Healthcare entities must be prepared to respond quickly to the ever-evolving threat landscape and continued targeting by cybercriminals to lessen the impact and ensure business continuity in the face of the inevitable. The solution is not new technology or the latest in powerful tools: it’s an effective, well-practiced incident response plan and tabletop exercises so all workforce members understand their roles and responsibilities.

Join David Finn, First Health Advisory’s Executive Vice President of Governance, Risk, & Compliance, and Theresa Meadows, Cook Children's Health Care System’s Senior Vice President & Chief Digital & Information Officer, for an executive scenario roundtable exercise: a litmus test of cybersecurity readiness. Our cybersecurity experts will define what’s needed to confront cyber threats head-on, particularly in the wake of an incident.

What to Expect in This Session:

Attendees will learn how to assess objectives and identify key stakeholders needed to lead before, during, and after an incident, as well as put these plans into practice in an open forum dialogue with industry peers.

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Learning Outcomes:__

1 How to engage executives in cybersecurity discussions of real-life threats and risks specific to their healthcare organizations.

2 Develop tabletop exercises centered on business and healthcare-relevant challenges

3 Understand executive roles and responsibilities during a cyberattack

Speakers:

• David Finn, CDH-E, Executive Vice President of Governance, Risk, & Compliance, First Health Advisory
• Theresa Meadows, CHCIO, CDH-E, Senior Vice President & Chief Digital & Information Officer, Cook Children's Health Care System
• Brian McCormack, Cybersecurity Governance & Business Resilience Manager, Intermountain Healthcare

In the white-hot digital healthcare space, it seems a new solution arrives on the scene on an hourly basis, with venture capital funding and other investments driving a gold rush mentality.

Healthcare CIOs are at the receiving end of this bounty, a double-edged sword, with so much potential and hype for efficiencies, clinical breakthroughs, and improved patient outcomes – but what is the best way to winnow down and select from the myriad solutions? And once you’ve identified a few promising solutions, how do you pilot effectively, while managing security, regulatory and other requirements?

What to Expect in This Session:

In this session, our speakers will review best practices and use cases for piloting new digital healthcare technologies, from early vetting to building stakeholder maps and “voice of the user” frameworks for organizational adoption and executive sponsorship. We will also review strategies for addressing security and regulatory requirements and will put a spotlight on how to leverage the ecosystem of startups and established vendors.

Our speakers will bring “warts and all” lessons learned scenarios and examples, and we will solicit the same from the audience for in-session workshopping. Examples will include taking pilots to enterprise launches, creation of value propositions, and ROI tracking.

Learning Outcomes:

1. Understand pragmatic approaches to piloting healthcare technologies.
2. Learn how to drive consensus and broader adoption of innovative solutions and workflows, quick wins by understanding existing footprint and how new technologies can simplify and improve workflows and insights.
3. Increase their agility and their organizations’ ability to navigate the increasing complexity of the digital healthcare ecosystem, determining viable opportunities for test and use cases.

Speakers: Jordan Firfer, Vice President, Product Management, American Medical Association; Jessica Fowler, Market Executive, Roche; Tarun Kapoor, Chief Digital Technology Officer, Virtua Health

As healthcare organizations grapple with nursing shortages, clinician burnout, and a mission to improve community health, technology is alternately painted as both the solution and the problem. Healthcare Chief Information Officers are in the unique position to build infrastructure and experiences that improve workforce wellness - but it requires connecting the myriad needs of a diverse workforce and the patients they serve to solutions that are designed to support simplified access and streamlined workflows across the enterprise.

What to Expect at This Session:

Join a discussion on how to not only select the right technology platforms and partners across EHR, ERP, and service management, but to configure them in a way that drives workforce wellness as well as efficiency and performance. We’ll discuss how to prepare your organization to embrace transformation amid the never-ending demands of day-to-day provider operations. You’ll take away tips to surface employee sentiment, uncover friction points, and leverage technology to improve usability as well as drive better business decisions. Most importantly, learn how to effectively engage change champions and reluctant users across functions for faster time to value and sustainable results.

Learning Outcomes:

1. Articulate the potential pitfalls of transformation fatigue and how to mitigate in the midst of rapid or ongoing technology changes.
2. Understand the foundational role of cloud-based platform solutions to build better user experiences.
3. Take away insights from high-impact Chief Information Officers to accelerate strategic outcomes and support a culture of innovation without compromising workforce wellness.

Speakers: John Kravitz, CHCIO, Vice President & Head of Healthcare, Workday; Ellen Wiegand, Chief Information Officer, Virginia Commonwealth University Health

No one wants to be the victim of a cyber-attack. Yet, healthcare providers are increasingly finding themselves in a vulnerable position—facing threats that extend beyond the confines of our computers.

In this session, our expert panelists will tackle the intersection of cybersecurity and business continuity in healthcare, giving attendees the knowledge and strategies needed to keep their organization running after a cyber incident. As the fallout from cyberattacks becomes more costly and disruptive to patient care, a cybersecurity strategy is no longer optional: It’s a matter of survival for your business.

This panel is designed for Chief Information Officers and Chief Information Security Officers responsible for cybersecurity and operational resiliency in the face of an emergency.

What to Expect in This Session:

Attendees will leave this session with a compass for building resilience and eliminating silos in healthcare organizations.

Our panelists will:

• Illustrate how disconnected teams can stifle recovery

• Share insights into how to integrate cyber incident response with business continuity

• Explain how to expand a business continuity plan to include key partners

• Provide guidance on how to prepare to deliver care through any crisis

• Discuss real-world examples like the Change Healthcare incident to show the impact of disruptions

Learning Outcomes:

1. Educate healthcare leaders on the criticality of integrated cybersecurity and business continuity strategies.
2. Participants will walk away with the fresh insight and motivation needed to fortify the operational resiliency of their organizations.
3. They’ll understand that the development of deliverables now—like Business Impact Analyses and Incident Response plans—will serve a higher purpose in the future when leaders need to mobilize after a cyber incident.
4. There are steps that healthcare Chief Information Officers and Chief Information Security Officers can take now to improve their cybersecurity posture.
5. Our panelists will give them the roadmap they need to eliminate silos, maintain care, minimize financial impact, and remain resilient in the face of cyberattacks.

Speakers: Zafar Chaudry, Senior Vice President, Chief Digital Officer, & Chief Information Officer, Seattle Children's; Theresa Meadows, CHCIO, CDH-E, Senior Vice President & Chief Digital & Information Officer, Cook Children's Health Care System; Kate Pierce, CHCIO, CHISL, CDH-E, Executive Director, Subsidy Programs, Fortified Health Security; Russell Teague, Chief Information Security Officer, Fortified Health Security

Generative AI has taken healthcare by storm, leaving Chief Information Officers and Chief Digital Information Officers wondering where we are right now and how we get to where we want to go. Many questions need tangible answers.

What to Expect at This Session:

• Should you apply AI to lower-risk, use cases or higher-stakes, clinical applications?

• How do you evaluate value vs. risk vs. capability?

• What tools optimize data, performance, and cost?

• And finally, which governance structures and guardrails ensure responsible and ethical AI?

Based on outcomes from generative AI deployments in clinician workflow, leading CHIME member CIOs will help attendees differentiate the signal through the noise. They will share ROI generated by real-world use cases, how they plan to expand AI across the enterprise, and the practices and toolset for responsible AI. Attendees will take away a pragmatic roadmap to apply within their health systems.

Learning Outcomes:

1. Prioritize high-impact use cases
2. Operationalize AI strategies in workflow
3. Scale outcomes across your enterprise

Speakers: Lance Owens, Chief Medical Information Officer, University of Michigan Health-West; Jackie Rice, Chief Information Officer, Frederick Health; Linda Stevenson, CHCIO, CDH-E, Chief Information Officer, Fisher-Titus Health; Joshua Wilda, CHCIO, CDH-E, Chief Digital & Information Officer, University of Michigan Health-West

Moderator: Tim Gray, Industry Advisor, Microsoft

Time saved is lives improved.

This session will offer a vision for the future of IT support through AI and Automation-Powered Transformation through the experiences of M Health Fairview, a metropolitan acute healthcare environment of 2700 beds across 6 facilities.

As with many providers the IT service support system is a complex process involving manual operations and inconsistent procedures via onsite and global delivery staff. With 60 engineers working around the clock for Level 1 support and 18 more for Level 2, handling key areas like Epic and Revenue Cycle Management (RCM), the workload is intense. The system serves physicians, nurses, residents, and students—but it’s far from seamless.

The need for a smarter, faster, and more scalable solution was urgent.

The session will review the objectives of the ambitious automation-powered transformation using a cutting edge chatbot that would revolutionize IT support operations with very high accuracy.

Given that the Generative AI-powered chatbot targeted both support agents and end-users within the organization it lightened the load for engineers by streamlining ticket resolution and enhancing customer experience with swift, reliable responses. Time saved is lives improved.

What to Expect in This Session:

Attendees will learn about the empirical outcomes and impacts of the CitiusTech implemented Generative AI on their AWS environment: These will include the following elements

• Smart and Context-Aware Responses

• Precise Information Sources.

• Feedback Loops

• Proven Technical Feasibility:

• Established Accuracy

• User Acceptance Testing:

The session will close with a long-term roadmap, outlining the steps to take this solution to a full-scale production, ultimately setting the client on a course toward a smarter, AI-automation-driven future.

Learning Outcomes:

1. Understanding the Integration of Generative AI in a healthcare delivery setting
2. Analyzing the Impact of Generative AI-Powered Automation

Speakers:

John Squeo, CHCIO, Senior Vice President, Provider, CitiusTech; Leyla Warsame, Associate Chief Medical Information Officer, M Health Fairview

Hospitals and health systems continue to face historic clinical staffing and budgetary crises. No single solution exists for solving these complex problems, but leading health systems are discovering that one way to help offset these challenges is by implementing next-generation clinical decision support (CDS) tools to increase productivity and efficiency, as well as reduce clinicians’ cognitive burden. Most importantly, “CDS 2.0” can support safer, more effective care and better patient outcomes.

What to Expect in This Session:

Our expert panel will describe how their medication CDS is leveraging next-generation technology to help to improve the experience for both clinicians and patients by automatically presenting patient- and context-specific guidance at the right moment in the workflow.

This new approach to medication CDS offers a holistic view of risk to the patient, rather than siloed drug-drug, drug-dosage or other alerts that take more time and cognitive energy for clinicians to synthesize.

Panelists will also share visions for CDS at their institutions and how evolutionary approaches to are delivering more personalized and actionable guidance to prescribers. Combining data from the EHR, genomic information (when available), and the latest published clinical evidence and guidelines, intelligent algorithms eliminate the need for clinicians to search for additional insight, saving them time and reducing cognitive burden. The new CDS helps clinicians easily and quickly connect the dots about a drug’s potential risks to the specific patient in a specific clinical scenario based on data from these many sources.

Panelists’ discussion will include organizational results demonstrating that clinicians now receive fewer repetitive and generalized CDS alerts and have experienced a higher acceptance rate of the more patient-specific alerts. Attendees will also learn how CDS 2.0 is helping improve performance on the CPOE portion of the Leapfrog Hospital Safety Grade survey, which now incorporates using new patient-specific elements (such as lab results) in their evaluation.

Learning Outcomes:

1. Examine why an evolution in Clinical Decision Support is now imperative.
2. Explain the current data and workflow challenges that prescribers face when prescribing drugs.
3. Identify the advantages of next-generation CDS technology that incorporates patient-specific data, timely evidence, and leading data science techniques.
4. Demonstrate how next-generation CDS can yield benefits to provider organizations with clinical staffing, clinician satisfaction, and budgetary challenges, as well as improve performance on the CPOE section of the Leapfrog Hospital Safety Grade survey.

Speakers: David Linz, MD, Chief Medical Information Officer, NCH (Naples Comprehensive Health); Jackie Rice, RN, Vice President, Information Technology & Chief Information Officer, Frederick Health; Matthew Sullivan, MD, Chief Medical Information Officer, Advocate Health Southeast Region

Moderator: Anna Dover, Director of Product Management, FDB

This panel session will delve into the innovative realm of virtual nursing, exploring its significant role in transforming patient care, enhancing accessibility, and optimizing the use of healthcare resources.

Assembled are distinguished representatives from three health delivery organizations, representing a cross-section of the healthcare industry, including CHIME Board members, who serve in various roles within their organization – a nurse Chief Digital Information Officer, Chief Digital Officer & Chief Information Officer, and Chief Digital Officer.

What to Expect in This Session:

The discussion will begin with a concise overview of the current state of virtual nursing, spotlighting technological advancements and their practical applications in improving patient outcomes. Panelists will share their unique experiences with virtual nursing, focusing on observed benefits, encountered obstacles, and considerations for the future—providing real-world examples that the audience can apply in their own organizations.

Not theoretical, this session will share key takeaways and real lessons. A special segment will address why some institutions have hesitated to adopt virtual nursing, exploring impediments such as resource constraints, staff readiness, and infrastructural issues. The conversation will also tackle the critical aspect of healthcare equity, evaluating how virtual nursing can bridge

care delivery gaps, especially in underserved communities, and what is required to broaden its implementation.

Interactive polling will be incorporated throughout the session to gauge audience opinions on key topics, and a dedicated Q&A segment will allow attendees to pose questions directly to the panelists. This interactive approach aims to foster a dynamic exchange of ideas and promote a collaborative pathway forward, ensuring that virtual care is deployed effectively, sustainably, and equitably across all healthcare settings.

Learning Outcomes:

1. Understand Virtual Nursing: Gain insights into technological advancements and their applications to enhance care.
2. Explore Challenges and Benefits: Discuss successes and obstacles in virtual nursing implementation, focusing on expanded access and resource optimization, alongside challenges like resource limitations.
3. Assess Healthcare Equity Impact: Examine virtual nursing's role in addressing disparities in underserved areas.
4. Discuss Advancement Strategies: Foster dialogue among providers, administrators, and technologists to effectively integrate virtual nursing.

Speakers: Saad Chaudhry, Chief Digital Officer, SSM Health; Terri Couts, CHCIO, CDH-E, Senior Vice President & Chief Digital & Information Officer, The Guthrie Clinic; Jeff Sturman, CHCIO, CDH-E, Chief Digital Officer, Memorial Healthcare System/South Broward Hospital District

Moderator: Angela Rivera Partner, Digital Transformation & Technology, Chartis