How Keck Medicine of USC Leverages Conversational AI and Voice-Driven Tech to Improve Patient Access
Date
Fri, Jan 24, 2025, 06:00 AM
Hosted by Parlance
In this Becker's Healthcare webinar: Learn how Keck Medicine of USC identified sensible, affordable use cases for leveraging AI-driven voice assistants — to deliver better patient and agent experiences in the centralized access center and generate instantaneous ROI.
During this webinar, Keck experts discuss:
- How to leverage technology to modernize IVRS AND automate processes that are standardized - authentication, appointment management, FAQs
- How to positively impact caller experience — experts discuss analysis of service levels, FCR, and engagement success rates
- How to positively impact agent experience — experts discuss analysis of efficiency and time-saved
- The surprising ROI of effective call navigation
- How to communicate with stakeholders and leaders to convey the simplicity of implementing this simple project
Learning objective 1:
How to target the most frequently used standardized processes to maximize the impact of AI technologies
Learning objective 2:
How to use analytics to identify next phases for automation
Learning objective 3:
How to secure buy-in from practice leaders across the network of care
Instructions to Receive Credit:
This activity provides .75 CHIME continuing education credits. To receive credit, participants should watch the video AND complete the session evaluation.
Recommended for you
post
Innovation Summit: Mid-Atlantic Executive Summary Report
Jun 18, 2025
CHIME Innovation Summit: Moon Shots in Digital Health Innovation Mid-Atlantic Executive Report
post
TLRT: Championing Patient Access: Bridging the Gap Between Digital Capabilities and Operational Realities
Jun 24, 2025
This Thought Leadership Roundtable covers the complex healthcare landscape, including the imperative to reduce fragmentation, overcome cultural barriers, and leverage digital tools more efficiently to shift to a fully patient-centric model that prioritizes seamless experiences and timely interactions with care teams.
post
CHIME Responds to CMS & ASTP/ONC's RFI on the Health Technology Ecosystem
Jun 16, 2025
CHIME has submitted our response to the Centers for Medicare & Medicaid Services (CMS) and Assistant Secretary for Technology Policy (ASTP)/Office of the National Coordinator for Health Information Technology (ONC) (collectively, ASTP/ONC), request for information (RFI) on the Health Technology Ecosystem.
post
Unveiling the Future of Healthcare with CHIME's AI Principles
Jul 30, 2024
CHIME's AI Principles serve as a beacon, promoting patient safety, administrative efficiencies, regulatory oversight, innovation, and equity.
audio
From Chaos to Clarity: Data Strategies for Scalable AI in Healthcare
Apr 08, 2025
This episode covers the evolving role of AI and data infrastructure in healthcare, the importance of building robust, scalable data foundations before implementing AI, and advanced analytics to ensure measurable outcomes.