Calling all healthcare enterprise leaders! Gather around for the first-ever dedicated support group for healthcare executives who are aware of generative AI’s transformative potential to streamline administrative tasks and improve patient outcomes yet find themselves grappling with issues of scaling, security, explainability, and compliance.

This interactive and unfiltered session is your opportunity to air out every question on the safe, responsible, and successful implementation of generative AI and get practical and actionable answers from Baptist Health Jacksonville’s Senior Vice President & Chief Digital & Information Officer, Aaron Miri. Miri, alongside Hyro's Chief Executive Officer & Co-Founder Israel Krush. They will openly share Baptist Health's proven strategies and best practices from the health system’s extensive generative AI deployment as well as Hydro’s Triple C Standard for Responsible AI.

What to Expect in This “Five Act” Session:

After introductions a Sharing Circle designed to explore concerns and expectations. Participants are encouraged to express any confusion, challenges, or fears they have about integrating generative AI into their organizations, governance challenges and workforce implications ranging from business processes to clinical decision implications.

This will be followed by expert replicable insights and best/worst practices from Baptist Health. Next will be a facilitated collaborative Group Discussion and Q&A. This will lead to a reflective conversation of the session Reflection and Next Steps (5 minutes): Facilitators guide participants in reflecting on key takeaways specific actions steps the attendees will apply to their specific enterprise.

Learning Outcomes:

1. Establish the required infrastructure to ensure scalable Generative AI control and explainability.
2. Replicate real-world Generative AI patient-facing deployments and use cases.
3. Utilize AI accountability best practices & Governance Committees.
4. Measure AI performance and risk effectively.

Speakers: Israel Krush, Chief Executive Officer & Co-Founder, Hyro; Aaron Miri, CHCIO, CDH-E, Senior Vice President & Chief Digital & Information Officer, Baptist Health

In this session, you will learn how MedStar Health is deriving more value from its IT-managed service provider. With a patient-centered approach, Medstar and Kyndryl have partnered to improve IT service delivery by better-aligning technology to clinical needs. Kyndryl has embedded a Clinical Experience Leader (CEL) to translate needs and requirements.

What You Can Expect in this Session.

Learn how Medstar and Kyndryl leverage the CEL to:

• Champion Medstar’s mission and ensure both service delivery and IT are equipped and focused on the ultimate beneficiary – the patient.

• Gather requirements and ensure the connection between site clinical support needs and the multi-disciplinary IT teams to improve the caregiver experience.

• Take ownership of process documentation and communicate to enhance the use of support tools.

• Target areas that are hindering efficient workflows for IT support staff and facilitate innovative solutions.

• Drive the use of data collection about tickets to improve the quality of routing assignments and resolution.

• Help to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.

Learning Outcomes:

1. Learn tips to foster collaboration between clinical IT application teams and service delivery to promote a One-Team approach.
2. Drive the use of data collection about tickets to improve the quality of routing assignments and resolution -and thereby caregiver experience.

Speakers: Marya Ford, CHCIO, CDH-E, Assistant Vice President, Clinical Applications, MedStar Health; Gretchen Jakway, Clinical Experience Leader, Kyndryl

In this presentation, Ryan Cameron, CHCIO, and Chris Odal, AI pioneers, unveil practical strategies for leveraging AI and video technologies to revolutionize healthcare and operational survey methodologies.

Pediatric healthcare providers, traditionally underserved, require modern approaches beyond "check the box" surveys to deeply engage both patients and providers. Born out of the Disney Accelerator, Jogg was designed for Hollywood to leverage video for gathering nuanced feedback from diverse audiences. Since then, Children’s Nebraska and Jogg have tapped into AI's unique capabilities to unlock insights in healthcare that antiquated dashboards can't deliver, utilizing a new AI "switchboard" innovation.

What to Expect in This Session:

Using Children’s Nebraska as a real-world use case the audience will learn:

• The Power of AI-Driven Sentiment Analysis: Harness the capabilities of AI to analyze survey responses with unprecedented accuracy showcasing how sentiment analysis unveils nuanced emotions within patient and employee feedback, enabling tailored interventions and fostering a culture of empathy.

• Utilizing Video for Enhanced Engagement: Explore innovative ways to incorporate video into surveys for heightened engagement and understanding and demonstrate how video testimonials and interactive content capture authentic experiences and provide invaluable context to increasing survey responses and meaningful dialogue.

• Practical Implementation Strategies: Gain insights into integrating AI and video technologies into existing survey frameworks. You will learn best practices for data collection, analysis, and interpretation, empowering attendees to effectively leverage these tools to improve survey outcomes and drive organizational success.

• Driving Continuous Improvement: Discover how AI and video enable continuous improvement by uncovering actionable insights in real time. The cases will illustrate how these technologies facilitate rapid identification of trends, risks, and opportunities,

Learning Outcomes:

1. Grasp AI-driven sentiment analysis for nuanced feedback interpretation.
2. Understand how to integrate AI and video into surveys for engagement and authenticity.
3. Gain practical skills for seamless tech integration.
4. Learn strategies for human-centered intelligence and continuous improvement.
5. Acquire actionable insights for survey optimization with precision AI.

Speaker: Ryan Cameron, CHCIO, CDH-E, Vice President, Technology & Innovation, Children’s Nebraska; Chris Ordal, Chief Executive Officer, Jogg, Inc.

Emerging from the pandemic, the Medical University of South Carolina (MUSC), one of only two national telehealth Centers of Excellence, made key investments to build a virtual ecosystem for the telehealth platforms that are EHR-integrated and AI-powered; the development of a nurse-led, centralized support team to assist telehealth visits enterprise-wide and across the state; and an increased focus on telehealth equity.

To drive the virtual ecosystem of the future, MUSC’s Center for Telehealth recognized the need for a novel care team cultural construct. This de novo cultural model combines four key domains, intertwining the complex outcomes-oriented focus of an academic medical center with the necessity of psychological safety for innovation, fostering caring and trust, all while pursuing the purpose of efficient, effective care.

Yielding the gains of this cultural foundation, MUSC has implemented a first-of-its-kind 100% virtual practice staffed by specialty and primary care physicians and APPs, as well as nurses and patient access representatives. Through this approach, MUSC Health has demonstrated the value of virtual care for timely access, reducing patient wait times for endocrinology, rheumatology, hematology, pulmonary, and neurology specialists by 85%. The model has far surpassed initial expectations, catalyzing growth in other high-demand specialties.

Additionally, MUSC Health is reimagining the way patients are managed and monitored using ambient AI coupled with highly skilled resources to enable virtual sitting and virtual nursing. Replicating this model locally, other health systems can significantly reduce cost structures and optimize interventions while improving outcomes like timeliness of discharge, HCAHPS communication and discharge education domains, and documentation compliance.

What to Expect in This Session:

This session will show how MUSC Health serves its community with the purpose of preserving and optimizing the health of South Carolinians and addressing health equity gaps that impact access to care across the state. You will see how by shifting to open-access care, leveraging an EMR-integrated, AI-enabled platform, and centralizing a virtual workforce, MUSC has been able to transform access and improve patient experience in a tangible, replicable way.

Learning Outcomes:

1. Improve access and expand care to the underserved by creating a more accessible service model.
2. Overcome health inequality by championing innovative ways to remove barriers to care access.
3. Explain practical solutions to improve outcomes across the care continuum through cutting-edge virtual care strategies including culture curation, fully virtual service lines, centralized support teams, and low-risk AI solutions.

Speaker: Emily Warr, Administrator, Center for Telehealth - Medical University of South Carolina

With the evolution of technology in healthcare rapidly changing - from the early days of PACS, through the first (and second) evolutions of EMRs, and now, with the proliferation of Artificial Intelligence, it’s critically important to have the right people as part of your team to assure success. Throughout this evolution, the role of informaticists has played a key role in digital transformation. This responsibility ranges from serving as a liaison for implementation, through adoption and on to optimization, to becoming a revitalized role that drives ROI, ensures financial success and outcomes, and evaluates technology through the lens of the customer and consumer experience.

Informaticists today can be found in all segments within healthcare – from health systems to consultants, payors to vendors, it’s important to understand the interwovenness of these relationships and how the informaticists from all segments can impact the success, or failure, of a project or program.

What to Expect at This Session:

Join us for an engaging panel discussion on the evolution of technology and how this modern role continues to evolve. Our panel of experts will explore why we need our informaticists to drive this renaissance, what structures need to be in place and explore what knowledge, skillset, and diverse experiences the informaticists need to have to drive innovation and stay ahead of the curve. We will delve into the consumer experience and how all informaticists need to embrace the ‘customer and consumer and patient’ lenses to be successful.

Learning Outcomes:

1. Join us to hear how informaticists are helping to steer the evolution of technology and what roles they’ve played in creating our current and future healthcare systems.
2. Engage with the panelists and peers in the audience to understand the interwoven nature of strategic relationships between providers and vendors.
3. Discuss what structures and skillsets need to be in place to help ensure that innovation is embraced and leveraged to help healthcare organizations keep patient engagement and consumerism at the forefront of their strategic planning.

Speakers: Becky Fox, Chief Clinical Information Officer, Intermountain Health; Shez Partovi, Chief Innovation & Strategy Officer, Philips

UKHC's migration journey from a legacy, on-prem data warehouse to an Azure Databricks lakehouse exemplifies the transformative shift that healthcare organizations are undertaking today with their enterprise data warehouses. It will build a data foundation that enables the use of generative AI, LLMs, data science, data de-identification, and greater governance - all while improving the ability of the organization to self-serve its own data needs.

What to Expect in This Session:

In this presentation, attendees will embark on a deep dive into the strategic goals, lessons learned, and successful outcomes of this modernization project. Discover how this migration empowers staff with self-service data capabilities, democratizing access to insights across the organization. They’ll also share how they prioritize use cases, rapidly deliver value, and drive adoption with a diverse set of stakeholders with varied data needs. Moreover, explore the advanced tools and analytics capabilities afforded by Azure Databricks, which are poised to define the next generation of care delivery for clinicians and patients alike.

Attendees will learn about the process of migrating from a legacy, on-premises data warehouses to a cloud-based lakehouse.

Learning Outcomes:

1 Understanding organizational data strategy, goals, and priorities;

1. Building and executing an implementation plan;
2. How to drive tangible outcomes that provide high impact and high value to the organization. Ability to outline key considerations for undertaking a cloud migration,
3. Understand how to mitigate potential challenges,
4. Ensure use cases drive organizational improvement and value creation.

Speakers: Roshan Hussain, Chief Data Officer, UK HealthCare; Austin Montgomery, Vice President of Services, Prominence Advisors

The recent cyberattack on Change Healthcare caused tremendous national disruption to cash flow, revenue, prescriptions, worker paychecks, and even patient care. Congress recently asked what can be done to prevent the next attack. It’s a valid question, but no answer eliminates the possibility of a future cyberattack.

What to Expect in This Session:

In this session, we will discuss these recent events and the need for technology and revenue cycle leaders across healthcare to collaborate on a disaster recovery solution.

Healthcare organizations should consider utilizing a private clearinghouse platform as a service for their revenue cycle operations. This will allow claims to be processed if another cyberattack shuts down a payer or clearinghouse. Generative AI solutions now make the private clearinghouse model a viable option for reducing the cost of revenue cycle processing and mitigating the risk of lost revenue or lethargic cash flow.

The scope of the revenue cycle disaster recovery to be evaluated includes:

• Submission of 837P and 837I Claims

• Processing at the Private Clearinghouse

• Payer Acknowledgment and Response

• Adjudication by Payers

• Consolidation and Distribution

• Post-Adjudication Processing

• Reporting and Analysis

• Databases and Vocabularies for Claims Validation

We will discuss a detailed workflow that amplifies the critical role of a private clearinghouse in disaster recovery. We will demonstrate how managing, splitting, and consolidating batches of claims according to payer-specific protocols can assist providers in efficiently navigating the complex landscape of medical billing. While the discussion will be collaborative, the technical details, architecture and real-life production of this approach can be discussed at the level of technical detail appropriate for a wide variety of workshop attendees.

This workshop will be delivered in two parts. Part 1 will be a discussion (lightning talk/roundtable) about cyber threats to the revenue cycle. Part 2 is a hands-on session for the group to evaluate a technical workflow designed to address revenue cycle disaster recovery via a private clearinghouse.

Learning Outcomes:

1. Recognize that a cyberattack in health care presents an ongoing threat to the revenue cycle.
2. Define a revenue cycle disaster recovery solution.
3. Understand the main components of automating the claims submission process.
4. Lead a discussion at their organization to sponsor a disaster recovery solution.
5. Articulate the need for a revenue cycle disaster recovery solution and help to prioritize the project against the organization’s overall project portfolio.

Speakers: John Bennett, Director, RSM US LLP; Jeannie Garcia, Executive Director, Children’s Hospital Los Angeles; Steven Kos, CHCIO, Senior Director of Revenue Cycle Applications, Baptist Health; Phil Martino, Principal, Consulting, RSM US LLP

Join us for a new twist on the fireside chat where our panelists will engage in a friendly debate that delves into the transformative role of “digital doors” in healthcare. There has been much debate about whether there is such a thing as a singular digital front door. This discussion is pivotal in leveraging technology to enhance the healthcare journey for consumers, patients, and the providers themselves.

Attendees will learn that digital doors at various entry points are more than technological innovations. They are comprehensive gateways that can revolutionize healthcare interactions while offering significant enhancements from administrative and patient engagement perspectives. But optimized user experience is key.

What to Expect in This Session:

This session will explore how adopting a comprehensive digital doors strategy can substantially reduce administrative burdens, elevate patient engagement, increase satisfaction through convenience, reduce patient no-shows, speed up care delivery, and streamline financial operations like billing and collections. However, the journey towards effective digital transformation is riddled with challenges including misaligned strategic roadmaps, resistance from providers adapting to new operational demands, and the complex task of technology selection across multiple suppliers. These challenges can lead to dissatisfaction and wasted resources if not skillfully managed.

The panel will highlight contrasting strategies of two pioneering organizations as they integrate digital doors within different Electronic Health Record (EHR) systems—Cerner and Epic. A detailed look will be given to a major, more advanced regional health system that has successfully integrated digital doors with their Epic EHR system. Its digital journey focuses on enhancing patient interactions and streamlining administrative processes. Insights will be shared on how this mature strategy has improved health outcomes and the ongoing challenges of integrating new digital capabilities.

Conversely, the experiences of a top-ranked children’s hospital in the initial stages of digital transformation with their Cerner EHR system will also be discussed. Their focus on developing a highly personalized future patient experience highlights the early challenges and learning curves associated with digital transformation. There are always some interesting insights derived from providers where the patients are almost exclusively children

This lively discussion will demonstrate how nuanced factors at different stages of digital doors implementation can influence success.

Learning Outcomes:

1. Explain the transformative impact of digital doors in healthcare, showing how they reduce administrative loads, boost patient engagement, and simplify financial processes.
2. Identify challenges in patient adoption and staff operational changes, emphasizing the need for strategic alignment in healthcare systems when adopting digital doors.
3. Compare integration strategies of digital doors within Cerner and Epic EHR systems to uncover key factors for successful adoption and improved health outcomes.
4. Extract practical insights from the experiences of two organizations at different stages of digital doors implementation, applying these to enhance healthcare digital transformation strategies.

Speakers: Adam Gold, Chief Technology Officer, Children’s Hospital of Orange County (CHOC); Jeff Sturman, CHCIO, CDH-E, Chief Digital Officer, Memorial Healthcare System/South Broward Hospital District

Moderator: Angela Rivera, Partner, Digital Transformation & Technology, Chartis

Emory Healthcare achieved a groundbreaking milestone by becoming the pioneer in adopting Epic Hyperspace for Mac on a large scale, utilizing Apple MacBooks. Scott Smiser, Chief Technology Officer, and Laura Fultz, Vice President, Applications & Digital Experience, will delve into their journey at Emory Healthcare, highlighting the meticulous preparation undertaken by their team.

Beyond mere implementation, this deployment is reshaping industry perceptions, enhancing provider satisfaction, and trimming operational costs.

What to Expect in This Session:

Emory Healthcare's transition, from establishing an Innovation and Testing Lab to assuming the role of an Apple Experience Manager, heralds a transformative approach to incorporating Apple products and their ecosystem into healthcare, setting a precedent for other healthcare systems just beginning to explore similar concepts.

Learning Outcomes:

1. Examine the key factors contributing to the successful deployment of Epic Hyperspace for Mac at Emory Healthcare, including organizational readiness and stakeholder engagement.
2. Learn about the challenges encountered during the transition to an Apple-centric ecosystem and strategies employed to overcome them.

Speakers: Laura Fultz, CHCIO-Eligible, Vice President, Applications & Digital Experience, Emory Healthcare; Scott Smiser, CHCIO, Chief Technology Officer, Emory Healthcare