TOPICS OF EXPERTISE
- Buying Cycle
- Changing Role of the CIO
- Consumerism and Patient/Consumer Engagement
- Executive Leadership
- IT Strategy and Governance (IT Organizational Strategy, IT Staging, IT Strategic Planning)
- Platform Selection
- Population Health
- Purchasing Processes
- Vendor Partnerships
VP of Change Management, IT
El Segundo, CA
Sarah Richardson is a transformative, inspirational and results-driven business and technology executive who operates within large-scale healthcare and hospitality environments. She attains aggressive goals, catalyzes change and advances sustainability by designing and executing high performance-based strategies, cultivating top-tier talent, infusing expectations and accountabilities, instilling customer-centric practices and forging collaborative cultures.
Sarah is one of those people who ‘gets things done’ and has a penchant for bringing out the best in people. With an enthusiastic and genuinely friendly attitude, Sarah radiates a sincere passion for delivering value and benefits to the teams she leads and serves. She has built award-winning teams and has been recognized by The Kansas City Business Journal as a ‘Woman Who Means Business’, a “Next Gen Leader’ and ‘Rising Star’ by KC Business Magazine, and an ‘Outstanding Executive’ by Advancing Women in Technology.
With a B.S. in Hospitality Administration, a Master’s in Business, and a certification in Healthcare Administration, Sarah began her career in the hotel and casino industry in Las Vegas, NV, before making the purposeful decision to move into the healthcare industry. Her first 5 years in healthcare were at University Medical Center in Las Vegas, NV. Immediately following, she began her ten-year career with HCA (Hospital Corporation of America). Promoted three times in her ten-year tenure with HCA, culminating in a Division CIO position, Sarah’s contributions centered on leading the development and delivery of IT in a shared service model along with scalable operational programs and development activities.
Currently, Sarah serves as the Vice President of IT Change Leadership for OptumCare. OptumCare serves over 14M patients, 7k advanced practice clinicians, and 1.1k clinics. OptumCare is committed to developing innovative models of healthcare delivery that improve patients’ quality of life while containing healthcare costs. Their strength is in their steadfast commitment to their guiding principle of coordinated care. Their physicians strive daily to bring the benefits of coordinated care to patients who represent the diversity of cultures, socioeconomic groups, ages, and health statuses in the communities they serve.
She is most proud that her work focuses on building long-lasting, loyal relationships across the continuum, resulting in collaborative strategies to meet diverse organizational needs, productivity gains, and the use of technology to advance teammate engagement resulting in a committed and dedicated workforce. Her ability to coordinate teams of technology experts, strategic business partners, physicians, and clinicians, has enabled her to repeatedly deliver programs, services, and tailored solutions in the healthcare setting.
An active member of CHIME as a Certified Healthcare CIO (CHCIO), faculty member, media liaison, and Fellow, Sarah is also the host of the HIMSS SoCal Podcast featuring top HIT and leadership topics with keynote guests. Sarah regularly publishes industry relevant content on her website at www.conciergeleadership.com and volunteers her time as a board member with the Los Angeles Children’s Bureau. She is a Certified Professional Coach, serving as the chair for members in transition for the SoCal Chapter of the Society for Information Management (SCSIM). She is an avid scuba diver with a passion for conservation.