All events are in Eastern Time (ET) unless otherwise noted in the event description.

  • Event Information


    With a bigger target on their backs than ever, healthcare organizations are continually looking for the best ways to secure their critical applications and the sensitive data that reside there. In recent years, this has led to myriad security solutions being bolted on and dropped into already complex environments. As the rate of data breaches continues to rise despite an annual increase in spending on IT security, it’s time for a new approach; one that injects security directly into the existing infrastructure on which applications and data live. Join Interfaith Medical Center’s Chris Frenz as he talks about the increasingly challenging task of securing Healthcare organizations and the role virtualization can play in strengthening the security posture.

     

    Learning objectives:

    1. Why is securing healthcare environments difficult today?
    2. What is microsegementation?
    3. How does virtualization help overcome the challenges of securing healthcare environments today?
  • Event Information


    Every health system and physician practice is at risk for criminal activities carried out by means of computers or the Internet, or “cybercrime.” The benefits and greater connectivity provided by Internet-enabled medical devices and databases for clinical, financial and administrative operations has, increased every healthcare provider’s exposure to cybersecurity threats. An adaptable plan on how to prepare, manage and address threats is the best approach.

     

    Learning objectives:

    1. Understand the current risks associated with cybersecurity
    2. Know the best practices to safeguard PPI and other confidential data
    3. Learn recommendations on sharing responsibility beyond risk management and IT staff
    4. ​Understand the importance of internal education/training across the organization
  • Event Information


    Burwood Group is a Healthcare IT consultant focused on improving the experience of caregivers, patients and their families. Our past and present work is focused on strategy development, implementation and optimization in the areas of clinical communication, contact center design and general clinical informatics. Our team would like to gain CIO insights from the CHIME community in order to help guide expansion of our capabilities. Specific topics will include:
    - The convergence of mobile apps, contact center, Customer Relationship Management software
    - The role of IT in supporting Marketing initiatives for the health system
    - Experiences with patient/family outreach and engagement in support of shared-risk contracts and population health efforts
    - Concerns related to data capture and usage from monitoring and patient feedback technologies located in the home or alternate care settings

    Learning Objectives:
    Burwood would like to understand the CIO vision and response to:
    - The role of the contact center, patient portal, mobile apps and the EMR in patient engagement strategy development. Discussion topics to include the current use, additional capabilities and limitations of the contact center, and ideas for improving the patient experience in “connecting” with their health system and care team.
    - CRM for Healthcare solutions (Salesforce.com, etc.) – are health systems working with these types of vendors to build improved Marketing strategies? Discussion topics to include evaluation of specific use cases related to patient outreach and engagement using CRM, and the use of CRM tools for data collection.
    - Data collection from the patient outside of the hospital/connected devices: Is this information getting into the EMR? Do providers have access to information collected via surveys, home monitoring devices, patient monitoring performed at post-acute facilities? If not today, what is the vision for how this data will be collected, validated and used in patient care?

  • Event Information


    Burwood Group is a Healthcare IT consultant focused on improving the experience of caregivers, patients and their families. Our past and present work is focused on strategy development, implementation and optimization in the areas of clinical communication, contact center design and general clinical informatics. Our team would like to gain CIO insights from the CHIME community in order to help guide expansion of our capabilities. Specific topics will include:
    - The convergence of mobile apps, contact center, Customer Relationship Management software
    - The role of IT in supporting Marketing initiatives for the health system
    - Experiences with patient/family outreach and engagement in support of shared-risk contracts and population health efforts
    - Concerns related to data capture and usage from monitoring and patient feedback technologies located in the home or alternate care settings

    Learning Objectives:
    Burwood would like to understand the CIO vision and response to:
    - The role of the contact center, patient portal, mobile apps and the EMR in patient engagement strategy development. Discussion topics to include the current use, additional capabilities and limitations of the contact center, and ideas for improving the patient experience in “connecting” with their health system and care team.
    - CRM for Healthcare solutions (Salesforce.com, etc.) – are health systems working with these types of vendors to build improved Marketing strategies? Discussion topics to include evaluation of specific use cases related to patient outreach and engagement using CRM, and the use of CRM tools for data collection.
    - Data collection from the patient outside of the hospital/connected devices: Is this information getting into the EMR? Do providers have access to information collected via surveys, home monitoring devices, patient monitoring performed at post-acute facilities? If not today, what is the vision for how this data will be collected, validated and used in patient care?

  • Event Information


    Today's electronic health records are a standard part of every healthcare practice. They're how providers exchange information, giving physicians a holistic view of a patient's medical history and provider care.
    But what happens in the event:

    • Two patients have the same name?
    • A patient record is breached by a hacker?
    • An administrator incorrectly types the patient's name or Social Security number?
    • Records created by multiple providers were never merged?
    • Providers can no longer afford to ignore the need to guard against identity theft, fraud or potentially fatal errors in patient records.


    Learning Objectives
    The session will:

    • Define identity management for health care and the cost of not employing a strategy
    • Explore the importance of authenticating and verifying patient identities before allowing the provision of credentials to access protected health information
    • Underscore how the relative fraud risk of a user can reduce costs and provide better patient care and experiences
  • Event Information


    Today's electronic health records are a standard part of every healthcare practice. They're how providers exchange information, giving physicians a holistic view of a patient's medical history and provider care.
    But what happens in the event:

    • Two patients have the same name?
    • A patient record is breached by a hacker?
    • An administrator incorrectly types the patient's name or Social Security number?
    • Records created by multiple providers were never merged?
    • Providers can no longer afford to ignore the need to guard against identity theft, fraud or potentially fatal errors in patient records.


    Learning Objectives
    The session will:

    • Define identity management for health care and the cost of not employing a strategy
    • Explore the importance of authenticating and verifying patient identities before allowing the provision of credentials to access protected health information
    • Underscore how the relative fraud risk of a user can reduce costs and provide better patient care and experiences
  • Event Information


    Recent healthcare industry headlines show that providers continue to be targets of sophisticated email attacks. Learn what your peers are focused on in a recently completed survey by HIMSS Analytics and Mimecast that looks at email threats, mail server adoption, protecting PHI and more.
    The survey data collected from over 75 provider organizations can be used to:
    • Benchmark your organization against peers
    • Build a business case for enhanced email security
    • Set a strategy to meet expectations for the future

     

    Learning objectives:

    1. Discover the top threats IT and security staff may be experiencing at your organization
    2. Get benchmarking opportunities and statistics for building a business case to enhance email security
    3. Collect key email security discussion points for senior management and staff education