How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access
Date
Fri, Jan 24, 2025, 06:00 AM
Hosted by Parlance
In this Becker's Healthcare webinar: Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in the centralized access center and generate instantaneous ROI.
During this webinar, Keck experts discuss:
- How to leverage technology to modernize IVRS AND automate processes that are standardized - authentication, appointment management, FAQs
- How to positively impact caller experience — experts discuss analysis of service levels, FCR, and engagement success rates
- How to positively impact agent experience — experts discuss analysis of efficiency and time-saved
- The surprising ROI of effective call navigation
- How to communicate with stakeholders and leaders to convey the simplicity of implementing this simple project
Learning objective 1:
How to target the most frequently used standardized processes to maximize the impact of AI technologies
Learning objective 2:
How to use analytics to identify next phases for automation
Learning objective 3:
How to secure buy-in from practice leaders across the network of care
Instructions to Receive Credit:
This activity provides .75 CHIME continuing education credits. To receive credit, participants should watch the video AND complete the session evaluation.
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