integration to improve efficiency of resources and patient care. Attendees will leave with insight into system selection, implementation, EHR and ERP integration and driving a successful program in their health system.

Benjamin Morin, Practice Director, Avaap
Deb Muro, CIO, El Camino Health

Designing Care Communications to Support Patient Care after COVID

This session will explore current healthcare industry trends resulting from the onset of COVID-19, plus it will review the strategies that some hospitals are now implementing to deliver patient care efficiently and remotely.

Trey Lauderdale, VP and GM, Care Communications, Hillrom

How a Health System Kept Implementation Momentum, Preserved the Health and Safety of Patients and Staff, and Saved Money by Virtualizing Epic Training and Go-Live Support

Carle Foundation Hospital, a large integrated health system based in Champaign, Ill., faced a tough decision as the COVID-19 pandemic emerged. A month before Epic go-live at a recently acquired community hospital and six affiliated multi-specialty clinics, training and planning for go-live support was underway. The unknowns about the virus made it critical for Carle to have this new hospital on the same EHR, given the complexity of the illness and the potential for patient transfers between facilities. Carle made a rapid transition to virtualized training and go-live support to keep the go-live date. This case study presentation profiles the planning and execution of the virtualization, the impact on staff and providers and benefits achieved.

Joe Clemons, Director, Advisory, Pivot Point Consulting
David Gorrell, Director, Carle Foundation Hospital
Laura Kreofsky MHA, MBA, Vice President, Advisory, Pivot Point Consulting
Suzanne Sampson, FACHE, System Vice President, Transformation Services, Carle Foundation Hospital and Health Alliance Medical Plans

Navigating The “New Normal” in Healthcare: Capacity Management and Operational Efficiency Today and Addressing the Challenges of Tomorrow

The COVID-19 pandemic has stressed our healthcare delivery system and created both financial and societal shockwaves. Healthcare Systems have had to think outside the box to utilize pre-existing systems and new technology to address issues of capacity management, use of resources and other operational efficiencies. Under these circumstances, it is imperative to simultaneously address current needs while rebuilding revenue and business operations, radically reducing costs and reimagining the patient care portfolio.
In this session, Jeff Terry, Global CEO, Clinical Command Center, GE Healthcare Partners and Geoff Martin, Global CEO, Consulting, GE Healthcare Partners will discuss the technology that is enabling hospitals to survive COVID and the tools that they can use to rebuild in a way that helps drive greater productivity and in many cases virtualize care. All at speed, and in real-time.

Carlos Escobar, CIO, AdventHealth
Geoffrey Martin, CEO, Global Consulting, GE Healthcare
Jeff Terry, CEO, Command Center, GE Healthcare

Enhancing the Home-Based Remote Workforce

The Covid-19 pandemic found many healthcare organizations ill-prepared to support migrating employees from traditional work places to work-at-home environments. Franciscan Health in Indianapolis had to quickly and securely migrate employees into a remote-based workforce. In addition, Hyland Healthcare also had to be able to quickly support a more robust home-based workforce.

Charles Christian, LFCHIME, CHCIO, VP of Technology and CTO, Franciscan Alliance
Phil Wasson, FACHE, Healthcare Industry Manager and Consultant, Hyland Healthcare

Who Are You? The Future is Here With Remote Team Members

It’s hard enough to recognize and have conversation points once you hit a certain number of staff members … even if you wander through the IT department every day.
Now we’re in a “new norm” of remote staff – an unprecedented work cultural change that has moved forward more this year than in the past 25 years.

Heath Bell, Senior Vice President, Health Information Technology, NorthShore University HealthSystem
Steve Bennett MA, Vice President, Kirby Partners

The New Normal: Your Team on the Screen

In a post-pandemic workplace, remote teams have very suddenly become the norm in healthcare IT. Leaders must develop new ways to enable team cohesion to thrive going forward. The age of the water cooler is over—what’s next? With savvy new tricks and techniques, leaders can build strong teams in a socially distant environment.

Jennifer Camps, Senior Director, Application Services, Moffitt Cancer Center & Research Institute
Jocelyn Clarke, Executive Director, Kirby Partners

Digital Identity Frameworks and Strategies Adopted by Healthcare Organizations Amidst the COVID Crisis

Most healthcare organizations today use some combination of Identity Management, Governance and Administration, Authorization, and Authentication and Access Management. Even before COVID, healthcare organizations often struggled to achieve a genuinely integrated digital identity framework – one that integrates Identity Management, Governance and Administration, Authorization, and Authentication and Access Management. Managing the full life cycles of their digital identities is an ongoing challenge in today’s digital world, where healthcare professionals need fast, efficient and secure access to a wide range of applications to effectively treat patients. As healthcare organizations emerge from the initial COVID wave, they must be prepared for fast and seamless transitions: flexing of workforces; staff reassignments requiring access to different sites, systems and applications; and deprovisioning when temporary staff conclude assignments or clinicians return to previous roles.  In this panel, IT security executives from the U.S. and the UK discuss digital identity strategies and their paths to securely managing the full life cycles of the identities in their ecosystems, while at the same time improving productivity.

Thanh Tran, CTO, South Shore Health
Wes Wright, CTO, Imprivata

Pandemics and Opportunism: What COVID-19 Taught Us About Cyber Threats to Global Society

Within a month of the very first whisperings of COVID-19, criminal and nation-state threat actors had already initiated the actions necessary to posture themselves to take advantage of what would become a global crisis. By the time early March hit, cyber threat actors were performing full-spectrum, cyberattack operations and by mid-April the FBI had reported that the number of reported cyber crimes had quadrupled from the previous months.

The purpose of this presentation is to discuss the cybersecurity lessons learned from the COVID-19 pandemic, review capabilities leveraged by threat actors during the crisis and examine best practices of what the most prepared organizations did during the pandemic.

Jason Rivera, Global Director – Strategic Threat Advisory Group, CrowdStrike
Rusty Yeager, CIO, Encompass Health

Positioning for Success Amid Uncertainty

Healthcare IT is integral to leading change – not only evolving systems and processes, but making sure people are trained and ready for success. When a pandemic hit during our new ERP project, South Shore was determined to find a way forward. With a little creativity from our team and support from our industry partners, we were able to quickly pivot to a remote deployment model and ensure project success with high adoption. Rolling out tools that deliver transparency and empower our workforce is now more important than ever. We will discuss how to prepare your organization to embrace new technologies, how to ensure business continuity and empower workers, and how to identify technology partners who can help you adapt quickly in times of rapid change.

Cara Babachicos, MHA, CHCIO, Senior Vice President and CIO, South Shore Health
Joe Wilson, CTO, North America, Workday

Small Hospital, Big Solutions: How Rural Community Hospitals Can Lead During a Pandemic

COVID-19 is straining healthcare organizations across the country, but nowhere more than rural America. Citizens Memorial Healthcare (CMH) serves eight counties in southwest Missouri. Sherry Montileone, CIO, and Louis Harris, MD, CMIO, will share how CMH rapidly developed a COVID-19 dashboard, fast-tracked virtual visit technology, established a COVID patient hotline, set up one of Missouri’s first drive-thru testing sites and even deployed tablets to patients isolating with the virus. A quick response to the pandemic kept their providers and patients as safe as possible, and allowed CMH to remain financially sustainable during unusual times. MEDITECH’s Cathy Turner joins to discuss on how EHR technology can prepare an organization for a crisis.

Louis Harris MD, CMIO, Citizens Memorial Healthcare
Sherry Montileone, CIO, Citizens Memorial Healthcare
Cathy Turner BSN, MBA, RN-BC, Associate Vice President, MEDITECH

Digital Patient Engagement and Experience Strategies: Delivering while Pivoting in a COVID-19 World

Now more than ever, hospitals and health systems are looking to CIOs to deliver not only on the goals they set before COVID-19, but also to pivot swiftly to digitally address the “new normal” mandates and standards while still optimizing the hospital and health system patient engagement and overall patient experience. In this session, we will explore digital strategies CIOs are leveraging  in this “new normal”.

Eric Jimenez, CIO, Artesia General Hospital
Art Nicholas, Chief Revenue Officer, Interlace Health

Lessons Learned in Leadership: How to Develop Strategic and Clinical Thinkers

Developing your healthcare IT teams into thinking strategically and into being clinically focused is an important goal for successful organizations. This session describes the journey of turning siloed groups of analysts and administrators who provided basic services into a cohesive team of engineers and architects who are trusted and provide value to customers and patients.

Cheryl Rodenfels, CHCIO, MBA, CTO, Healthcare, Nutanix
Danny Scott, CIO, Good Samaritan Hospital

How to Fly the Plane while Building It: IT’s Complex Role in M&A Integration

As health systems counter the impacts of COVID-19, partnerships play a pivotal role to emerge leaner and stronger. They must reassess their portfolio, considering opportunistic partnerships that may emerge from market shifts or divestitures to reshape their asset base. For those with deals already in play, it’s vital to take an integration approach that front-loads value creation – and IT plays a crucial role to accelerate and enable partnership goals. Yet, delivering on these high-stakes expectations is extremely complex, rampant with pitfalls that may jeopardize deal success and ultimate value creation. In this panel, CIOs from three organizations will explore leading practices for IT to enable integration goals and avoid common pitfalls.

Tom Gordon, SVP and CIO, Virtua Health
Gregg Mohrmann, Director and Co-Lead, Informatics and Technology Practice, The Chartis Group
Nassar Nizami, EVP and CIO, Thomas Jefferson University and Jefferson Health
Tressa Springmann, SVP and CIO, LifeBridge Health

Business Resilience-What Role Do Your Partners Play?

Involving partners in your business resilience plan is essential. When your organization experiences service disruptions everyone becomes part of your extended team. In this session, Isaiah Nathaniel, CIO of Delaware Valley Community Health (DVCH), will walk through how he turned his business continuation plan into a business resilience plan, and how he included his vendor partners to meet his quickly evolving requirements. Not only was DVCH able to meet the community needs for treating COVID-19 patients, they were also able to introduce new, value-added services to their patient community.

Brian Bauer, Sales Engineer, Business Partner, Nutanix
Isaiah Nathaniel, CIO, Delaware Valley Community Health
Cheryl Rodenfels CHCIO, MBA, CTO, Healthcare, Nutanix

Virtual Care: From Zero to 60 in Warp-Speed. Now What?

COVID-19 ushered in a new era for virtual care, accomplishing in weeks what many thought would take years. Now, questions remain regarding the long-term role virtual care will play in the care delivery ecosystem … and how it can enable today’s most pressing health system imperatives to restructure the physician enterprise, reduce the cost base and transform the clinical operating model to help organizations survive and ultimately thrive in the “new normal.” Using a case study, presenters will explore how to sustain virtual care levels, the KPIs to target, a design-centered approach for scalability, a prioritization framework, the role of a patient engagement center and health disparity considerations.

Bob Schwyn, Director and Co-Lead, Informatics and Technology Practice, The Chartis Group
Charles Wagner, SVP and CIO, Franciscan Alliance, Inc.

Optimizing the Provider-Patient Digital Experience Through Telehealth Integration and Interoperability

Intermountain Healthcare, a not-for-profit integrated health system based in Salt Lake City, Utah, has built a system-wide telehealth program spanning direct-to-consumer and acute care. Telehealth integration and interoperability played a large part in the health system’s direct-to-consumer strategy – both for providers and patients. In this session, Intermountain will highlight the technical integrations leveraged to create seamless workflows for providers and staff schedulers, and the technical considerations associated with designing its Digital Front Door strategy and building a cohesive, integrated patient experience.

Jared Antczak, Director, Consumer Digital Solutions, Intermountain Healthcare
Daniel Eisenman, Senior Director Sales Engineering, Amwell
Tim Lovell, Director of Operations, Intermountain Connect Care, Intermountain Healthcare

How to Develop and Fund a SANE Telehealth Program

Many states are passing legislation that mandates the availability and expertise of a sexual assault nurse examiner (SANE). Driven by the belief that all assault victims should have access to SANE care regardless of where they live, CoxHealth’s team secured buy-in to apply for grant funding to invest in a comprehensive, secure telehealth system to better reach the rural areas of southwest Missouri. Today, CoxHealth’s teleSANE program is the first in Missouri and compliant with recent state legislation the mandates the provision of SANE care. In this session, learn from Cheryl Hertel, MBA, RN-BC, , CIO at CoxHealth, as she describes the health system’s approach and impacts in establishing Missouri’s first teleSANE program.

Brooke Batesel, CoxHealth
Cheryl Hertel, MBA, RN-BC, FACHE, CHCIO Vice President and CIO, CoxHealth

Leveraging Virtual Visits to Protect Patients from COVID-19

With the arrival of the COVID-19 pandemic, healthcare organizations turned to virtual visits in order to treat patients while complying with social distancing recommendations.

Avera Health’s virtual visit strategy included rolling out new virtual visit functionality via their free mobile app, AveraNow, and on the AveraChart website. In his presentation, CMIO Andrew Burchett, DO, will walk audiences through Avera’s initiative, and will share tips for successful implementation across different care settings, as well as driving patient awareness. He will also discuss how Avera has leveraged technology to optimize surging volumes of patients during COVID-19.

Andrew Burchett, CMIO, Avera Health

With Virtual Care Here to Stay, What Comes Next?

COVID has put a tremendous amount of stress on healthcare organizations—both operationally and financially. With the transition to work from home and the implementation of virtual care programs, IT has emerged as a key enabler for organizations looking to transform their enterprise. However, now in the face of revenue shortfalls and budget constraints, IT leaders are being asked to do more with less. Is this possible?

In this session, Leidos, a Top 3 Health IT provider, will facilitate an interactive fireside chat with industry experts to discuss the challenges IT organizations are facing today, how they are responding, and the innovative initiatives spurred by the increased reliance on IT efforts and current economic conditions.

Andrew Burchett, DO, CMIO, Avera Health
Lindsey Jarrell, HealthLink Advisors
Donald Kosiak MD, CMIO, Leidos
Scott Muns, Innovation Consultant, Leidos

BayCare Healthcare’s Innovative Response to COVID-19 and the Next Steps to Recovery

When the COVID-19 pandemic began, BayCare was challenged to develop a strategy that provided the right care to the right patient at the right time. This included a rapid rollout of enhanced workflows; virtual visits and online screening tools; utilizing a statewide dashboard for surveillance; compiling information regarding community assistance; the development of an intubation tool to protect providers; and mass workforce realignment. Join Alan Weiss, MD, vice president and CMIO of BayCare Healthcare, as he discusses the challenges of an agile implementation of technologies, workflows and workforce realignment. He will present the lessons learned in the rapidly changing day-to-day operations and the next steps to health and financial recovery.

Alan Weiss MD, MBA, CMIO, BayCare Health System